VO Avaliações 

622
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent quality. I'm between sizes so went for the smaller of the two and it’s a great fit. The fabric is soft and comfortable, and it's a lovely colour. I love the fact that VO makes their clothes... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely quality clothing made by a small but dedicated team! Exactly what it says on the tin and stress-free shipping and ordering etc etc. I recommend to anyone who wants to rock some vegan iconograph... Ver mais

Avaliado com 5 de um total de 5 estrelas

UPDATE: VO Clothing got in touch. They hadn't seen some of the emails, I mentioned below. A genuine oversight, as when they did see them, they were very apologetic & immediately helped me put the si... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change a... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

622 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(622)

34 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Very disappointing customer care & shipping issues

My package got shipped to Thailand (I'm in Malta, EU) and is now over 2 months late.

I'm not sure who is to blame for the parcel going to the wrong country, but after 2 months of dealing with this I didn't get offered a refund, discount or any form of compensation. The only option they gave me was getting my package resent to me, which they were going to send me the wrong order because customer care looked up the wrong parcel/order number, (I had previously ordered from the Spark Company in March and that is what they weer going to send but I intervened). So I wasn't even going to get my correct order re-sent.

As I write this I still do not have my package. Clothes I ordered for summer will now arrive in winter.

5 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous product and service

Great service and order received with massive thanks as love love love them! Great quality materials super soft hoodie. Wash really well too and I don’t even need to iron the T. Will definitely be buying again!

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s a bloody good quality T-Shirt

It’s a bloody good quality T-Shirt but aside from that, the use of bio-ink, biodegradable plastic wrapping and recycled paper postal packaging won me over. Keep up the good work and I will be back for more!

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great fit!

Great fit!
I followed the size guide, and the t-shirts I got fits me perfectly :)
The prints look great, and I am very happy with my purchase.

3 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent personal service

This company has excellent personal service and high quality products. I really appreciate the great service they provide which I haven’t experienced from anyone else in a long time! I shall certainly be purchasing from them again..

15 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm happy with my t-shirts

I've bought two t-shirts: one as a gift for a neighbour and later on, one for myself. We were both pleased with our t-shirts. They are soft, wash well and keep their shape and are long enough.

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great designs, awful quality

Great designs, but the clothing quality is awful. Anything white is completely see-through. Material is super thin and feels like it could just fall apart.

8 de julho de 2024
Avaliação não solicitada
logotipo da VO

Resposta da VO

Hey Hannah!

Thank you so much for taking the time to leave such constructive feedback about the fabric material you weren't particularly pleased with... 🙈 We genuinely appreciate your comments as they help our young team understand what matters to our customers the most, and the team looks through any reviews we receive, and doesn't take any of the less glowing feedback lightly!

Ultimately we get a lot of really positive feedback about our garments, and especially their soft material... So this might simply be coming down to personal preference and taste. Yet we do keep any comments like this on a list to bear in mind for future product development - for example, even though a lot of our customers love a thinner, lightweight fabric, we'd totally look to add some heavier fabrics in the future for those that don't.

Our team is constantly looking to tweak and improve, so while we didn't totally impress you this time, we still hope we can find a solution for you here!

We wish you would have emailed customer support or come on to our Live Chat and let us know so that we can find a solution for you - so if the item is not worn or washed please reach out so that we can assist you in returning or exchanging it

Bests,

Katie

Avaliado com 5 de um total de 5 estrelas

I ordered several tshirts and was so…

I ordered several tshirts and was so happy with them. The quality is excellent and the fit is great.
So many designs to choose from and they don’t have to be vegan, but the fact that all their products are animal and planet friendly is the best. I will buy from them again, for sure.

10 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sweat shirts & tshirt

I’ve bought three items from VO & all are fab ! The sweatshirts are beautifully soft & cosy but not bulky. I’m a size 14 & bought large which was perfect for me it’s a relaxed fit without being huge! Quality is great & washes well . They are my go to for cooler evenings / days , & I’m sure will be buying more in the future for being in snuggly autumn/ winter ! The t shirt is equally fab , & fits well ! Highly recommend this company , value for money & many lovely designs to choose from !

9 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty sizing and poor customer service

I purchased two t-shirts of the same size. While one of the t-shirts corresponded to its size, the other was significantly larger, with a width equivalent to a t-shirt two sizes bigger. As a result, it was unwearable. I contacted the customer service team to address this, and they asked me to provide the measurements of the item, which I did. However, I was simply told that the sizing may vary. Despite the clear discrepancy in size, I was not offered any compensation or solution. The only option presented was to return or exchange the t-shirt, but since the shipping cost from my country exceeds the price I paid for the item, it was not worth the effort. I tried to leave feedback on their website, but submitting feedback was unsuccessful, and only positive reviews are visible on the site.

14 de setembro de 2024
Avaliação não solicitada
logotipo da VO

Resposta da VO

Hi Susanna,

Thanks for taking the time to share your experience and I am sorry to hear you were not happy with the size tee you ordered. Having looked into the order, I can see that we did indeed offer to exchange the item for you or for you to return it for a refund, also letting you know that if when we receive it and measure it there is a variance from the measurements on our website size chart we would even cover the return shipping costs for you. If the item has not been worn or washed yet - we will happily exchange or refund it for you - just email in to customer support or come on to Live Chat.

Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Bests,
Katie

Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company, took my money and won't deal with the fact that item never arrived. Appalling communication.

13 de setembro de 2024
Avaliação não solicitada
logotipo da VO

Resposta da VO

Hi Una,
I'm very sorry to hear that you weren’t happy with the shipping time for your order and that you had a bad experience! I wanted to look into this for you but did not find an order in your name. Can you please email our customer support or come on to Live Chat on our website so that we can look into this and resolve it for you if it has not been already

Best, Katie

Avaliado com 5 de um total de 5 estrelas

Ordering was easy beautiful product!

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change after tumble dryer heat). Very affordable and above all helping safe the planet?!?. Thanks 'VO TEAM' xxx

27 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a t shirt which I love…

I bought a t shirt which I love and wear all the time. It is not only beautiful but great quality too.
Any issues or queries customer support are really helpful. Just an all round great experience with good ethics.

8 de abril de 2024
Avaliação não solicitada

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