Voltage Coffee Supply Avaliações 

603
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable, willing to share their knowledge promptly, if you ask. If you already know exactly what you need, their prices are great and selection perfect for our needs here to showcase great... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Voltage has been so accommodating, we originally order a machine that was not going to be able to ship for 2 months they called us and gave us some options to get our new expresso machine here this in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Item was easy to find via a general Google search so kudos for effective SEO. Item was clearly described and arrived exactly as I expected it. It is a fairly delicate piece of electrical gear partia... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Cafeteiras

Sobre Voltage Coffee Supply

Escrito pela empresa

WELCOME

Voltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.

Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.

WE ONLY SELL THE BEST

We’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.

EXPLORE OUR POPULAR COLLECTIONS:


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

603 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,0

Todas as avaliações

(603)

0 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

It was delayed 2 months

It was delayed 2 months, and I had to intitiate communication to get the ball rolling.

21 de maio de 2022
logotipo da Voltage Coffee Supply

Resposta da Voltage Coffee Supply

Joa — two months late is one thing; having to start every conversation yourself is another. I'm sorry it ended with you cancelling rather than us delivering. This was during the handover to new ownership in early 2022, when proactive follow-up was disrupted. There's a real support system behind our inbox now. Sorry our transition issues spilled over on you. — Ryan

Avaliado com 5 de um total de 5 estrelas

Voltage coffee supply is not only sale…

Voltage coffee supply is not only sale products but also takes care of customers. I have questions and they respond very quickly detailed answers.
They offer a great price in coffee market so I recommend highly.
Voltage coffee supply will cover from beginners to professionals of coffee.

20 de maio de 2022
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Resposta da Voltage Coffee Supply

Thank you for the kind words! :) Hope you're enjoying your Linea Mini!

Avaliado com 5 de um total de 5 estrelas

Best

Thanks guys love the scale really fast shipping no hassle easy transaction

19 de maio de 2022
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Resposta da Voltage Coffee Supply

Thank you Angelo!

Avaliado com 5 de um total de 5 estrelas

David was very helpful

David was very helpful. We met at the SCA show, he then took the time via email and phone to help me pick the right grinder.
The grinder is great.
The web site said the grinder was out of stock, however David checked for me and either the website was wrong or the grinder was due in like the very next day, so David changed the website inventory and I was able to order.

19 de maio de 2022
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Resposta da Voltage Coffee Supply

Thank you David!!!!

Avaliado com 1 de um total de 5 estrelas

It is so difficult to get a call back…

It is so difficult to get a call back from voltage coffee company. On average for me it usually took 2 days to get a follow up call after leaving 3 to 4 voicemails and email messages. They never provide direct on how the installation was going to happen. So you have a shipping crate sitting on your sales floor for several days waiting to see if any one is going to appear and complete the install. No one comes or calls back with a plan or explanation on who's going to install the machine. So I now have the shipping crate in the supply closet as a storage rack.

10 de maio de 2022
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Resposta da Voltage Coffee Supply

The crate sitting on your sales floor is the detail that stays with me. Behind the silence: the nearest certified Schaerer technician was two and a half hours away, and we were negotiating travel costs before we could schedule. It was booked within a week of your review and we covered the travel ourselves — but none of that helps if nobody tells you, and that was the real failure.

Voltage changed ownership in early 2022 and install coordination didn't transfer cleanly. Calls and emails now land in one tracked system instead of scattered voicemail. Sorry we left you guessing.

— Ryan

Avaliado com 5 de um total de 5 estrelas

Best price

Best price, excellent selection fast customer services and extremely fast shipping.

Will buy again !!!!

9 de maio de 2022
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Resposta da Voltage Coffee Supply

Thank you so much!

Avaliado com 4 de um total de 5 estrelas

Fast and Great product.

I ordered and it was declined, but it said it went through so I was confused about what happened. I ordered again, and was hoping I didn’t just buy something twice, but all went well and the shipping was fast. Maybe my visa has some issue….

9 de maio de 2022
logotipo da Voltage Coffee Supply

Resposta da Voltage Coffee Supply

Hi Richie,

Thank you for the feedback! Sounds like we've been working on this with you, but please let us know if we can be of any help!

Gigi
Customer Service

Avaliado com 3 de um total de 5 estrelas

This isn’t a great time to ask

This isn’t a great time to ask. I ordered a very expensive la maracozza machine. It took its time. And the wrong finishes were on it. Walnut, instead of Maple. It’s being investigated.

8 de maio de 2022
logotipo da Voltage Coffee Supply

Resposta da Voltage Coffee Supply

Martin — a machine at that price arriving in the wrong finish is a bad outcome, and "it's being investigated" is where we appear to have left it. We did raise it with La Marzocco directly at the time, but I can't find any record that we came back to you with an answer. That's the real failure.

Voltage came under new ownership in early 2022 and details like this fell through the transition. If that finish was never corrected, email service@voltagesupply.com and we'll make sure its resolved, albeit very late.

— Ryan

Avaliado com 2 de um total de 5 estrelas

Small business owner frustration

I am a small coffee shop owner and we have bought equipment from voltage on a number of times. I hate to give a bad review and rarely do but the last couple of purchases we've made the communication is just not there. Tried to buy a grinder that was on the quick ship, placed the order then was told they didn't have it (I was confirm they did and placed the order immediately - it was on my cart already! Have been trying to get someone to answer me about the status via phone message, email and website messaging and nothing. Purchased a grinder back in September which is giving us a very hard time and cannot get anyone to answer what I need to do to get the grinder situation fixed, either use the warranty o troubleshooting or whatever. Very frustrated and probably won't use them again after all this issues are over!

5 de maio de 2022
Avaliação não solicitada
logotipo da Voltage Coffee Supply

Resposta da Voltage Coffee Supply

You'd bought from us repeatedly and we still let the communication slip — that's the version of this I like least. Confirming a quick-ship grinder then telling you it wasn't available costs a working shop real money. Voltage changed ownership in early 2022 and stock accuracy took time to stabilize; availability on the site now reflects what our manufacturers actually quote. Please forgive us for the ways our transition pains caused you the same. If you'd give us another look I expect you'll have a much better experience.

— Ryan

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