Vincent Burch Mortgage Services Avaliações 527

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very smooth, professional and easy to work with. Answered all questions fully and took time to explain when i did not understand. Very pleased with the service and would definitely recommend.

Avaliado com 5 de um total de 5 estrelas

Andrew and Darren have tried their best and finally successful mortgage approval was achieved despite the war broke out in the Middle East and several lenders withdrew the good rates. There are other... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is our 6th or 7th mortgage arranged through Vincent Burch. Matthew helped find the best mortgage on the market for us to switch to before our current mortgage ended. Janice helped with the comms... Ver mais

Avaliado com 5 de um total de 5 estrelas

After using Vincent Burch for over a year for buy to let purchases and re-financing I have to say they have been excellent! Matthew is very knowledgeable when it comes to different lenders... Ver mais

Detalhes da empresa

  1. Corretor hipotecário

Sobre Vincent Burch Mortgage Services

Escrito pela empresa

Vincent Burch Mortgage Services has a team of friendly, enthusiastic mortgage advisers. Our dedicated team cover the whole country, largely from our Norwich office, though we also have individuals based in London and the South East.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

527 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Jodie, who was our Mortgage adviser was courteous, attentive and knowledgeable. I was very happy to go along with her choice of products for our needs.
Calls and emails were promptly replied to, by Jodie and Liam.

12 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great service with honest advice.

These guys made my whole experience seemless, with helpful honest advice together with flexibility, patience, knowledgable and a great choice of lenders. Would highly recommend them without hesitation and would definately use them again for my mortgage needs. Thank you.

19 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Great experience working with Gary Boorman again!

Gary Boorman from Vincent Burch was amazing to work with! He made the whole remortgage process super easy and stress-free. He’s really knowledgeable and always quick to respond whenever we had questions.

Thanks again, Gary, for all your help — really appreciate the effort you put in to get everything sorted so smoothly. We have worked with Gary previously as well and would definitely recommend you and the team at Vincent Burch to anyone looking for a mortgage!

— Vignesh

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a fantastic experience working…

We had a fantastic experience working with Vincent Burch. Communication was excellent throughout the entire process — every question we had was answered clearly and quickly. They were always approachable, making us feel comfortable asking even the smallest questions. Their clarity and patience in explaining each step made everything feel straightforward and stress-free. Whenever issues arose, they were quick to clarify and guide us with confidence. We couldn’t have asked for better service and highly recommend them to anyone looking for professional, reliable, and friendly mortgage advice.

6 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New mortgage

Richard helped us secure our new mortgage on our dream home and also a new home insurance policy.
I can honestly say he was brilliant from day 1, very open and honest and was always very responsive to any queries (which I had a lot of).
I would recommend Richard to anyone looking to get a mortgage or remortgage.
Very happy customer.

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid unless you have a simple remortgage!

I asked them help me exit a complex bridging loan.
They assured me they could do it.
I spent over a month going over everything with them, giving very detailed accounts intos the 2 securities that needed mortgaging.
They then decided they couldn't help and went on the defensive, accusing me of not being transparent with them!
Now they are not returning my calls or emails.
Very unprofessional company!

14 de novembro de 2025
Avaliação não solicitada
logotipo da Vincent Burch Mortgage Services

Resposta da Vincent Burch Mortgage Services

Good Day,

Initial contact was made with ourselves as you needed assistance with exiting your bridging finance (which we did not originally arrange for you). We spent 2-3 months trying to obtain the required information and documentation from yourself so we could proceed. After initial positive indications from a lender, a more in depth conversation led us to the point where we reached out to you, confirming the lender had concerns over potential property value and rental value. This, combined with the amount of time left to complete the deal, led your appointed Adviser to contact you and confirm we would not be in a position to complete the process in your required timeframe. Three weeks passed, and then you contacted us to confirm you wanted to proceed (you claimed you disregarded the email as 'just frustrations on your Adviser's part'). Your Adviser is not currently in the office and since you reached back out to ourselves we have again reiterated that we are unable to assist you with this transaction. We have revisited the situation for you, we have held in depth discussions with the lender in question, and we have even provided you valuation quotes - everything we can do has been carried out. We have been transparent in relation to timescales, and we have also been in contact in with you at every point in your journey. As an experienced and well regarded mortgage brokerage, we take our service and our standards very seriously. If you would like to discuss this matter further, I can be contacted at steven@vincentburch.co.uk

Avaliado com 5 de um total de 5 estrelas

Matthew Barrett is the professional mortgage advisor

Matthew Barrett, the mortgage advisor from Vincent Burch I met in an expo show and has been my mortgage advisor for almost a decade. You cannot possibly find a better mortgage advisor in town , he has profound knowledge and understanding about what is the best for his clients .

11 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Quick & helpful

We are first time buyers and Matt was very helpful with sorting our mortgage. He was always quick to reply, and answered all of our questions. Would definitely recommend

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mine was not an easy mortgage!

Mine was not an easy mortgage to obtain, for a whole variety of reasons, but the team at Vincent Burch went above and beyond to find me a deal which worked for my circumstances.
I'm very grateful for that.
A highly professional and effective company to deal with.

6 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Avoid the company

Avoid the company. They don't do any due diligence on any paperwork you send them that they request. The broker made me pay surveyor fees several times only for the lender to come back to reject because paperwork didn't match with lender requirements even though the brokers said everything was fine. When they don't think they can help, they avoid your emails, calls and messages. Still waiting for amended surveyor documents to be sent to me as promised but again ignoring me completely. Left out of pocket £3k and 6 months wasted. Do not deal with Liam, Matthew and Jack.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Vincent Burch Mortgage Services

Resposta da Vincent Burch Mortgage Services

Good Day Karim,

As an experienced mortgage brokerage, we factor in each client's individual needs on every single application which we process and we will also check with a lender prior to submission to check criteria and the lender's appetite to lend. Despite this level of diligence, there will be instances where an application is declined due to the third party involvement (Underwriter, Valuer or Solicitor). Also, if material facts come to light post submission which we were not aware of, then this can also affect the outcome of an application.

It is evident from our many positive reviews that we typically offer a very good service. We appreciate feedback from our clients, we take any instances of dissatisfaction seriously and these will be investigated thoroughly. If a client would ever like to contact us about the service they have experienced, then they can email either vincent@vincentburch.co.uk or steven@vincentburch.co.uk or alternatively call us on 01603 340 644.

Avaliado com 5 de um total de 5 estrelas

Excellent Service from Gary Boorman

I always work with Gary Boorman for my mortgage needs, and I couldn’t be happier with the experience. Gary is professional, knowledgeable, and incredibly helpful throughout the entire process. He always takes the time to explain everything clearly and makes what could be a stressful process feel smooth and straightforward.

Thanks to his hard work and dedication, my remortgage with Vida Loans was completed successfully. I truly appreciate all his help and would highly recommend Gary to anyone looking for reliable mortgage advice and outstanding customer service.

Nick

16 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One the best mortgage services..

This is one the best mortgage services I have found so far. Last year we needed to remortgage our one of the investment properties. As we progressed remortgage got into variety of legal complications. At one stage we decided to cancel the mortgage application but Darren & Matthew at Vincent Burch are such clairvoyant gentlemen that they kept it on hold for a while. Later on we realised that only the mortgage deal Matthew found was the best and upon request it was further revealed that we had still some time left with that original application. We immediately started wheels in motion, meanwhile Darren kept everything on top with continuous communication with lender. With all complex legal matters resolved finally we managed to complete. Thank you Matthew and Darren !
Kind regards,
Vasant

7 de outubro de 2025
Avaliação não solicitada

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