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vivi™ provide high quality VoIP Phone Systems to businesses across the UK. Speak to the experts in VoIP - highly reliable since 1996 - 03333 447 445
Severn Street 34, SY21 7AD, Welshpool, Reino Unido
Absolutely, the best VOIP service around. I can not praise them enough. The best customer services and support I have ever had to use. I highly recommend vivi VOIP to every one.
Wanted to do business with them tried to message them on WhatsApp… but I was ignored..
Resposta da vivi Voip
Thank you for taking the time to share your feedback.
I would like to clarify that we currently do not offer customer support through WhatsApp. Our primary channels for customer support are email, phone or by using our live chat service on our website.
If you have any questions or require assistance, you can reach our friendly team through:
email - customerservices@vivivoip.co.uk
phone - 03333 447 445
or via our live chat service on our website - www.vivivoip.co.uk
We're available Monday to Friday 9 am - 5 pm and would be happy to help.
Please contact us at your earliest convenience, so we can provide you with the support and assistance you need.
Kind regards,
- Vivi Customer Care
We've worked with Vivi for a number of years and the service has always been excellent.
All support requests are dealt with effectively and efficiently.
Our contract is quite flexible, which is perfect for a small business like ours.
I'd highly recommend Vivi.
Been with VIVI for around 2 years now. Set up was easy and their system is extremely customisable. Having previously been with BT for many years, I cannot recommend VIVI enough! Not only are they significantly more affordable, but their level of customer support is tenfold better.
I've been with Vivi for many years and they offer very decent service and reasonable pricing for all of our numbers + calls.
ViVi are absolutely amazing, working with MSPs and in IT for many years VOIP has always been a headache, not anymore with VIVI!
From their support staff, pricing, responsiveness and easy to use platform i cannot recommend them enough.
by far the smoothest migration i have taken part in.
A big shout out to the whole team especially Charlotte and Brad.
Used this service for many years, great customer service
We have been with Vivi for a number of years know and it has been great service. They will go the extra mile to help with any issue you have and solve them very quickly.
Poor customer service, held our number to ransom when we wanted to move. Avoid at all costs
Resposta da vivi Voip
Hello Irfan,
Thank you for your review, I'm sorry to hear that you had such a negative experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Although we would prefer not to deal with specific account issues in a public forum, I do feel that we do need to respond to this negative review.
We have already explained why you could not port your number directly via email and also via support ticket. You simply can not port a number which is out of service. When invoices on an account are left unpaid, the account is suspended and numbers are automatically taken out of service until the account is brought up to date and arrears cleared.
We have been in constant communication with you regarding this, but if you do feel that this needs to be discussed further then please don't hesitate to contact us directly - customerservices@vivivoip.co.uk
- Vivi Customer Care
Shocking customer service, expensive tariffs and not worth the hassle.
Excellent Customer Service & Great team to work with!
Great helpful and friendly team. Couldn't ask for any more.
Resposta da vivi Voip
Thanks Chris - always nice to hear good things, glad we are meeting all of your expectations :)
Vivi Customer Care
Great reliable VOIP service, Always at the end of the phone, excellent customer service, help is always at the end of the phone, I would recommend ViviVoip to anyone.
Resposta da vivi Voip
Hi Lee,
Thank you so much for your lovely review and for taking the time to share your experience.
Vivi Customer Care Team
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