I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver mais
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I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver mais
A empresa respondeu
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Ver mais
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This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Escrito pela empresa
1-Year Limited Warranty
5370 Naiman Parkway, Suite L, 44139, Solon, Estados Unidos
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Jarret at VapeTm along with John from the support team both have been a tremendous help. They have addressed every question and concern I’ve sent them quickly and professionally. Highly recommend!

Resposta da VTM Vending
However much you are paying Jacob Hagman, it needs to be doubled. This guy is the god damn backbone of this company from where i sit. NEVER had a better experience with someone. I wouldn't go anywhere else because of this guy. Bonus time should be a good time for Jake.

Resposta da VTM Vending
After months of research and using the website of VapeTm, found that they provide the best machines in the market and exceptional support for both operations and launching your biz. Placed first machine this month and will be purchasing two additional machines within the next month. Highly recommend VapeTM.

Resposta da VTM Vending
Its an easy to use system. The company works well and gives assistance when needed

Resposta da VTM Vending
VapeTM is great to work with. They always underpromise and over deliver. Dakota has been the best to work with and is responsive within minutes. They really place an emphasis on customer service.

Resposta da VTM Vending
I just purchased my first machine! Thank you Jacob! He helped me tremendously. The staff at VapeTM is the best part about this company! Thanks again! 5 STARS!

Resposta da VTM Vending
Machines are good and built nicely, only thing I wish was price was less if it were 2,000$ I’d probably buy 5 at a time but super expensive but worth it in long run if you place correctly

Resposta da VTM Vending
My experience dealing with Vape TM has been nothing but great. Corey goes out of his way to answer any questions I have and has been a pleasure to do business with and talk too.
Thank You Corey👍🏼

Resposta da VTM Vending
Throughout my companies partnership with VTM Dakota has made sure to check in as well as update me on new developments with the company . In a world of autonomous sells it’s very rare to have such great communication .

Resposta da VTM Vending
Highly recommended company. Started a new Pokémon vending business and worked with Dakota through the process. He personally took the time to get my first machine ordered and helped me along the way and answered any questions I had.

Resposta da VTM Vending
My experience with VapeTM has been outstanding. This is my first vending machine & I plan on getting many more. Highly recommended & very professional.

Resposta da VTM Vending
I went with this company because I have received and I believe they will always help me along my vending machine career, Jacob was amazing and very helpful!

Resposta da VTM Vending
My machine showed up a little beat up and missing id scanner.They said they would ship the id scanner 2 day air. I never did receive it. I contacted them multiple times but got no reply. Finally I just demanded a refund. When I opened the machine it looked like a ten yr old put it together. Loose nuts on antennas missing nuts for card reader, I would call it shotty workmanship. Not even a basic direction book on how the machine works. I just thot for $4000 it would be put together right and I would get some customer service. I won't buy from them again. Their lackluster efforts made it so I couldn't deploy that machine for the 4th of July weekend and probl'y made me lose at least 3000 in sales for the weekend. Buzzbot can suck it

Resposta da VTM Vending
I’ve had a great experience with Vape TM. The setup process was straightforward, and their team was extremely helpful whenever I had questions. Customer support has been responsive and willing to walk me through any issues, which made getting started much easier.
The machines look professional, are easy to manage, and the monitoring tools make it simple to keep track of inventory and sales. Overall, Vape TM has been a solid investment for my business, and I appreciate the support they’ve provided along the way. I would definitely recommend them to anyone looking to get into the vape vending industry.

Resposta da VTM Vending
The hassle of setting up devices the software you need a physical iPad. Can’t do remotely(phone) adding items onto the machine. Let’s see what else oh the card reader machine, you have to go through another whole hassle with that and all their requirements and that’s takes forever (2 weeks).
Amazing customer service, fast response time and excellent software and hardware
Late delivery that we paid $300 for because they wouldn’t let us pick it up. And they over charged us in my opinion.
Our sales rep, Jacob, is soooo helpful!!! Great to work with!!!

Resposta da VTM Vending
I couldn’t be happier with my experience with VapeTM so far. From the moment I placed my order, their customer service has been absolutely phenomenal.
The machine itself was incredibly easy to set up, and VapeTM has created detailed how-to videos that answer virtually every question you could have. On the rare occasion I couldn’t find the answer I was looking for, their team responded quickly and provided clear, helpful guidance.
A special shoutout to Jarrett, who has been outstanding throughout the entire process. He has been responsive, knowledgeable, and genuinely invested in making sure everything went smoothly. It’s refreshing to work with a company that values customer support as much as VapeTM does.
While I haven’t started processing transactions yet, we’re installing the machine tomorrow, I am extremely impressed with the quality of the machine, the setup process, and the level of support I’ve received. Based on my experience so far, I would highly recommend VapeTM to anyone considering entering the vending business or expanding their current operation.
Excellent customer service, fast communication, great training resources, and a company that truly stands behind its customers.
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