Vogueen Avaliações 

Resposta da Vogueen

20 de jun. de 2025

Hi Natasha,

Thank you so much for taking the time to leave such a kind and thoughtful review!
We know how uncertain online shopping can feel sometimes, so hearing that we exceeded your expectations truly means a lot to us. 😊

We're thrilled you loved the soft yet sturdy feel of our silicone cases — and that it arrived quickly too! Your feedback reminds us why we do what we do, and we're already looking forward to helping you with your next purchase.

If you ever need anything or have questions, feel free to reach out anytime. You’re always welcome here at Vogueen. 💛

Warm wishes,
The Vogueen Team

Resposta da Vogueen

29 de mai. de 2025

Hi Kathryn,

We’re truly sorry and deeply concerned to read about your experience — this is absolutely not the standard we hold ourselves to.

Receiving an empty package sounds incredibly frustrating, and we want to make things right. While rare, such incidents can happen due to mishandling during transit or a packaging error, and we take them very seriously.

Please reach out to us immediately at shop@vogueen.com with your full name and order number. Our team is ready to investigate this thoroughly and either send a full replacement or issue a refund — whichever you prefer.

We understand your disappointment, and we’re here to resolve this quickly and respectfully. You are important to us, Kathryn, and we hope you’ll give us the chance to fix this.

Warm regards,
Vogueen Team

Resposta da Vogueen

29 de mai. de 2025

Hi there,

We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share it with us.

This definitely doesn’t reflect the service we aim to provide, and we completely understand how frustrating it must be to wait and not feel heard. We want to fix this for you as quickly as possible.

Please reach out to us directly at shop@vogueen.com with your order number, and we promise to personally investigate your case and ensure a proper solution — whether it's an immediate reshipment, tracking update, or refund if necessary.

You matter to us, and your trust is important. We’re here to make things right and hopefully turn this around for you 💛

Warm regards,
Vogueen Team

Resposta da Vogueen

29 de mai. de 2025

Hi Christian! 😊

Thank you so much for the awesome review! We’re so glad our case totally surprised you in the best way possible 🤩
It means the world to us that it’s stood out from the cheaper ones you’ve tried before – especially hearing that your phone survived two drops without a scratch! That grip power is no joke 💪

Thanks for trusting us — and for recommending us! If you ever need anything, we’re just a message away 💌

Warmest wishes,
Vogueen Team

Resposta da Vogueen

29 de mai. de 2025

Yo Leonard!
Reading this felt like a high five through the screen 🔥 We're seriously pumped that your case is surviving those construction site battles and still looking brand new 💪 That’s the kind of durability we love to deliver!

Thanks a ton for trusting us, and hey—if it’s holding up like a champ for you, we know we’re doing something right 🙌
Stay safe out there, legend!

– Vogueen Support Team

Resposta da Vogueen

29 de mai. de 2025

Hi Susan,

We’re truly sorry for the delay and the frustration this has caused. 💔
Waiting over 3 weeks is certainly not the experience we want for any of our customers. We understand your need to return the items and apologize if our previous responses didn’t reach you.

Please rest assured: if the items are unopened, we will absolutely process your return. We’ve just sent you a direct email with instructions and a prepaid return label so you won’t have to cover any shipping costs.

Regarding the phone numbers — we’ve been working on switching providers, and we truly regret the inconvenience caused by the line issues. You're always welcome to email us directly at shop@vogueen.com for the fastest help.

Thank you for your patience, Susan. We’re committed to making this right. 💫

– Vogueen Support Team

Resposta da Vogueen

29 de mai. de 2025

Hey Charlie! 🥰
We’re SO happy to hear our case gave you that 10/10 experience! The fact that you noticed the smooth texture and no-fingerprint finish? You’ve got a sharp eye 😎 And we’re blushing over the love for our packaging — we put a lot of heart into it 💌

Thanks a ton for sharing the love — you’re the reason we do what we do 💖
– Team Vogueen

Resposta da Vogueen

29 de mai. de 2025

Hi Rita,

We’re truly sorry for the frustrating experience you’ve had — that’s absolutely not the standard we strive for, and we deeply regret the confusion with your order and the delay in our response.

It sounds like you were accidentally sent the wrong item, and we completely understand how disappointing that must’ve been. We’ve been working hard to improve our customer support response times, and your feedback reminds us how important that is.

We’re relieved to hear your refund was processed and we hope you might consider giving us another chance in the future. You deserve better — and we’re here to prove it.

With sincere apologies,
– Team Vogueen

Resposta da Vogueen

29 de mai. de 2025

Hi Logan! 💖

We’re blushing over here 🥹 Thank you so much for the sweet words!

We're beyond happy that you loved the color and the texture — soft, smooth, but never slippery, just how we designed it 🙌 And tell your boyfriend he has excellent taste 😎💅

We can’t wait to have you back for another one — we’ve got your next fave ready 😉

With gratitude,
The Vogueen Team 💌

Resposta da Vogueen

27 de nov. de 2024

Hi Jess,

Thank you so much for your wonderful feedback! We’re thrilled to hear that the case exceeded your expectations, especially with its MagSafe compatibility. Knowing that your phone stays secure while charging and gets the extra protection you were looking for makes us so happy!

Your kind words about our commitment to quality mean the world to us. We’re glad you chose Vogueen and that we could deliver a product you love.

If you ever have any questions or need assistance, Jess, we’re here for you. Thanks for being part of the Vogueen family! 🌟

Warm regards,
Vogueen

Resposta da Vogueen

27 de nov. de 2024

Hi Chace,

Wow, thank you for the amazing review and all that excitement! 🎉 We’re so glad you noticed and loved the attention to detail we put into our design. Those raised edges are a small feature with a big impact, keeping your camera and screen safe from scratches—just the way we intended!

It’s awesome to hear that the case fully protects your phone while making you happy with its functionality. Your kind words motivate us to keep delivering top-quality products.

Thanks for choosing Vogueen, Chace! We’re thrilled to have you as part of the Vogueen family. If you ever need anything, we’ve got your back (and your phone’s)! 😄

Warm regards,
Vogueen

Resposta da Vogueen

27 de nov. de 2024

Hi Phoenix,

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you love the phone case and that it strikes the perfect balance between style and functionality for you. Knowing that the silicone case fits your iPhone perfectly and that the MagSafe feature works seamlessly truly makes our day!

We’re also glad to hear that the packaging met your expectations and that your order arrived in perfect condition. Taking care of our customers and ensuring they have a great experience is always our top priority.

Thank you for choosing Vogueen, Phoenix! We’re so excited to have you as a part of our community, and we can’t wait to serve you again soon. 🌟

Warm regards,
Vogueen

Resposta da Vogueen

27 de nov. de 2024

Hi Jill,

We’re truly sorry to hear about the mix-up with your order and the trouble you faced in trying to get assistance for a return. This is not the level of service we strive to provide, and we deeply regret any frustration this has caused.

Please rest assured that we’re here to make things right. Could you share your order details with us via email or through our direct message? We’ll prioritize resolving this issue and ensure that your return or exchange process is smooth and hassle-free.

Thank you for bringing this to our attention, Jill. We truly value your feedback as it helps us improve, and we’re committed to turning your experience around.

Warm regards,
Vogueen 🌟

Resposta da Vogueen

7 de nov. de 2024

Hola Salvador,

Lamentamos mucho que quieras darte de baja. Si hay algo en lo que podamos ayudarte o si tienes algún problema específico que podamos resolver, por favor háznoslo saber. Nuestro objetivo es siempre brindarte la mejor experiencia posible, y estaríamos encantados de poder atenderte y solucionar cualquier inquietud.

Si aún deseas proceder con la baja, no dudes en contactarnos directamente para asistirte con el proceso de la manera más rápida y sencilla posible.

Gracias por habernos dado la oportunidad de servirte. Esperamos poder verte de nuevo en el futuro.

Saludos cordiales,
Vogueen.

Resposta da Vogueen

7 de nov. de 2024

Hi Jermain,

Thank you so much for your thoughtful review! 😊 We’re beyond grateful to hear that you loved your case and had such a positive experience with our customer service. Quick, professional problem-solving and attentive care are what we strive for, so it’s heartwarming to know that we met your expectations.

We’re glad the shipping was speedy and that the packaging added a nice touch to your experience. Taking care of both our products and our amazing customers like you is at the heart of what we do!

If you ever need anything else or just want to share more feedback, we’re always here to help. Thanks again for your kind words and support!

Warmest regards,
Vogueen.

Resposta da Vogueen

7 de nov. de 2024

¡Hola Angel!

Muchísimas gracias por tu comentario tan alentador y sincero. 😊 Nos llena de alegría saber que superamos tus expectativas y que tu experiencia con nuestra tienda en línea fue positiva. Sabemos lo importante que es confiar en una marca, especialmente después de experiencias pasadas, así que tus palabras significan mucho para nosotros.

Nos enorgullece ofrecer productos de alta calidad y un servicio responsable que deje una sonrisa en cada cliente. Seguiremos esforzándonos por mantener nuestro compromiso y cosechar más éxitos junto a personas increíbles como tú.

Gracias por tu recomendación y por ser parte de nuestra comunidad. ¡Esperamos verte de nuevo pronto!

Con gratitud,
Vogueen.

Resposta da Vogueen

3 de nov. de 2024

Hi,

Thank you for sharing your experience with us. We're truly sorry to hear that the order didn’t meet your expectations. The extended shipping time and color inconsistency in the cases are certainly not the experience we aim to provide, and we apologize for any inconvenience this has caused.

We’re especially sorry to hear about the lack of response from our customer service team. We strive to be attentive to all inquiries, and your feedback helps us improve. As for the fit of the case, we understand how crucial it is to feel secure about the product's durability, especially for a device as important as your phone.

We’ll be looking into these issues right away, and we’d love the opportunity to make this right for you. Please feel free to reach out to us directly, and we’ll do our best to assist you.

Thank you for your honest feedback; it genuinely helps us grow and enhance our customer experience.

Best regards,
Vogueen.

Resposta da Vogueen

23 de out. de 2024

Hi Elena,

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you're enjoying your iPhone 16 silicone case and that it’s providing the protection and quality you were looking for. It’s great to know that the MagSafe feature is working perfectly with your charger and that the case has kept your phone safe from drops!

We truly appreciate your recommendation and your kind words. If you ever need anything else or have any questions, don’t hesitate to reach out. Thanks again for choosing us!

Best regards,
Vogueen.

Resposta da Vogueen

23 de out. de 2024

Hi Hazam,

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re enjoying the app and that it’s been smooth sailing for you. It’s great to know that you found it reliable and hassle-free. Your feedback motivates us to keep improving and delivering the best experience possible.

If you ever have any questions or need assistance in the future, feel free to reach out. Thanks again for choosing us!

Best regards,
Vogueen.

Resposta da Vogueen

23 de out. de 2024

Hi Jessica,

Thank you for your feedback, and we're sorry to hear that you're not completely satisfied with your iPhone 16 Pro Max case. We strive to ensure that all our products meet the highest quality standards, so we appreciate you bringing this to our attention.

Regarding the fit and button covers, we understand how frustrating this can be. We’ll pass your comments to our product development team to investigate and improve future designs. In the meantime, we’d love to offer you a replacement or assist you with a return if you prefer. Please reach out to our customer service team, and we’ll make sure to resolve this to your satisfaction.

We truly value your business and hope to make things right!

Best regards,
Vogueen.