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Viva Expeditions Avaliações 506

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Thanks Viva Expeditions, especially Pia, I felt safe and secure on my trip with you there as back up, all travel went as planned. GAdventures in Costa Rica was superb with a great guide, wonderful pe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had the most amazing holiday and all arrangements were perfect. All transfers were on time, all accommodation just what we were looking for and every single guide was outstanding. Couldn't fault an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything went smoothly, on time, and to plan. Guides and drivers were courteous and knowledgeable. When we did have a small irregularity with one of the tours the issue was acknowledged and resolved... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ex tour guides. Prompt pick up. Guides had very good English. Nice vans. Great tour of important historical sites and fantastic handpicked exciting places (the hummingbirds in Mindo)

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Escrito pela empresa

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

506 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Memorable trip to South America

We had a very memorable trip to South America! The itinerary was well planned with interesting events and places to visit. The pace suited us well. The quality of the guides was exceptional, very knowledgeable and informative. All the logistical arrangements were well communicated and punctual. Our hotels were good with good locations. We felt safe throughout the trip, as we always had a 24hour emergency contact available. If we have the privilege to travel to South America again, Viva Expeditions will be our go to!

4 de setembro de 2024
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Resposta da Viva Expeditions

Glad to hear you enjoyed our Signature South America trip! We look forward to taking you on another adventure to South America, or perhaps Africa or the polar regions in the future! Thanks very much

Avaliado com 5 de um total de 5 estrelas

The best Tour company for your South American adventure

Our experience with Viva Expeditions (via Pia Knarston, Senior Expedition Specialist) was excellent. Pia has an intimate knowledge of most things South American and tailored our SA adventure after listening to our many and varied requests.

Our experience on the ground was seamless. The Whatsapp contacts were a really good idea, having someone local in each country to contact, if necessary, was definitely very helpful. The local guides were all very professional and passionate about speaking really good English and made each tour so interesting and enjoyable.

The location of hotels was also really great with most only being a short walk to city centres, etc. What was also wonderful, in our opinion, was after arriving at the next destination, we would exit Airport Arrivals and someone would be waiting for us holding a sign with our name on it - no need to worry about transport and finding the way to our hotel!

Thank you

13 de agosto de 2024
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Resposta da Viva Expeditions

Thank you for your wonderful feedback! We're thrilled that Pia tailored your South American adventure perfectly and that everything ran smoothly on the ground. It's great to hear the WhatsApp contacts were helpful, the guides were professional and passionate, and the hotel locations added convenience. We're glad the seamless airport transfers made your journey stress-free. We look forward to helping with your next adventure!

Avaliado com 5 de um total de 5 estrelas

Magic in the Air

Magic in the Air
Everyone on Rakiura was a pleasure to meet - a wonderful community sharing magical spaces. Our guide, Shona Sangster, was all we could wish for, and the Twinkle tour hosted by Al was the standout experience.

9 de setembro de 2024
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Resposta da Viva Expeditions

Glad to hear you loved Rakiura / Stewart Island as much as we do!
We will pass on your feedback to our guides, thanks very much.
We hope to see you on another Viva tour in the future. All the best,

Avaliado com 5 de um total de 5 estrelas

Pantanal Adventures, Brazil

Viva Expeditions put together an amazing adventure in the Pantanal, Brazil. The documentation before arriving set us up for the time, with clear communication and information. The choice of lodge was excellent as the service, friendliness and activities was truly amazing. The location of the lodge inside the Pantanal National Park allowed us to experience wildlife in their environment. Sitting outside with macaws freely flying about is a memory I will have for a very long time. The activities were varied allowing us to access the surrounding environment in different ways. Where else would we see otters swimming in the river, anteaters strolling across the land and monkeys swinging in the trees. From start to finish, it was truly exceptional.

12 de agosto de 2024
Avaliação não solicitada
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Resposta da Viva Expeditions

Thanks so much for your review, what incredible memories you have to treasure from your trip to Brazil's Pantanal.

Avaliado com 4 de um total de 5 estrelas

Shona très à l écoute

Shona très à l écoute
Belles expériences

4 de agosto de 2024
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Resposta da Viva Expeditions

Thanks for your kind review. Great that you had good experiences on your Stewart Island tour. We will pass your feedback on to our guide Shona. Hope you can travel with us again in the future.

Avaliado com 5 de um total de 5 estrelas

Wonderful trip to Stewart Island to…

Wonderful trip to Stewart Island to hunt the Aurora. Lucky enough to see on first day although cloudy.
We had lots to occupy us the rest of the time with beautiful scenery and bird life . A highlight was seeing albatross
Shona was wonderful and accomodating. Will definitely be back
Thanks for a wonderful experience

30 de julho de 2024
Avaliação não solicitada
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Resposta da Viva Expeditions

Wow! Great you got so to see an Aurora in Stewart Island! We agree, the albatrosses are stunning! Glad that your enjoyed our group tour to Stewart Island, we hope to see you on another Viva adventure in the future!
Thanks very much

Avaliado com 5 de um total de 5 estrelas

Viva goes beyond

Viva were excellent to deal with and tailored our trip to match our interests. Local guides and drivers were extremely knowledgeable and went out of their way to learn what we were interested in and adapt the trips accordingly. Later in our trip one of us became ill, and the local representative went way beyond expectations to navigate us through the hospital system and support us during this tough period. We couldn't ask for better. Thank you Viva.

28 de julho de 2024
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Resposta da Viva Expeditions

Thanks very much - trust you are well recovered now.

Avaliado com 5 de um total de 5 estrelas

Galapagos and Ecuador

Itinerary was great. People were friendly and helpful. Things happened as they said they would.

6 de julho de 2024
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Resposta da Viva Expeditions

Thanks very much for your feedback, great to hear you had a wonderful trip to Ecuador and the Galapagos

Avaliado com 4 de um total de 5 estrelas

Overall was good

Overall was good, but lacked communication on pickup / drop-off times and how to get that information, which was a bit stressful when abroad.

30 de julho de 2024
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Resposta da Viva Expeditions

Glad to hear you had a good trip, however we are sorry to hear that you couldnt find your pick up /drop off information. We had these info on your final documents, along with our local contacts on the ground for support. We will follow up with you to discuss further.
Thanks very much for your feedback.

Avaliado com 4 de um total de 5 estrelas

Stress-free travel

Stress-free travel. All flights, transfers and organised tours were seamless and well organised. Accommodation was great.

23 de julho de 2024
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Resposta da Viva Expeditions

Glad to hear you enjoyed your time in BA and Iguazu Falls!

Avaliado com 4 de um total de 5 estrelas

Well organised

Everything was well organised and all meetings and guides were there, on time and very helpful

11 de julho de 2024
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Resposta da Viva Expeditions

Thanks very much, glad you enjoyed your Iguazu Falls trip!

Avaliado com 5 de um total de 5 estrelas

Varied experiences & exceptional tour guides

The varied experiences, great tour guides who were friendly, professional and caring. They were very considerate of needs i.e I had sciatica so the pace was determined by how much I could manage. Another guide Xavier, arranged for the driver to visit a shop where I could hire or purchase a walking aid (it proved to be a real blessing and worthwhile purchase. Hugo in Chile was a real hit from start to finish, assisted us when checking in luggage until we went to departure lounge. Having Hugo there made our checking in so easy and stress free. I would very readily recommend our Viva experience to others.

4 de junho de 2024
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Resposta da Viva Expeditions

We are glad to hear you felt so well looked after! Thanks for sharing, we will pass this on to our guides too.
Thanks again.

Avaliado com 1 de um total de 5 estrelas

Stewart Island/Rakiura Aurora Hunting

Stewart Island/Rakiura Aurora Hunting: Small group tour; Over promised and under delivered.

5 de maio de 2024
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Resposta da Viva Expeditions

Thanks for your feedback. We do apologize for the hiccups we had with our Ulva Island guide cancelling last minute, and also our Dark Sky evening being cancelled as our astronomer came down with COVID. Unfortunately due to the remote location, we were unable to find suitably experienced replacements at short notice. We have now refunded these components of the tour. We do apologize for your disappointment.

Avaliado com 5 de um total de 5 estrelas

Emma curated the perfect trip for me

Emma curated the perfect trip for me. Machu Picchu was always on the bucket list but after understanding the kinds of things that fascinate me Emma also suggested the Nazca Lines which was a wonderful addition. The trip was perfectly planned and everything ran like a well oiled machine. The local team (especially Saulo) were wonderful and very helpful. Thank you for making this trip one that I'll never forget.

2 de maio de 2024
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Resposta da Viva Expeditions

Wonderful to hear! Glad you had a fantastic time in Peru. I hope we can help you with future bucket list travels.

Avaliado com 4 de um total de 5 estrelas

We thoroughly enjoyed our time in Costa…

We thoroughly enjoyed our time in Costa Rica. The itinerary was great and we enjoyed meeting other travellers sharing the various activities. We loved the forest walking and thought all of the guides were excellent. Their youth, enthusiasm, ability to communicate in English and levels of knowledge were impressive. The choice of accommodation was varied and of good quality. The vans that transported us between the hotels were comfortable and well driven. Driver capacity for communication in English was inconsistent, and on one occasion (the scheduled evening night forest walk) the driver failed to arrive. There was some difficulty tracking down the reason for this. It was raining heavily and the van arrived an hour late. Under these circumstances it would have been better to cancel the trip and have the money reimbursed.
Having said that, however, the only other recommendation is for greater clarity in the written information provided in relation to the trip. What we read from VIVA did not always align with what was additionally sent to us by Condo Verde, when we arrived. It was a little confusing to read general information about a region and then to read what had been planned specifically for us.
Many thanks. We have lovely memories of this very interesting country.

23 de maio de 2024
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Resposta da Viva Expeditions

Hi, thanks so much for your feedback, glad to hear you loved your time in Costa Rica. We will be in touch for a little more info from you as we would like to follow up regarding the driver and the info provided, so we can look to see where improvements can be made. Thanks for travelling with us, and glad you have lovely memories.

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication, awesome itineraries and great pricing.

15 de maio de 2024
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Resposta da Viva Expeditions

Thanks so much! Danielle loved sharing her knowledge of Africa and creating this South Africa safari with Blue Train itinerary for you.

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