I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver mais
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I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... Ver mais
A empresa respondeu
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
Great customer support, been an operator with them for over a year and they always get it taken care of. Definitely wanna highlight Chris and Darshak in tech support for always going above and beyond... Ver mais
A empresa respondeu
This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Escrito pela empresa
1-Year Limited Warranty
5370 Naiman Parkway, Suite L, 44139, Solon, Estados Unidos
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Dakota was able to answer all my questions, and on top of that he gave me some personal tips! The team behind VapeTm is not only knowledgeable but experienced in the field as well. I’ll continue doing business with them.
We’ve loved our experience with everyone we’ve encountered. We mainly work with Ben and can’t speak more highly of him. He’s been so helpful since day one. Had an issue with warranty and was taken care of with no hiccups. We are very happy with this company and purchasing more machines!
The team is so helpful in starting up the machines. They give you step by step instructions that anyone can follow. Very thankful for you all. Will be buying more machines soon!
Extremely helpful and communicative. They ensured I had everything I needed in a timely fashion. They even worked to resolve an issue with the card reader with the card reader company all on my behalf.
From the moment of installation to my first sale and even through filing my taxes, this Jacob Hagman has been a constant source of support. No matter the question—technical, financial, or operational—he always has an answer, and he delivers it promptly, no matter the hour. His guidance is something you don't see everyday and he always leads me in the right direction. Truly exceptional service!
Seamless process from start to finish and wayyyyyyy above and beyond even following after the completion of purchase and delivery!
No other way to go!
I’ve been working with Jordan and his team for about a year, and the service has been nothing short of A1. Jordan truly goes above and beyond for his customers. Throughout our time in business together, the VapeTm team has been incredibly helpful in addressing all my questions and concerns, especially as I navigate the world of vending. Their dedication, knowledge and customer support are the core factors that make this whole experience worthwhile

Resposta da VTM Vending
Literal best in the game. Round the clock help. Tech team is amazing. Hours are super great. This is a weekend business so being able to solve issues on a Saturday at 8pm is dope.
Don’t get a vape vending machine anywhere else. Trust me. I’ve got enough machines now to know who to go to and it’s vapetm

Resposta da VTM Vending
I’ve had a great experience with the support team at Vapetm. They also provide a lot of resources for finding answers to questions you might have. They are constantly looking for ways to improve. Solid experience overall!

Resposta da VTM Vending
Great machines, easy to set up and doesn’t have any issues I can across. The app is also extremely easy and fast to learn. I love how the machines look. Very much worth your money.

Resposta da VTM Vending
Truly the best customer service I’ve experienced. Jacob is fantastic. The whole experience working with them was super easy and a pleasure. Highly recommend to anyone looking to get started in vending machines.

Resposta da VTM Vending
The communication with VapeTM was excellent. Any questions we had, were answered immediately from several members of their talented team! We were very pleased with their service and the equipment we purchased. They made doing business easy!
Ive been using Vape TM for over a few months! Nothing but great things to say about them. Customer service is always very helpful and guide you through everything you may need or have concerns about. I have now ordered my third machine! Great company and looking forward for more in the future.
Great and responsive customer service. Machines have been top notch and the inhouse software is user friendly.
Bought multiple machines from vapetm and they took care of me. Excellent customer service and very knowledgeable people about the industry. Check them out.

Resposta da VTM Vending
We’ve been using VapeTM’s vending machines for a few months now, and the experience has been nothing short of incredible. The machines are sleek, reliable, and user-friendly—perfect for high-traffic areas and customers looking for a quick, seamless purchase. Setup was straightforward, and the build quality is clearly top-notch.
But what really sets VapeTM apart is their customer support. Their team is responsive, knowledgeable, and genuinely invested in our success. Anytime we had a question or needed help, they were there with fast, effective solutions.
If you're considering automated retail for vape products, look no further. VapeTM delivers on every level. Highly recommended!

Resposta da VTM Vending
Fun and Exciting has been my experience with VapeTM! Jordan and his team have been VERY helpful in every step of the process getting my machine! The care about your success which makes me feel happy about partnering with them.

Resposta da VTM Vending

Resposta da VTM Vending
VapeTM has been a great help to our vending company Global Vending LLC out in AZ. We have purchased all of our Wireless kits through them and we couldn't be any happier with the performance and service they offer. Highly recommend VapeTM for all of your vending needs.

Resposta da VTM Vending
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