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Vivreau Avaliações 10

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O TrustScore é 3.5 de um total de 5

3,5

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Detalhes da empresa

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Sobre Vivreau

Escrito pela empresa

Vivreau: Your Trusted Partner for Sustainable Water Solutions

For over 30 years, Vivreau has been the go-to choice for premium water supply, trusted by leading restaurants and hotels, corporate offices, and top-tier conference centers. Our cutting-edge filtered water dispensers and sparkling water taps are tailored to your needs and provide a sustainable drinking solution. Learn more at www.vivreauwater.com.

Introducing the Vivreau Extra C-Tap: The Most Versatile Hydration Solution

Vivreau's Extra C-Tap sets new standards as the most versatile option on the market, providing unchilled and chilled still, sparkling and semi-sparkling, and hot water using a single tap.

Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

10 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 4 de um total de 5 estrelas

Though we were not completely satisfied…

Though we were not completely satisfied with the unorganized installation process and the inaccurate information we received, the solution was acceptable and the product was installed

12 de janeiro de 2026
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Resposta de Vivreau

Thank you for sharing your feedback. We’re glad the final solution met your needs, but we’re genuinely sorry that the installation process and communication did not reflect the organized experience we aim to provide. Your comments help us identify where our process can be clearer and more consistent.

If there’s anything further you’d like us to address, please feel free to reach out to info@vivreau.com

Avaliado com 1 de um total de 5 estrelas

Communication was poor

Communication was poor. The equipment was delivered damaged. They told me it's only cosmetic, it will still operate properly. The delivery date changed a couple times. The installer showed up the first day and left without doing anything. He was a no show on the second appointment date and the third time he showed up on site without letting anyone know. $15,000 for a water faucet, not impressed.

6 de janeiro de 2026
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Resposta de Vivreau

Hi Buck, we’re truly sorry for the frustration this caused. We missed the mark on communication and scheduling. The technician had a medical emergency and couldn't be on-site as scheduled that day, but it’s our responsibility to communicate this and set expectations so no one’s time is wasted.

We’re reviewing this internally to address the equipment condition and improve coordination going forward. Thank you for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

Great service!

The guys that came in were really nice and efficient! 10/10

4 de novembro de 2025
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Resposta de Vivreau

We’re thrilled to hear that our team made a great impression and delivered efficient service. Your feedback means a lot to us, and we’ll be sure to share it with the crew!

Avaliado com 1 de um total de 5 estrelas

The Vivreau techs from your…

The Vivreau techs from your subcontracted install company did not do a good job during the install. There was a leak right from the beginning which they still did not fix even when the Vivreau techs came back a few days later. The unit has been shut down and not workable since the first day until just yesterday when another Vivreau tech finally was able to evidently fix it. Also, a mixup during the ordering process had the leak container not delivered for the install date.

20 de outubro de 2025
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Resposta de Vivreau

Hi Christopher,
Thank you for your feedback. We're sorry for the installation issues and the ongoing concerns with the leak. This isn’t the experience we aim to deliver, and we apologize for the inconvenience caused. We’re actively reviewing the situation and working to ensure it’s fully resolved.

Avaliado com 5 de um total de 5 estrelas

Vivreau System

Everything went very smooth from ordering the Vivreau system to the installation. Vivreau was very understanding with waiting on install till we had our site ready.

16 de outubro de 2025
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Resposta de Vivreau

Thank you so much for your kind words! We're thrilled to hear everything went smoothly and that our team could accommodate your site readiness. We truly appreciate your feedback and look forward to supporting you with your upcoming installations.

Avaliado com 5 de um total de 5 estrelas

Julia is great

Julia is great! She helped navigate the install and stayed on top of the required site readiness.

5 de agosto de 2025
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Resposta de Vivreau

Thank you for the great feedback! We're so glad to hear Julia was helpful throughout the installation and site readiness process. We’ll be sure to pass along your kind words to her.

Avaliado com 5 de um total de 5 estrelas

Good communication !

The communication with the Vivreau team was very good at each step of the projet. Sales, delivery, pre installation, installation. Thank you very much !

19 de junho de 2025
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Resposta de Vivreau

Thank you for the great review! We’re glad to hear our Customer Success Team kept you informed and supported throughout your project. We appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Game-Changer for Our Workplace

Vivreau is hands down the best water unit we’ve used. Hot, sparkling, and still water all from one stylish system—it looks great and works flawlessly. The quality, service, and uptime have been top-notch. Every business should have one.

2 de maio de 2025
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Resposta de Vivreau

Thank you so much for your fantastic review! We're thrilled to hear that Vivreau has made such a positive impact in your workplace. Cheers to keeping your team refreshed!

Avaliado com 5 de um total de 5 estrelas

Good customer service

The customer success team is very helpful and guided the team to install the units without an issue.

25 de março de 2025
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Resposta de Vivreau

Thanks, Gary! We’re thrilled to hear that the Whitecaps FC players and staff are enjoying the new dispensers at the training facility. Big thanks to you and your team for preparing the site so smoothly. Wishing you all the best for the rest of the season!

Avaliado com 1 de um total de 5 estrelas

I like the product

I like the product, but the service the get my unit fixed took a very long time to get parts that didn't work and a whole new unit needed to be ordered, so no water for a month...

26 de fevereiro de 2025
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Resposta de Vivreau

We’re glad you like the product, but we're truly sorry for the long service delay and the inconvenience of being without water for a month. That’s not the experience we aim to provide. We're working to improve our response times and parts availability.

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