Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet,... Ver mais
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Veja o que dizem as avaliações
I still have not received the shoes I ordered 3 weeks ago. They are held up in customs and FedEx wants to know the composition of the shoe before they will be releases. There is not a number to cal... Ver mais
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Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Ver mais
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Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41. Had to pay almost $130 usd of duties to be imported Package arrived today, 1 week after promised delivery date... Ver mais
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Detalhes da empresa
Escrito pela empresa
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Informações de contato
Store Strandstraede 20, 3rd. floor, 1255, Copenhagen, Dinamarca
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3,7
Bom
83 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ros til jeres kundeservice
Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet, og det ændre med jeg fik et par nye. Jeg synes det var super god stil, og det bliver nedstemt ikke det sidste par sko jeg køber inde ved jer.
13 de abril de 2026
Avaliação não solicitada
Resposta de VINNY's
Ros til dig, Lasse! Tak for de pæne ord <3
Product is great
Product is great, shipping was delayed due to warehouse transition. I would also improve the packaging, for a 300 shoe i would expect a shoe bag. etc
1 de abril de 2026
I still have not received the shoes I…
I still have not received the shoes I ordered 3 weeks ago. They are held up in customs and FedEx wants to know the composition of the shoe before they will be releases. There is not a number to call at Vinny's. I am very disappointed with the service.
31 de março de 2026
Resposta de VINNY's
Hi Nicole,
We're sorry to hear about the issues with FedEx.
This is quite an unfortunate chain of events. So, first of all, your order was placed on the 27th, and due to the weekend and us moving to a new warehouse, which was communicated on our website and on all order confirmations, we were not able to ship until the 31st. Then your order got hit by a clearance delay, in customs, but also (when you look at the tracking information) a delay caused by local delivery restrictions. This is all something that is out of our hands; we simply cannot control clearance delays and local delivery restrictions. So while we understand your frustration, we do not believe this review is fair.
What we make sure to do, with all US shipments, is to make sure the orders are accompanied by the necessary customs documents for clearance, but that does not mean they cannot be delayed.
Lastly, you're right, we do not have a phone number, but we do have our customer service, which you can always reach out to.
We hope you'll have a great day!
I ordered my first pair and it will take a long time to arrive.
I ordered my first pair. I decided to pay for a 2nd product to get the free shipping. The promise is a fast shipping with FEDEX 2-3 days.
I had to contact the customer service to know why I never got a tracking # after days of the purchase. Then I received the info that the company is changing warehouse and this has impacted my order.
Finally they have been sent...and it is FAR from an expedite service with FEDEX. The crazy part is that customer services suggestes me to be patient. I purchased the shoes March 21 and today April 5 the shoes are in France. Sorry, but never again...I needed them for a wedding.
21 de março de 2026
Avaliação não solicitada
Resposta de VINNY's
Dear Nacho,
We're truly sorry for the inconvenience you're experiencing.
When you placed your order, our website and your order confirmation communicated that we were in the middle of a warehouse move, which would affect your order, and provided an estimated time of dispatch. We incurred some challenges, which caused a further delay; this was also communicated. So while we understand your frustration, especially when you needed them for a wedding, we believe that we communicated and acted in the best way that we could, given that we're in the middle of moving to a new warehouse. Which is quite a big operation.
We truly hope that you would give us a chance again, as we are now done with the move, so we can get a fair chance of proving that we actually do ship quite fast.
The shoes appeared to have already been…
The shoes appeared to have already been worn, not merely tried on once or twice, with bent leather on top. They were damaged very quickly after light use on slightly damp pavement, and moisture infiltrated them.
26 de março de 2026
Avaliação não solicitada
Resposta de VINNY's
Hi Jonathan,
We're sorry to hear about the experience you've had. Would you mind sending imagery to our customer service, together with your order number, so we may investigate further into this? This is not an issue we've had before, so it would be much appreciated if you could help us understand the issue a bit better.
We apologize for the inconvenience caused by this!
Thanks a lot Vinny!
Vinny man, your shoes don't owe me a dime! Once again I purchased a pair of Yardee loafers. I already have the black lizard, and the brown lizard, and now a new pair in solid burgundy. The color is perfect and they fit like slippers. I wear a pair almost everyday!
23 de fevereiro de 2026
Resposta de VINNY's
We appreciate you, we really do!
Excellent purchasing experience
Excellent purchasing experience! I’ll definitely return for future purchases. Product is top quality.
25 de fevereiro de 2026
Resposta de VINNY's
Excellent customer. We really appreciate you!
Wrong shoe delivered and bad costumer…
Wrong shoe delivered and bad costumer service
25 de fevereiro de 2026
Resposta de VINNY's
Hi Frederik,
The wrong show delivered is, of course, not good enough; our warehouse made a mix-up, and we have informed them about the mistake. We apologize.
But we're a bit curious to know why you think the way our customer service team handled it was bad. You reached out to us about the mistake on the 26 of February. We answered on the 27th, apologized for the mistake, and offered to find a solution. Your reply was that you have now found a solution and will be sending the shoes back. We then replied that we were happy to hear, and if there was anything, you were more than welcome to reach out. You did not.
Let us know, so we may find out where it went wrong - besides the wrong delivered shoes, of course.
Det er umiddelbart de bedste sko til…
Det er umiddelbart de bedste sko til dato. Har to par, et par loafers og et par boat creeper. Kan virkelig anbefale dem.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de VINNY's
Det er umiddelbart den bedste anmeldelse til dato. Carl-Johan, det er enormt pænt af dig!
You sent the wrong shoes and haven’t…
You sent the wrong shoes and haven’t responded to my email.
24 de fevereiro de 2026
Resposta de VINNY's
Hi Stephen,
We're so sorry for the mix-up. We have just replied to your email. We will make sure to fix this ASAP!
Regarding the missing answer. As we're located in Denmark, it is a bit hard for us to answer faster than we just did. It looks like, in our system, that you reached out to us at 2 am (Copenhagen time), we're sleeping at that time ;).
Perfekt ish
Perfekt ish - lidt dyrt at man skal vedtage for alle forsendelsesomkostninger hvis man skal bytte varen… Men gode varer og god kundeservice
26 de janeiro de 2026
des ESCROCS
des ESCROCS ! Jamais reçu ma commande, vont même jusqu'à vous produire un suivi de commande qui est faux bien sûr
DES ANARQUEURS
Order Number:Â #cmk3wj1c84ifdl0jp9oy70y9t
Order Total: 125.70EUR
Tracking Number: FXYL STK3001422255EX
Déjà ce n'est pas sérieux, je n'ai jamais reçu de confirmation de commande de votre part juste un avis d'expédition que j'ai copié collé, je pense qu'il serait pas mal de faire analyser votre site car à mon avis vous êtes piraté et en lire les avis des clients ça vous arrive souvent. Pour ma part j'ai été escroque de 125,70€ - MERCI !
My name Jean Luc Lagoutte
Commande effectuée le 7 janvier de mémoire
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de VINNY's
(UPDATED)
Hi again,
We do not have any orders in our system under that name. Are you sure that you ordered from our website?
https://vinnysthevibe.com
Nor do we have any products at 125,7 EUR, order numbers with your reference, and a tracking number like the one you have.
Let us know so we can help!
Repeat Buyer
3rd pair of shoes purchased from Vinny’s, has yet to disappoint. Enjoying this pair as much as the other two
26 de janeiro de 2026
An excellent transaction
An excellent transaction. I was worried as goods were coming from Denmark to the UK but all was well. Absolutely delighted with the boots and more importantly so is the better half.
28 de janeiro de 2026
Resposta de VINNY's
Hi Aaron,
We're sorry to hear that you feel like our response time was slow, and also that our answer was basic.
We have been reviewing the conversations that you have had with our team, and the longest response time has been two days. When you send us an email, you receive an email saying that we strive to answer within 1-4 business days. We would argue that two days is acceptable and not far from the industry standard.
Regarding our basic answers. We're more than willing to learn, so would you mind giving us some feedback as to why you think they were basic? You can send your feedback to talkto@vinnysthebrand.com.
Thank you!
J’ai dû changer la taille de la paire
J’ai dû changer la taille de la paire de mocassins achetées précédemment. Envoi de la nouvelle paire rapidement, explications claires sur la politique de renvoi.
26 de janeiro de 2026
Got charged extra but they refunded…
Got charged extra but they refunded immediately with no problems, shoes arrived and they were the perfect fit as described, when in doubt size down
30 de dezembro de 2025
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