Vodafone Avaliações 47

Terrible customer service — do not recommend. The staff at Vodafone Qatar were unable to understand what I was asking, and many did not speak English well enough to help. I called to downgrade my plan and was told it was done, only to discover nearly a year later that it never was and I’ve been paying extra the whole time. I was passed between multiple agents and supervisors, each one worse than the last and none resolving the issue. After this experience I’m cancelling my service. Vodafone Qatar urgently needs to improve training, communication, and accountability so customers aren’t left paying for services they didn’t request. 😞

Worst customer service I've experienced in Qatar.
I've been a customer for a year and their only intention is to rip off their customers. I've been overcharged for months and had to visit their branches murkilpe times to fix it, but issues have not been resolved. Vodafone even blocked my number when I paid for what I supposed to be pay for. After facing unresolved issues for months, I wanted to move to a pre paid plan and pay a transfer fee, but even then Vodafone failed to transfer me to a pre paid plan and rolled over my post-paid plan.
I genuinely could not recommend enough to avoid this company enough

I was persuaded to change my landline and broadband deal and now the landline hasn't worked for 2 months and they won't give me a refund. And I cant go back to my old service.
Been a customer for 20years +
Rubbish

Contract needed renewal and locked out of My Vodaphone account on line. Visited the Chichester store to receive help. Thomas, one of the Assistants, did exactly that. He was professional and kind, and soon found me a new contract with discount and unlocked the App. 5*s given and well deserved.

Thieves, crooks and stupid rolled into one.

Just now again from collection they keep on calling your balance .
It is such demanding of collection.
Even from their legal department. Keep on sending message of travel ban.
How this could be.
Even your balance is just hundreds.
Hopefully the management will see this.
It’s harassing. And most demanding.

Dear Friends,
I would like to share my disappointing experience with Vodafone Qatar’s internet service.
Immediately after the installation of my new Vodafone internet connection, I began facing serious technical issues. I am unable to log in to several mobile applications and online services, despite everything working perfectly before the installation.
I spent three full days contacting Vodafone customer support to resolve this issue. Eventually, I was informed that the problem was due to my use of a third-party router/extender and was advised that purchasing Vodafone-branded equipment was the only solution. I find this response completely unacceptable.
Customers should not be forced to buy exclusive hardware when reliable and widely used third-party devices such as Netgear, TP-Link, and D-Link work seamlessly with other internet providers. My equipment was functioning without any issues prior to switching to Vodafone.
For comparison, I used Ooredoo internet services since 2017 and never faced such restrictions or inconvenience. This experience with Vodafone has been frustrating and disappointing.
I strongly urge Vodafone Qatar to conduct an urgent technical review and provide a fair, customer-friendly solution without pressuring customers into unnecessary additional purchases. I hope Vodafone takes this feedback seriously and responds professionally.

I had a great phone call with Montasar from the Tunisian customer service .He was very professional, helpful, and knew exactly how to handle the issue. He listened carefully, explained everything clearly, and resolved the matter quickly.

It’s really nice to speak with someone who truly cares and provides such excellent service. Thank you.

The worst experience and customer service.
They scam you for money if you register for any service, you can't downgrade a plan they make you pay triple of you need to but you can only upgrade your plan so they take money from you.
Agents are very incompetent in helping.
They'll just keep taking your money until you agree to pay extra to change your plan. Not recommended at all. No transparency in this as well.

Very bad Serivce,poor network, difficult to disconnection of home broadband. Lot of calls , not agreeing with our word . What they say we needs to accept

give 1 start since there is no option for 0. its been 10 days i recharged, service is not provided, hotline and branch visit end up useless. they took money and ignoring to respond when asking for the service wh8ich i paid for.

I would chose 0 rating if it exist.
I chose an unlimitted plan, and they took advantage of that by adding services and features I've never used and don't even know what they are.
Thieves, the least to say
They've been stealing from me for years, and I hope to find a way to sue them.

They can improve by stop lying to the customers. So I have been having problems with the WiFi extender for nearly a week and no one cares since I called them a couple of times and no one has stepped into my house to fix it.but at the end of the month they will want to get paid...most pathetic service you can't even speak to the supervisor 41469385 that's my WiFi number. I wouldn't recommend anyone to Vodafone ....veenesh is like the only technical team In the company. No one cares

I would choose 0 star if I could, they send their employees to knock on doors 5 times a day, I told them please stop coming but no responce, then I reported to the police and vodafoe employee said we are different groups, we don't have connection between us.
I haven't heard of a loser company like this.
So annoying and they deserve to be reported to the police for disturbing people

Worst service you ever can find. We ordered SIM card and they prepaid they gave us postpaid SIM when we found that we asked to give prepaid they refused and we have to wait 3 months to change it.

Oh no they're not. What a pile of shite. Been having trouble with Vodafone throttling my broadband speed for months won't admit it though. Now today 13.10.2025, the whole f ing lots gone down. Working from home, so had to go into the office, lost 2 hours pay. Can't wait to leave these losers.

Shutting down your home internet requires going through the seven circles of hell. Why can't this be done at a service center? You bring in the equipment after using it for more than 12 months, accept it, and close the account. But then the fun begins—they're supposed to call you. They call you, but they give you no useful information about closing the account. Then it turns out your account hasn't been closed, and for some reason you still have to pay automatically for 77 days. Customer support sends me to the store where I disconnected my internet connection, and so on, repeating the process. You drive around, call, and no one can explain anything. You're already without equipment and still paying for internet. The result is to wait again for a call to close the Internet.

One of the worst service .i was having ooredoo connection. As your staffs were keeps on coming to our doorsteps .after feeling pity towards them we moved on to vodafone..near by the bill dates the internet speed becomes very low not even allow to send a whatsapp message atleast .

Kindly do understand onething . Custo ers are not jokers or fools not to understand that vodafone are intentionally doing it to make bill on time.bill date will be on 1st of the month.internet speed will gradually reduce from day 28 of each month. We the customers will not run anywhere without paying your bill..ooredoo was far far better while comapring to your service.. dont think all are fools.

Since there’s no option for zero stars, I gave one star. One of the worst in terms of service, with poor app development and misleading customers through false advertising. I’ve been a Vodafone customer since 2015, but I will not recommend them anymore, it’s time to move on.

We used this company for home internet. The internet was satisfactory. The customer service was not. When I called in a few months ago about a speed issue the agent was telling me the account was not under my name and they could not help me. Went in store and they confirmed it was and they helped. Customer service center was useless.

Then I wanted to disconnect service on a certain date. They disconnected 5 days earlier. When I called I had different answers to my questions from each person I spoke to. They also told me they would have someone call me multiple times and I never received a call. They just lied and lied. No one knows what the policies are and they just read from scripts over and over. They could all be replaced by AI and it would be an improvement