Absolute scam or just that disorganised you seem like a scam, you’ve stolen $299 off my family and if I don’t get it back I’ll make it my life’s work to inform everyone how bad you are .. absolute shi... Ver mais
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Veja o que dizem as avaliações
The highlight of our trip was how easy and relaxing everything felt from start to finish. The staff were genuinely friendly, the resort was spotless, and the whole experience made our family holiday f... Ver mais
A empresa respondeu
Via Resorts customer services have been efficient and helpful, with the booking process being easy from start to finish. We have yet to take our stay on Madeira but all confirmations have through smoo... Ver mais
A empresa respondeu
This is my second time booking with ViaResorts and I have had an easy time of it. I would like to mention Shanell who assisted me in 2025 to change a booking location and this year to book again. My... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Affordable Luxury Vacations | Whether you're planning a romantic escape, a fun-filled family holiday, or a touch of luxury without the expense— we’ve got you covered. Explore stunning resorts in the destinations you love, with hand-picked deals and promos to suit every style and budget. Your perfect getaway is just a click away.
Great Vacations for Everyone
Escrito pela empresa
- Because Everyone Deserves to Getaway
- We believe a great holiday shouldn’t cost the earth — or come with a side of stress. That’s why we’re here for you 7 days a week, ready to help before, during, and even after your trip. Whether you're chasing sunshine, culture, or cocktails by the pool, we’ve got your back with deals that suit your budget and support to help you get there. Reach out to the team through chat, email or messenger. We love to help.
Love your Vacation Guarantee
Didn't love your stay? Get a Credit for your next Getaway
We want you to love your holiday. If the weather turns sour or something out of your hands puts a damper on things, just give us a shout — we’ll credit your booking deposit towards your next escape. Because good vibes should always get a second chance!
Informações de contato
Level 9, Wyndham Building 1 Corporate Court, 4217, Gold Coast, Austrália
- guests@viaresorts.com
- visit.viaresorts.com
View Top Vacation Offers Here!
3,8
Muito Bom
328 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolute scam or just that disorganised…
Absolute scam or just that disorganised you seem like a scam, you’ve stolen $299 off my family and if I don’t get it back I’ll make it my life’s work to inform everyone how bad you are .. absolute shit service
18 de março de 2026
Simple no hassle and great value Thank…
Simple no hassle and great value Thank You
12 de abril de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Bruce, thank you for your kind feedback! We’re glad you found the process simple and great value. We appreciate your support.
Thanks,
Michelle
staff and customer service is 5 star
4 de abril de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Gai, thank you for your 5-star review! We’re so glad you had a great experience with our team.
We appreciate your support and hope to assist you again soon!
Thanks,
Michelle
Excellent customer service
I had some questions and i was replied to quickly and were very good at explaining how to fix the issue and problem solved. Thanks so much
5 de março de 2026
Resposta de ViaResorts
Hi Julie, thank you so much for your kind words! We’re really glad we could assist you quickly and help resolve the issue. Providing clear and prompt support is always our goal, so it’s great to hear that your experience reflected that.
We truly appreciate your feedback and hope to assist you again in the future!
Thanks,
Michelle
Tried to book a trip to Thailand
Tried to book a trip to Thailand, we paid the deposit and were told we’d be informed when to pay the balance. We were never told this and instead received an email to say our balance was overdue. We paid it immediately and asked if it had been processed, but did not hear back for another few weeks - on the morning of our flight. We then had to book alternative accommodation from the airport, not even knowing if it was confirmed until we landed. Viaresorts didn’t take any responsibility and instead just sent numerous emails saying they ‘understood our frustration’. Six weeks of looking for a hint of an apology later, and I’m here posting this review. Avoid
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi D- sorry to hear about your situation. To help sort this for you I've requested more information so I can look into the actual case. We do notify guests when follow up payments are required which can be missed however we will need a reply to the info request to understand the situation and resolve. Thanks, Michelle.
Beautiful holiday resort in Vietnam
Thank you viaresorts for seamless booking and a beautiful holiday in Vietnam .Your customer service is awesome .
13 de fevereiro de 2026
Resposta de ViaResorts
Hi Renita, thank you so much for your kind words! We’re delighted to hear you had a seamless booking experience and enjoyed your holiday in Vietnam 😊
We truly appreciate your support and hope to assist you again on your next trip!
Thanks,
Michelle
Quick and easy good deal
Quick and easy good deal, good location we are super excited
29 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Lee, thanks so much! We’re glad you found it quick and easy and love the deal 😊 Enjoy your trip!
Thanks,
Michelle
good service great offer
29 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi David, thanks for the great feedback! We’re happy you’re pleased with the service and offer 😊
Thanks,
Michelle
Smooth purchase process and great value
26 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Jonathan, thank you for your kind feedback! We’re glad to hear you found the process smooth and great value.
We appreciate you choosing Via Resorts and hope to assist you again soon!
Thanks,
Michelle
Booking
The booking was easy. You need to read the terms and conditions. We do have to sit a 1 hour meeting at some time during our stay. So far, they have been professional all the way.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Angela, thank you for your feedback! We’re glad to hear the booking process was easy. Just to note, the terms and conditions are set by the resort as our partner. If you need anything ahead of your stay, we’re here to help. We hope you have a wonderful stay!
Thanks,
Michelle
Super easy booking and have great…
Super easy booking and have great locations
23 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Derek, thank you for your great review! We’re glad to hear you found the booking process easy and appreciated the locations.
We really appreciate you choosing Via Resorts and hope to assist you again soon!
Thanks,
Michelle
Very easy to deal with and excellent…
Very easy to deal with and excellent value. I would recommend Via Resorts to anybody looking for a good value deal for your next holiday.
5 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Thank you for your kind feedback, Martyn! We’re delighted to hear you found the process easy and great value.
Your recommendation means a lot to us — we look forward to helping you plan your next holiday!
Thanks,
Michelle
MAKING A SECOND BOOKING ...
This is my second time booking with ViaResorts and I have had an easy time of it. I would like to mention Shanell who assisted me in 2025 to change a booking location and this year to book again.
My experience with this company last year has inspired a lot of confidence in the offers and inclusions and I have been letting friends know as well, The customer service has been really impressive. Thanks - Kim
21 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Kim, thank you so much for your wonderful review and for choosing Via Resorts again! We’re delighted to hear that your experience has been smooth both times and that it gave you confidence in booking with us.
A special thank you as well for mentioning Shanell — we’ll be sure to pass along your kind words to her. It’s great to know she was able to assist you and make the process even easier.
We truly appreciate your recommendation to friends and your continued trust in us. We look forward to helping you plan many more great getaways in the future!
Thanks,
Michelle
The resort has everything you need
The resort has everything you need. We were lucky enough to get a swim out studio apartment, it was awesome. Cooking facilities were great and the apartment was a great size. Swimming pools were great and all the restaurants and bars were awesome. The staff were very friendly and helpful. We loved our stay at Absolute Twin Sands.
7 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Wayne, thank you so much for your wonderful review! We’re delighted to hear that you had such a fantastic stay at Absolute Twin Sands and enjoyed the apartment, facilities, and overall experience. We truly appreciate you choosing Via Resorts to book your stay, and we’re so pleased everything went smoothly for you.
We hope to assist you again with another great getaway soon!
Thanks,
Michelle
DO NOT PURCHASE FROM THIS COMPANY/SCAM
DO NOT PURCHASE FROM THIS COMPANY, IT IS TIMESHARE/SCAM. THE PRICE YOU PAY FOR THE DEAL IS ACTUALLY LISTED I THE TERMS & CONDITIONS "The amounts advertised represent the service fee for processing bookings at the advertised resort. Any additional payments are to be made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the advertising resort)" Very misleading what you maybe charged at the resort. The resort also has T&C's that are not disclosed up front. When you ask the questions this is where it becomes grey area. I can't believe this company is getting away with this in Australia. I will be forwarding my situation onto the Department of Fair Trading at least. So disappointing to loose money in these tough times. Please do not buy anything from this company you will be sorry.
19 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
HI Cheryl, sorry to hear about your disappointment. I have asked a manager to reach out to you. However to clarify, ViaResorts are not a timeshare company. Hotels advertise special offers on the website and a small number of those are heavily discounted as part of their promotion of their clubs. The hotels promotional terms are on the offers page, in the link at checkout and also in the voucher supplied. Thousands of holidaymakers have enjoyed these discounted stays. We do however understand terms can get missed which leads to disappointment. Please look out for an email from our manager to help resolve this for you. Thanks Michelle.
I have book Seminyak Bali and later…
I have book Seminyak Bali and later realized it is some sort of time sharing and wanted to cancel. The initial request to cancel they told me will have to deduct a fee of $100 and someone will contact me. But never heard from them since. Have contacted them for more than half a year and was told someone will reply me but after several email attempts still no one reply. Please reply😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Update on 17/4/26
Michelle emailed me saying she will handle my case. But after one month I don’t hear from her. In between I have emailed her to ask for refund and no reply. I am thinking they are buying time to wait for my booking to expire so that I can’t get a refund. This is so wrong.
3 de setembro de 2025
Avaliação não solicitada
Resposta de ViaResorts
Hi Alice, thank you for your feedback, and we’re sorry to hear about your experience. We’d like to clarify that all bookings made through Via Resorts require agreement to the terms and conditions at the time of purchase, which are set by the resort. I will personally follow up your case with our Booking Team and ensure you receive a clear update. Thank you for bringing this to our attention, we appreciate your patience while we work to resolve this for you.
Thanks,
Michelle
The booking process was easy peasy!
The booking process was so easy and the £99 deal for 3 nights on the edge of the Cotswolds was a no brainer! We hope the excellent reviews do the hotel justice and we're looking forward to our stay and one of your most talked about breakfasts!
14 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Massimo,thank you for the lovely review! We're so glad to hear the booking process was easy and that you were able to take advantage of the £99 Cotswolds deal. We hope you have a fantastic stay and enjoy that much-talked-about breakfast!:)
Thanks,
Michelle
Your customer service is appalling when…
Your customer service is appalling when it comes to there being a fault on your behalf. If you treat all your customers in this way then you won't be around for long.
31 de janeiro de 2026
Resposta de ViaResorts
Hi Clyde, thank you for your feedback, and I’m sorry to hear about your experience. That’s certainly not the level of service we aim to provide.
I’ve asked our Booking Manager to review your case and check on what may have happened, and we’ll make sure this is followed up for you as soon as possible.
Thanks,
Michelle
Slow confirmation booking process!!
I am trying to book my holiday after purchasing a reservation voucher. I can't book flights until this is confirmed. The responding email said 48-72 hours to respond. Request was sent on 02/03/2026, and today, still no reply (10/03/2026). The dates we asked for were October 5th 2026, for a week.
I am posting here in the hope it will give them a nudge to hurry up!
2 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Thank you for bringing this to our attention, Kay and we sincerely apologize for the delay with your booking confirmation. Our Booking Team has checked on your request and the hotel has asked for a few additional details to proceed with confirming your reservation. If you could please respond to the message we sent requesting this information, we’ll be able to follow up with the hotel and move your booking forward.
We appreciate your patience and look forward to assisting you in getting your holiday dates confirmed.
Michelle
so far so good
so far so good. Everything is above board and easy.
8 de março de 2026
Avaliação não solicitada
Resposta de ViaResorts
Hi Pam, thank you for your feedback! We’re really glad to hear that everything has been easy and straightforward so far. That’s exactly the experience we aim to provide.
If you ever need any assistance as you continue planning your trip, our team is always here to help. We hope you have a fantastic holiday ahead!
Thanks,
Michelle
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