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VTM Vending Avaliações 

231
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.

Avaliado com 5 de um total de 5 estrelas

Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.

Detalhes da empresa

  1. Fornecedor de máquinas automáticas
  2. também em
  3. Fornecedor de software
  4. Loja de Artigos Colecionáveis
  5. Loja de cartões colecionáveis
  6. Máquina de Venda de Eletrônicos
  7. Máquina de Venda de Produtos de Beleza

Escrito pela empresa

VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.

Why operators choose VTM

Escrito pela empresa

U.S.-based support
Onboarding, training, live tech support and a full video tutorial library.
Every machine, one dashboard
Track sales, get restock alerts and update products remotely, on web or mobile.
Cashless-ready out of the box
A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.

Our warranty promise

1-Year Limited Warranty

VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).

Informações de contato

Smart vending machines, ready to run

Pokemon, vape and smart cooler machines with U.S. based support

4,8

Excelente

O TrustScore é 5 de um total de 5

231 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(231)

150 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Jarret at VapeTm along with John from…

Jarret at VapeTm along with John from the support team both have been a tremendous help. They have addressed every question and concern I’ve sent them quickly and professionally. Highly recommend!

20 de julho de 2026
Avaliação não solicitada
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Resposta da VTM Vending

Thank you so much for taking the time to share this. We're really glad Jarett and John were able to help you out so quickly and professionally. We'll be sure to pass along your kind words to both of them. Thanks again for choosing VapeTM, and we look forward to working with you more in the future.

Avaliado com 5 de um total de 5 estrelas

However much you are paying Jacob…

However much you are paying Jacob Hagman, it needs to be doubled. This guy is the god damn backbone of this company from where i sit. NEVER had a better experience with someone. I wouldn't go anywhere else because of this guy. Bonus time should be a good time for Jake.

14 de julho de 2026
Avaliação não solicitada
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Resposta da VTM Vending

Gabriel, thank you for this incredible review. Jacob works so hard for every single customer, and it is amazing to hear that his effort has made such a difference for you. We are lucky to have him on our team, and we will absolutely make sure he sees this. Comments like yours are exactly why we do what we do. Thanks again for being part of the VapeTM family.

Avaliado com 5 de um total de 5 estrelas

After months of research and using the…

After months of research and using the website of VapeTm, found that they provide the best machines in the market and exceptional support for both operations and launching your biz. Placed first machine this month and will be purchasing two additional machines within the next month. Highly recommend VapeTM.

19 de junho de 2026
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Resposta da VTM Vending

Donald, thank you for sharing this. We know how much research goes into a decision like this, so it means a lot that you chose VapeTM after everything you looked into. We're thrilled to hear your first machine is up and running, and even happier that you're already planning to add two more. We can't wait to keep working with you as you grow.

Avaliado com 5 de um total de 5 estrelas

Its an easy to use system

Its an easy to use system. The company works well and gives assistance when needed

17 de junho de 2026
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Resposta da VTM Vending

Gary, thank you for the kind words. We're glad the system has been easy to use day to day, since that's exactly what we aim for. It's also great to hear our team has been there whenever you needed a hand. We really appreciate customers like you who take the time to share feedback. Thanks again.

Avaliado com 5 de um total de 5 estrelas

VapeTM is great to work with!

VapeTM is great to work with. They always underpromise and over deliver. Dakota has been the best to work with and is responsive within minutes. They really place an emphasis on customer service.

10 de julho de 2026
Avaliação não solicitada
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Resposta da VTM Vending

Dan, thank you so much for this review. Dakota takes a lot of pride in responding quickly and making sure customers feel taken care of, so it's great to hear that came through for you. We really appreciate you taking the time to share your experience. Thanks again for trusting VapeTM, and we look forward to continuing to support you.

Avaliado com 5 de um total de 5 estrelas

I just purchased my first machine

I just purchased my first machine! Thank you Jacob! He helped me tremendously. The staff at VapeTM is the best part about this company! Thanks again! 5 STARS!

7 de julho de 2026
Avaliação não solicitada
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Resposta da VTM Vending

Congratulations on your first machine! Thank you for sharing how much Jacob helped you along the way. He genuinely enjoys working with new operators, and it shows in the effort he puts in. Welcome to the VapeTM family, and we're looking forward to supporting you as your business grows.

Avaliado com 5 de um total de 5 estrelas

Machines are good and built nicely

Machines are good and built nicely, only thing I wish was price was less if it were 2,000$ I’d probably buy 5 at a time but super expensive but worth it in long run if you place correctly

8 de julho de 2026
Avaliação não solicitada
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Resposta da VTM Vending

Nadeem, thank you for the honest feedback. We're glad to hear the machines have held up well and that the build quality stands out to you. We hear you on pricing, and it's something we're always evaluating as we look for ways to make it easier for operators to scale. It sounds like you already have a good sense of how to place these machines for the best return, which is great to hear.

Avaliado com 5 de um total de 5 estrelas

My experience dealing with Vape TM has…

My experience dealing with Vape TM has been nothing but great. Corey goes out of his way to answer any questions I have and has been a pleasure to do business with and talk too.

Thank You Corey👍🏼

16 de junho de 2026
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Resposta da VTM Vending

James, thank you for taking the time to leave this review. Corey genuinely enjoys working with his customers, and we're glad that came through in your experience with him. We'll make sure Corey sees your kind words. Thanks again for choosing VapeTM, and we look forward to doing more business together.

Avaliado com 5 de um total de 5 estrelas

Buisness Communication

Throughout my companies partnership with VTM Dakota has made sure to check in as well as update me on new developments with the company . In a world of autonomous sells it’s very rare to have such great communication .

7 de julho de 2026
Avaliação não solicitada
logotipo da VTM Vending

Resposta da VTM Vending

Thank you for sharing this, we really appreciate it. Clear and consistent communication is something we try hard to deliver, especially as our company continues to grow. It's great to hear that Dakota has kept you updated and made sure you never felt left in the dark. Thanks again for the kind words, and we look forward to continuing this partnership.

Avaliado com 5 de um total de 5 estrelas

Highly recommended company

Highly recommended company. Started a new Pokémon vending business and worked with Dakota through the process. He personally took the time to get my first machine ordered and helped me along the way and answered any questions I had.

26 de maio de 2026
Avaliação não solicitada
logotipo da VTM Vending

Resposta da VTM Vending

Daniel, congratulations on starting your new Pokemon vending business, that's exciting news. Thank you for the recommendation and for sharing how Dakota helped you get your first machine ordered. He takes a lot of pride in walking new operators through every step, so it's great to hear that made a difference for you. We look forward to seeing your business grow.

Avaliado com 5 de um total de 5 estrelas

My experience with VapeTM has been…

My experience with VapeTM has been outstanding. This is my first vending machine & I plan on getting many more. Highly recommended & very professional.

15 de junho de 2026
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Resposta da VTM Vending

Winston, thank you for the five stars and for sharing your experience with us. Congratulations on your first vending machine, that's a big step and we're honored you chose VapeTM for it. We're glad the process has been outstanding so far and that you're already thinking about adding more machines. Thanks again, and we look forward to growing this partnership with you.

Avaliado com 5 de um total de 5 estrelas

I went with this company because I have…

I went with this company because I have received and I believe they will always help me along my vending machine career, Jacob was amazing and very helpful!

30 de junho de 2026
Avaliação não solicitada
logotipo da VTM Vending

Resposta da VTM Vending

Brian, thank you for sharing this. It sounds like Jacob made a real difference in your decision to go with VapeTM, and we're so glad to hear that. He always tries to make sure customers feel confident and supported, not just during the sale but throughout their whole vending career. Thanks again, and we look forward to being part of your success.

Avaliado com 5 de um total de 5 estrelas

👍 great experience

👍 great experience

11 de junho de 2026
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Resposta da VTM Vending

Ronald, thank you for taking the time to leave this review. We're really glad to hear your experience with VapeTM has been a great one. We appreciate you choosing us and would love to hear more about how things are going as your business grows. Thanks again for the kind words.

Avaliado com 1 de um total de 5 estrelas

Minimum effort poor workmanship

My machine showed up a little beat up and missing id scanner.They said they would ship the id scanner 2 day air. I never did receive it. I contacted them multiple times but got no reply. Finally I just demanded a refund. When I opened the machine it looked like a ten yr old put it together. Loose nuts on antennas missing nuts for card reader, I would call it shotty workmanship. Not even a basic direction book on how the machine works. I just thot for $4000 it would be put together right and I would get some customer service. I won't buy from them again. Their lackluster efforts made it so I couldn't deploy that machine for the 4th of July weekend and probl'y made me lose at least 3000 in sales for the weekend. Buzzbot can suck it

2 de junho de 2026
Avaliação não solicitada
logotipo da VTM Vending

Resposta da VTM Vending

Hi “A Homey”, it sounds like you have had a frustrating experience. We are not able to identify any orders that may be yours and you seem to also indicate potentially purchasing from another company in your post, not VapeTM.

Please give us a call at 1-888-373-8158 and we will attempt to assist you with your issues.

If this post was intended for an alternate company, we request you direct your review to them and remove from our page.

Avaliado com 5 de um total de 5 estrelas

I’ve had a great experience with Vape…

I’ve had a great experience with Vape TM. The setup process was straightforward, and their team was extremely helpful whenever I had questions. Customer support has been responsive and willing to walk me through any issues, which made getting started much easier.

The machines look professional, are easy to manage, and the monitoring tools make it simple to keep track of inventory and sales. Overall, Vape TM has been a solid investment for my business, and I appreciate the support they’ve provided along the way. I would definitely recommend them to anyone looking to get into the vape vending industry.

28 de maio de 2026
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Resposta da VTM Vending

Dustin, thank you so much for this thoughtful review. We're glad to hear the setup process was straightforward and that our team was there to help whenever you had questions. It's great that the monitoring tools have made it easier to track inventory and sales, since that kind of visibility really matters for operators. Thanks again for recommending us, we really appreciate it.

Avaliado com 2 de um total de 5 estrelas

The hassle of setting up devices the…

The hassle of setting up devices the software you need a physical iPad. Can’t do remotely(phone) adding items onto the machine. Let’s see what else oh the card reader machine, you have to go through another whole hassle with that and all their requirements and that’s takes forever (2 weeks).

27 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Shout out to our sales rep, Jacob!

Our sales rep, Jacob, is soooo helpful!!! Great to work with!!!

22 de maio de 2026
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Resposta da VTM Vending

Josh and Dana, thank you both for this wonderful shoutout. Jacob works incredibly hard to make sure every customer feels supported, and we're so glad that came through for you. We'll be sure to let him know how much you appreciated his help. Thanks again for choosing VapeTM, and we look forward to working with you both again.

Avaliado com 5 de um total de 5 estrelas

Five-Star Experience Before Even Going Live

I couldn’t be happier with my experience with VapeTM so far. From the moment I placed my order, their customer service has been absolutely phenomenal.

The machine itself was incredibly easy to set up, and VapeTM has created detailed how-to videos that answer virtually every question you could have. On the rare occasion I couldn’t find the answer I was looking for, their team responded quickly and provided clear, helpful guidance.

A special shoutout to Jarrett, who has been outstanding throughout the entire process. He has been responsive, knowledgeable, and genuinely invested in making sure everything went smoothly. It’s refreshing to work with a company that values customer support as much as VapeTM does.

While I haven’t started processing transactions yet, we’re installing the machine tomorrow, I am extremely impressed with the quality of the machine, the setup process, and the level of support I’ve received. Based on my experience so far, I would highly recommend VapeTM to anyone considering entering the vending business or expanding their current operation.

Excellent customer service, fast communication, great training resources, and a company that truly stands behind its customers.

14 de junho de 2026
Avaliação não solicitada

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