Disappointing experience – Refused to cancel an out-of-stock order
I placed an order for a supplement, only to receive an email from the company a day later stating that the item was out of stock. They provided no estimated restock date or shipping timeframe whatsoever.
Given the indefinite delay, I immediately emailed customer support to cancel the order. To my surprise, they refused to process the cancellation for an item they hadn't even shipped yet, telling me I had to wait for the package to arrive first and then request a refund.
To make matters worse, attempting to resolve this over the phone was impossible—their automated support line does not allow you to speak with a customer service representative and simply loops you back to sending an email.
Refusing to cancel an unfulfilled, backordered item and offering no functional phone support is completely unacceptable business practice. I have had to open a payment dispute just to get my money back. Save yourself the hassle and purchase your supplements elsewhere.








