VPZ - Newbury Avaliações 

4
•
O TrustScore é 4 de um total de 5

4,0

38 North Brook Street, Newbury, RG14 1DT Newbury, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was with a lovely girl called keyla she put me on to the stores newest device absolutely spot on, such an informative young lady

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The shop assistant was really friendly and approachable and helped me to pick out a variety of flavours that I would like. Keyla also put me on to the flavour of the week that was a really nice choice... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super helpful in finding a replacement juice after my usual was constantly out of stock. 10 stars 🌟 Kiela should get employee of the day!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was served by a lovely young lady I think her name was Keyla she was so insightful, helped me get set up on a device as I had no clue. Overall great service massive thumbs up

A empresa respondeu


Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Loja de Baterias
  3. Loja de vaporizadores

Escrito pela empresa

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Escrito pela empresa

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

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Informações de contato

  • 38 North Brook Street, Newbury, RG14 1DT, Newbury, Reino Unido

  • 01635 226637

4,0

Muito Bom

O TrustScore é 4 de um total de 5

4 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,0

Todas as avaliações

(4)

299 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I was with a lovely girl called keyla…

I was with a lovely girl called keyla she put me on to the stores newest device absolutely spot on, such an informative young lady

18 de agosto de 2026
Avaliação não solicitada
logotipo da VPZ - Newbury

Resposta da VPZ - Newbury

Piotr Gapski,

We are absolutely delighted to hear about your wonderful experience and that you found our newest device to be spot on. It's fantastic to know our team member provided such informative assistance!

VPZ

Avaliado com 5 de um total de 5 estrelas

The shop assistant was really friendly…

The shop assistant was really friendly and approachable and helped me to pick out a variety of flavours that I would like. Keyla also put me on to the flavour of the week that was a really nice choice.

16 de agosto de 2026
Avaliação não solicitada
logotipo da VPZ - Newbury

Resposta da VPZ - Newbury

Frank Greenwood,

We're so glad to hear our team was friendly and helped you discover some great new flavors, including our flavor of the week! We appreciate your kind words.

VPZ

Avaliado com 5 de um total de 5 estrelas

I was served by a lovely young lady I…

I was served by a lovely young lady I think her name was Keyla she was so insightful, helped me get set up on a device as I had no clue. Overall great service massive thumbs up

11 de agosto de 2026
Avaliação não solicitada
logotipo da VPZ - Newbury

Resposta da VPZ - Newbury

Jaydon Weston,

We're so happy to hear about your excellent experience with our team. It's wonderful to know that one of our colleagues was so helpful and insightful in assisting you. We pride ourselves on providing great service, and it's fantastic to receive such positive feedback!

VPZ

Avaliado com 5 de um total de 5 estrelas

Super helpful in finding a replacement…

Super helpful in finding a replacement juice after my usual was constantly out of stock. 10 stars 🌟 Kiela should get employee of the day!

10 de agosto de 2026
Avaliação não solicitada
logotipo da VPZ - Newbury

Resposta da VPZ - Newbury

zoe hopkins,

We're so happy to hear our team provided such helpful assistance! We appreciate your kind words and are glad we could find a great replacement for you.

VPZ

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