Vue Avaliações 

This is for the Oxford Cinema at the Kassam Stadium Complex

Awful Manager

Film Cancelled with no notice!

We arrived here for our 2030 booking of Terminator 2 to find out that it had been cancelled and the so called manager had known since 7pm and didn't bother to inform us I'm any way at all and quite frankly didn't seem to care at all that we had wasted time and money coming here!

Hes a disgrace should be sacked.

Never Vue Ever Again.

Can’t book! I’ve been trying for days to book for THIS Friday (which is in 2 days’ time). I’ve been on the website, used the chat function twice and called in. They all keep telling me to check the next day. No one knows what’s going on. Now I have to magic up new plans for my child and his friends on Friday. What an absolute pain - and so disappointing for the kids. I’m not surprised Vue has 1.5 stars, the customer service is truly awful. As a huge cinema fan this is so so devastating. Do better for the industry (and yourselves) please!

Sanjida wonderful service by this lovely young lady. Thank you for your help and great customer service.

Recently went to Vue in Romford...we go quite regularly...we went to see The Oddessy...fantastic film...my only complaint is that the volume was way too loud..i even covered my ears and it was still blaring so loud..but after sitting there for 3 hours...my ears were ringing when i left..so as a suggestion...it may be a good idea to do sound checks before the showing..maybe lower the volume a bit?

£48 for two Spider-Man cups filled with coke and two bags of sweets!! Daylight robbery is the show @ VUE Portsmouth.

Three weeks and still no explanation

Absolutely terrible experience with Vue Bedford — and even worse customer service afterwards.

Three weeks ago, my family had an extremely upsetting experience during a Spider-Man screening. People sitting behind us were throwing sweets and other objects across the auditorium, hitting me, my 10-year-old son and another customer. One bag of chocolates was thrown with enough force to actually break the metal headband the man next to my husband was wearing.

And what did Vue do?

Instead of dealing with the people throwing things, we were treated as though we were the problem. A man sitting behind us, who told us he worked for Vue, confronted us, got extremely close to our faces and threatened to have us removed because we were supposedly making too much noise. Staff were then called, and rather than investigating what had actually happened, we were warned about our behaviour.

My 10-year-old son was so upset that he wanted to leave.

I made a formal complaint and specifically asked Vue to review the CCTV and staff reports. Three weeks later, I am still waiting for an explanation.

This is what £££ in cinema tickets gets you at Vue Bedford: people throwing objects at your family, your child getting upset, and then being treated as the offenders when you complain about it.

So we’ve made our decision.

For the price of Vue tickets, we can now buy premieres and watch them at home — without someone throwing sweets at us, without being intimidated, and without being blamed for making noise when we’re simply reacting to being attacked with flying confectionery.

What should have been a special family cinema experience turned into one of the worst customer experiences we’ve had.

Three weeks to investigate something this straightforward is frankly unacceptable.

Vue Bedford: you didn’t just ruin one film night. You have lost our family as customers.

The food was really nice 👍 we got the tango slush a large popcorn .we also bought an amazing Digital Circus 🎪 popcorn bucket for £4.99 worth it for a metal bucket 🪣 4stars

Basildon cinema - paid for luxury recliner seats however it was broken. Staff advised to contact customer services online who were extremely unhelpful and only offered to provided feedback to their crew. No refund for the price difference to a normal chair offered considering this chair was broken and didn’t recline. Awful customer service when they have your money

kai og jakob er klar til at tage imod jer når i går på maccen bagefter en god biograf oplevelse
og det er self på fisketorvet

Super fin biograf, som jeg har besøgt utallige gange gennem årene, og normalt har jeg altid været rigtig tilfreds. Men denne gang var oplevelsen desværre en helt anden.

Vi var tre personer afsted, og vi syntes alle, at der var alt for varmt i salen. Derudover var der flere andre gæster, som også gav udtryk for, at temperaturen var ubehagelig. Jeg har været i denne biograf utallige gange, og jeg har aldrig oplevet, at der var så varmt som denne dag. Derfor er jeg ret sikker på, at der må have været et eller andet galt den pågældende dag.

Jeg kontaktede efterfølgende biografen for at gøre dem opmærksom på problemet. Svaret var blot, at de havde tjekket temperaturen på den pågældende dag, og at den lå inden for deres rammer.

Det svar anerkender egentlig ikke den oplevelse, vi som gæster havde. Det virker mere som et generisk svar, der bare skal afslutte henvendelsen og komme videre. Når tre personer i samme selskab samt flere andre gæster oplever, at der er ubehageligt varmt, synes jeg, man burde være lidt mere nysgerrig på, om der faktisk har været et problem med ventilation eller temperatur den dag.

Virkelig ærgerligt, for jeg har ellers altid haft gode oplevelser her. Men jeg havde forventet, at min feedback blev taget lidt mere seriøst end et standardiseret “tak for din mail – temperaturen var inden for vores rammer”.

Purchased £50 gift card almost a month ago. Gift card has not arrived. Impossible to get through to customer service have tried every means to contact them. Phones never answered, chat box unhelpful, emails not answered.

Allerede inden filmen starter, mødes man af et af de mest ulogiske foyerområder, jeg har oplevet i en biograf. Området med popcorn, slik og snacks er placeret midt i det hele, og køerne bliver så lange, at de blokerer gangarealerne. Det gør det unødigt besværligt bare at komme frem til biografsalene.

Når man endelig har købt sine varer, får man udleveret et sodavandsbæger, og skal gå et andet sted hen for at fylde det. Her er der ingen sugerør, så det skulle man have haft ved kassen i butikken, hvilket alle selvfølgelig har glemt, da ingen ansatte gør opmærksom på det. Resultatet er, at man skal tilbage gennem menneskemængder og køer for at hente et sugerør. Det er et absurd dårligt design af kundeoplevelsen.

Selve biografsalen var heller ikke imponerende. Lokalerne fremstår slidte, beskidte og generelt nedslidte. Sæderne er ukomfortable, og der er kun kopholdere ved nogle af pladserne. Jeg endte med at skulle holde en 1-liters sodavand i hånden i alle de 3 timer filmen varede. Eller man kunne tage risikoen og stille den sparsomme plads der er på gulvet, og risikere selv at vælte den, eller at andre der går forbi gør det.

Derudover består mange af pladserne af delte sofaer, hvor man sidder meget tæt på fremmede mennesker. Det føles unødigt grænseoverskridende og slet ikke som en komfortabel biografoplevelse.

Der virker heller ikke til at være tilstrækkelig ventilation eller aircondition i salen. Der blev hurtigt varmt, tungt og lummert, hvilket gjorde oplevelsen endnu dårligere.

Og så er der priserne. Billetter, popcorn, slik og drikkevarer er efter min mening så dyre, at det grænser til det urimelige.

Alt i alt var det en skuffende oplevelse fra start til slut. Selv IMAX-formatet kan ikke opveje de mange problemer. Jeg kan ikke anbefale Vue Biograf på Fisketorvet og vil personligt vælge en anden biograf næste gang.

Well the reviews speak for themselves dont they?
Horrible customer service when something is wrong. No integrity.
Rubbish sound quality overpriced food and sweets.
Go to odeon instead

Worst VUE experience ever in Purley way location. Overpriced... but the Worst was the management. Starting with a staff member being rude for no reason... paid for a drink, they run out middle pouring, and because movie was starting I told them, I would come back at certain point to have the rest ( I already knew it wouldn't be the same quantity). End of the story: paid in full and never had what I supposed to. When I asked the manger, the manager, he refused. Only one guy (indian) of the staff was very helpful and kind. Wish he gets a promotion.

My daughter aged 12 last her purse in the cinema. She was sat in the far corner of the screen at the back (pre booked seats). She was not allowed by staff to go back in to the screen to get her purse. This meant she was unable to pay for the bus home. When I tried to call Vue after finally getting past the AI system the woman I spoken to told me that there was no phone line directly to the cinema at all! Not only that but there was no manager to speak to at the call centre, her exact words were "our managers don't take phone calls". I asked repeatedly but was told the same thing I am discussed that this is the case for such a major company and would hope that I have been lied to on both accounts as the alternative I belive would be completely ridiculous. My advice, stay home and buy the film on Sky or Amazon!

I like the ease of booking and the seats are comfortable.
However I do think all noisy packaging should be banned.
I'm sick of sitting around people who spend time the whole film rustling packets.

Simpelthen en så uhumskt og beskidt biograf. Der er pletter og snavs på alle møbler og gulvtæpper, og generelt skriger hele biografen af manglende rengøring og hygiejne. Derudover var der meget fugtigt i deres kælder, hvor der også er biografsale. Vi kommer bestemt ikke tilbage.

One of the worst cinemas I've ever been to. And the screen was so dark I had to squint throughout the entire movie. Desperately needs updating.

Beware buying VUE cinema vouchers online using the official vue website we ordered a voucher for a family members birthday and it never dispatched we contacted VUE on several occassions and where completely ignored, stay clear of the scam company you would think with them being such a big brand they would be safe and reliable but they are theives

Kicked out of the movie of which I had paid over £30 for because the group sat beside us was talking and others in the cinema said it was our entire row