Villa Finder Avaliações 372

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I can’t explain how amazing this villa was! Our family had an amazing time and haven’t stopped speaking about how beautiful the villa was. The staff were attentive and our rooms were cleaned daily whi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish we had great service & assistance from the team at Villa Finder. We were delighted with our stay at Villa Nikaia. There were 7 of us who enjoyed the stunning living spaces & of co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great hospitality, Staff and a beautiful, spacious villa reflecting balinese culture. We ahve stayed at this villa for about 3 nights. The firangipani plants and the grernary around makes the villa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We found our amazing villa in Bali via Villa Finder. Throughout the booking process, Villa Finder were prompt in communicating, very helpful in providing information that we sought and arranged for th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Villa Finder offers the best selection of private villas for rent in Asia, Europe, and the Caribbean. We perform quality assessment for each villa in our portfolio. We are available 7 days/week to answer all your questions in 7 languages. We guarantee the best price available (no booking fee or hidden charges). We hold a travel agent license. We plant a tree for every villa reservation made with us!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

372 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Can’t fault the customer service!

I hadn’t booked with Villa Finder before so I even spoke with Sharon on the phone, and then asked a lot of questions over a few emails - both before booking and after booking. Sharon was so helpful in continuing to give me options that suited my dates and answer all my questions. I never had to wait long to hear back.
After our stay in Swan Villa 3 in Seminyak, Sofi followed up. When our refund of the one night bond came through right at the same time our credit card was cancelled, Sofi was quick to respond and stayed I touch until it came through to our new card as she had assured us it would.

I really can’t fault the customer service received from Villa Finder.

24 de junho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

We understand your concern, Holly. It can be daunting to book with a new platform. We are glad that you had a great time eventually :)

We sincerely hope from the service we provided, you managed to create a memorable experience in Swan Villas! Do hit us up if you are planning another holiday.

Regards,
Sharon & Sofi

Avaliado com 5 de um total de 5 estrelas

Villa finder has been very prompt with…

Villa finder has been very prompt with their reply and communication on whatsapp. Sofi from villa finder was constantly in touch with me throughout the trip and was concerned if there had been any issues.

22 de julho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

Thank you so much for the kind words, Nesma. I am really humbled to hear that you find my service is up to your standards! I really hope I can see you again very soon. Rest assured, I will deliver the same excellent standard for your next holiday :)

Regards,
Sofi

Avaliado com 5 de um total de 5 estrelas

Very responsive

Very responsive throughout the booking process and including extras. Arranged pickup and food for our arrival. Altogether a good experience.

8 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you so much for your kind review, Richard. Hope to see you again very soon :)

Regards,
Viesztra

Avaliado com 5 de um total de 5 estrelas

Very professional service

To be honest I was very sceptical at first, because the offer on Villa Finder was a lot cheaper than on other sites. However the booking process went very smooth and the team from villa finder was super helpful and always answered to any of my E-Mails promptly and very professionally. I totally recommend their services, they made our trip a treat! The villa turned out to be amazing, we would love to go back one day.

6 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you so much for your review, Martina. Villa Finder always offers the most competitive price online in all of our destinations :)

I am glad the pricing, together with the service we delivered during your holiday in Mallorca was up to standard.

Let's keep in touch!
Regards,
Rakha

Avaliado com 5 de um total de 5 estrelas

Great villa close to beach

Great villa close to beach, gyms and cafes.
The services of the villa are great however motorbikes will make it easier to get around.
Would definitely stay again.

17 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you for sharing your feedback and useful tips, Nicholas. I am glad you had a nice experience :)

Regards,
Viesztra

Avaliado com 5 de um total de 5 estrelas

Best travel experience ever!

Best travel experience ever! Villa Finder is super responsive, informative, helpful and reliable!

9 de julho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

Thank you so much for sharing your experience booking through us, Helena. It is really heartwarming to hear you had such an amazing experience :)

Please do let us know if you are planning another trip; whether it is Thailand, or other destinations!

Have a nice day.

Regards,
Rakha

Avaliado com 5 de um total de 5 estrelas

Amazing services

At first I was sceptical and hesitant but bali villa finder helped me find the most perfect villa in the heart of Seminyak.
From the start they were so helpful and provided me with so many options and services through the whole process.
You can not go wrong using them and I will be using them again.

3 de julho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

I understand your concerns, Samantha. Booking through a new agent that you have never used before can be a daunting experience, and it is perfectly normal.

I am glad that you had a memorable and enjoyable experience at the end of the day by booking through us :)

Do remember us for your next visit!

Regards,
Sofi

Avaliado com 5 de um total de 5 estrelas

Booked with Villa Finder after another…

Booked with Villa Finder after another (well known) travel provider let us down cancelling our booking last minute! Villa finder were amazing from the get go… offering us a good option! And from there on their service was exceptional, they restored my confidence and were available with every question and activity. They even helped ensure there were cold drinks in the fridge for our evening arrival! Would highly recommend for your next Villa booking.

7 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

I am really sorry to hear about the cancellation, Denise. But I am glad that you still managed to find the right villa for your holiday in the end!

All of our services are uniquely tailored to match every requests. I am glad that you find satisfactory :)

Please do think about us for your next holiday. It will be our pleasure to deliver the same level of excellence again!

Regards, Sheila

Avaliado com 4 de um total de 5 estrelas

Great service and support by Villa Finder

The team at villa finder and concierge team at Villa Makasih, were amazing. The Villa was cleaned everyday and everything you need was there. It’s a short walk to everything and quiet down a side street/alley.

11 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

It is really amazing to hear you had a such wonderful time in the villa. It has been my pleasure in planning your itinerary and taking care of your holiday.

PS: I hope your kids loved the the Balinese gifts ;)

Regards,
Viesztra

Avaliado com 5 de um total de 5 estrelas

This was my first reservation with…

This was my first reservation with Villa Finder and I had a really great experience. I would advice everyone who wants to rent a Holiday house to get in touch with this fantastic society.

7 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you for the review, Valérie. I really understand your concerns booking with us first time, especially for your long awaited holiday in Ibiza.

However, I am really happy to hear you had a very positive experience at the end. I also heard that you had an amazing time in Formentera Island :)

May this holiday be an unforgetable memory for you and your family. Do hit us up again if you are planning another holiday!


Regards,
Sofi

Avaliado com 5 de um total de 5 estrelas

Great experience

We had a great experience booking through Villa Finder. Viesztra was patient and helpful with our enquiries. Thank you once again.

5 de julho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

I am glad that you find my service was satisfactory, Selina! It has been my pleasure to be able to assist you, and I hope I can assist you again for your visit :)


Regards,
Viesztra

Avaliado com 5 de um total de 5 estrelas

Pure secluded relaxation

We are staying at the beautiful Villa Hibiscus in Sanur. We are a family of 5 and each of our 3 children have their own amazing rooms. The pool has been great for them and plenty of room to relax on the day beds etc.

We have been well looked after by Fempi and a female staff member who have been outstanding at making our stay lovely. We have ordered breakfast most days and they will charge the cost of the shipping which is normally around $25 Aus to feed a family of 5 with different options such as pancakes, American style breakfast and omelettes. Definitely recommend you doing this.

We are very close to various cafes as well as the beach which has a lovely path for walking. Rest of Bali seems quite hectic compared to Sanur.

If you want a luxurious place in Sanur where you can go back and relax doing what you want then this is an excellent choice.

Still have 4 days left after being here 6 and so glad we booked for ten nights.

Thanks for a great experience 🙌🏻

29 de junho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

We are glad to hear you had such an amazing time in the villa, Steve! All of our villas are handpicken and we only list the best ones. I hope you had a good memory from staying in the villa :)

I will pass this message to Fempi. I am sure she will be thrilled!

Regards,
Viesztra

Avaliado com 5 de um total de 5 estrelas

Our Bali Vibes

Every part of our stay has been perfect ❤️ Ketut is so lovely, very soft kind lady, we all love her - gardening man also very friendly (all staff have made our stay pleasant). The Villa itself has a very big WOW factor so beautiful beyond words, we would all definitely recommend to our friends and family. Bali weather has been great sunshine everyday with lovely temperatures.
Cherie and family from AUS.

29 de junho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

It is really great to hear you had an amazing time in our Villa Wolfe! We always put special effort in maintaining our villas and the service delivered.

I hope we can assist you again soon, Cherie.


Regards,
Sofi

Avaliado com 5 de um total de 5 estrelas

a very smooth experience

I had a very smooth experience with Villa Finder, since the start by providing me various choices matching my preferable criteria, through locking the right choice and completing a safe payment, and helping me with the airport to villa suitable transportation method, until reaching the villa and having a very pleasant stay. Sheila was a real star behind all the arrangements. She is a real professional who really cares to make it all easy and up to the expectations.

Dewi, on the other hand, along with the villa staff were so kind, polite, productive, and supportive all along the stay.

Itss not my first time dealing with this successful business, and won't be the last. Their accommodation choices are really nice, and their standards are well established and soundly executed.

So much appreciation to the whole team.

19 de junho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you so much for sharing your kind feedback, Saba. I am truly humbled to hear you had an amazing time and to hear the services offered is up to your standard :)

I hope I can assist you again in the near future, and will be able to offer the same excellent service.

Regards,
Sheila

Avaliado com 5 de um total de 5 estrelas

I have never had customer service so…

I have never had customer service so efficient and attentive to offering the best experience. Well done Villa Finder. I will definitely consult you again on my next trip

15 de junho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you so much for the kind words, Patricia. We are elated to hear you are satisfied with our service! I wish we can assist you again in the near future :)

Regards,
Sheila

Avaliado com 5 de um total de 5 estrelas

Booking through villa finder made our trip so easy

Booking through villa finder was a smooth & seamless process. From the beginning to the end the communication was prompt and all organising was faultless.

1 de junho de 2024
Avaliação não solicitada
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Resposta da Villa Finder

Thank you for the kind words, Kelly. It has been a pleasure in assisting you! It has been our goal to provide an exceptional & seamless process. I am glad that we can deliver this :)

Regards,
Sofi

Avaliado com 5 de um total de 5 estrelas

Professional and helpful

Sheila from Villa Finder was very professional, helpful and a great communicator. I would highly recommend Villa Finder, their assistance before and during our holiday made our holiday planning seamless.

3 de junho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

Hi Kathryn, this is Sheila and I am really pleased that you feel the service delivered is up to your standard :)

I hope you had a memorable experience from staying in one of our villas!

Regards,
Sheila

Avaliado com 5 de um total de 5 estrelas

Great experience. Safe and reliable

Initially I was quite skeptical to book thru agents but Villa Finder was very prompt in replying my emails and made everything a breeze for me. They got me well covered before and after the trip and I’m very happy with their services.

11 de junho de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

I understand your concerns, Shuling. First time booking through agents is indeed worrying, and it is a normal reaction :)

I am greateful that we are able to take those doubts away through the services we provide. We always ensure all of our guests are heard and well-taken care of.

Do let me know if you are planning another trip. We will be happy assist you again!

Regards,
Sheila

Avaliado com 5 de um total de 5 estrelas

Sofi and Thomas at Villa Finder…

Sofi and Thomas at Villa Finder provided exceptional customer service, were responsive to emails, had extremely thorough written English and made our booking in Bali so easy. We had a large group, and a number of additional things like transport, catering and activities organised in conjunction with the Villa and they made everything very easy and straigh forward. I would highly recommend using Villa Finder and will again in the future.

25 de maio de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

Thank you so much for your kind review, Chelsea :)

We are really glad to hear you find our service satisfactory and up to your standard. Planning a holiday with a big group can sometimes take a lot of your time. I am glad we can assist you with this!

Do let us know if you are planning another getaway. We will be happy to assist you again.

Regards,
Sofi and Thomas

Avaliado com 5 de um total de 5 estrelas

Fabulous company to deal with

Fabulous company to deal with. Prompt responses and good communication. Excellent customer service.

18 de maio de 2024
Avaliação não solicitada
logotipo da Villa Finder

Resposta da Villa Finder

Thank you for the kind words! I am glad that our service is up to your satisfactory :)
Regards, Sofi

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