vietravelairlines.com Avaliações 

Dear Vietravel Airlines Team,
It has now been well over 48 hours since I sent my formal notice regarding the items that were stolen while under your company’s responsibility. I have received no response or acknowledgment whatsoever.
Your complete silence and lack of action are unacceptable. Ignoring a customer who experienced theft within your service does not erase your legal liability.
This is my final attempt to resolve this matter directly with you. Unless I receive a concrete proposal for compensation and a serious response within 24 hours, I will immediately take the following steps:
1. File an official complaint with the Civil Aviation Administration of Vietnam (CAAV) and consumer protection agencies.
2. Launch a formal insurance claim through my bank.
3. Publicly share my experience and your poor customer service across all social media platforms and travel review sites (TripAdvisor, Trustpilot, etc.) to warn other passengers.
I expect a prompt and serious reply.
Sincerel

🚨 VIETRAVEL AIRLINES — SCAMMERS!

Vietravel Airlines cancelled my flight (3E9Z1W), and I was told I would receive my refund within 15 days.

Vietravel Airlines, you are scammers. Give me my money back. More than 25 days of waiting for a refund is completely unacceptable.

It has now been more than 25 days, and I still have not received my money.

I booked through Kiwi.com, and when I contacted Kiwi, they told me that Vietravel Airlines refused to provide the refund.

I also contacted Vietravel Airlines directly. They told me my case had been forwarded to the relevant department and that they would respond as soon as possible. I have waited and still have no refund and no proper solution.

Because of their cancellation, I also missed my flight to Da Nang the following day, causing me additional problems and expenses during my vacation.

Avoid this airline at all costs! Pay 50/100/200 euros more and fly with anyone else. You avoid all the hassle at check in counter.

Please avoid this airline. They have hidden rules that forced you to remove your old tickets and have to buy new ones. You cannot fight with their written rules that against common sense. The customer service made mistakes but blamed it on the customers.