Vuestay Avaliações 

VueStay acquired my Vacasa reservation. Not one single thing has gone well with the transition. Multiple phone #s, different listing photos on various sites, conflicting answers to questions about property, agents who seem to have no experience or training, one particularly rude agent who could not handle a basic question about whether my insurance carried over. Worst rental experience ever - and I am a frequent renter on multiple platforms. I would never use this company again as a guest or property owner.

Would Rate 0 Stars if possible.

I reserved a Vacasa Rental earlier this year for Ocean City, MD for $3,000. 2-3 months prior to our stay I received the email that Vacasa had been purchase by VueStay. The switch was fine as I was still able to pay the remaining balance (even though their system never updated showing it was paid) but the problems did not truly begin until I arrived.

Upon arrival the code to enter the unit did not work, we called the number and were greeted by a customer service agency in another country who let us know a local team member would contact us. Within 15 minutes a local team member did contact us and provided us with a second code to the second lock box that was supposed to contain the physical key. The box was empty. Within a half an hour a team member arrived and reset the key code so we could enter. All team members who arrived during our stay were in regular clothing and seemed to allude to what other reviewers are saying that they may just be independent contractors not actual company employees. The company and the team member were not at all concerned about the physical key being missing even though that physical key could bypass the keycode and whoever has it was able to enter our unit at anytime.

Upon entering the unit you could tell it was well used, the photos we were provided were from Vacasa and obviously dated as the carpet was quite dirty and stained, there was sand on the floor, the dishwasher was broken with a post-it note attached saying "will be fixed ASAP", 3 ceiling lights in the house did not work and every TV Remote was missing.

The bathrooms were the only thing that seemed to be actually cleaned, the sheets were all stained in yellow and dried blood as well as the comforters. There were numerous amounts of trash beneath each bed (bus tickets, red solo cups, paper towels, etc.) The closers were filled with piles of used sheets used pillows. But the worst part would be the master bedroom drawers. It was obvious they were not opened or cleaned as there was dust, old nail files, bottle caps, trash and worst of all a used full condom in the bottom drawer of the large dresser.

After finding the condom I reached back out to the local team and they sent another team member over to clean and provide new comforters and sheets. They brought one comforter, threw away the condom and sprayed with bleach. They had to return with more sheets.

The main company line and the local team were not concerned at all about us having younger children (1, 3, and 6) in the unit and the condom being found by them. I was offered $150 (half of the cleaning fee) after complaining regarding everything above and advised they would reach back out to me to provide a further refund as

We arrived on a Saturday and it was not until Thursday that they came out to "fix" the dishwasher. They put a cleaning solution in, started the dishwasher and advised me to remove the empty cleaning solution once the cycle had ran through. When the cycle was completed, the cleaning solution was still full. I did not reach back out as I had 1 1/2 days left and did not want to deal with calling the customer service line again.

That evening (Thursday) we found the tv remotes under the couch as well as a pile of muscle relaxers (no one in our family takes or is prescribed these).

Again, Vue Stay did not care about the danger those posed as we had a 1 year old with us. We were offered $100 more after I reached out upon check out. They advised me "At this time, we have completed our review and will not be issuing any additional refunds or responding further."

Will not be booking with VueStay ever again, honestly was agitated that I was forced into booking with them anyways as I never intended to.

If I could leave 0 stars I would. I also never leave reviews on properties, but I feel like family should be made aware of this company and how they treat their customers and their properties. I do not want what happened to us to happen to another innocent family.

I booked a condo in Ocean City, Belmont Towers 410. The rate was over $500 a night. The photos online were very nice, but once we checked in I noticed things in the unit that were very dirty. First, the air return vent was filthy with dust. The floor had heavy damage with numerous deep stretches. My kids feet were dirty on the bottom during the first night. The silverware was comparable to going to a garage sale and picking out many different styles of used old silverware and put it in the drawer. There were only 6 forks for a unit with 3 bedrooms. The half bath toilet flushed, but constantly ran and then leaked. The ironing board was broken. The kitchen rugs were filthy and torn up. Upon lifting one, I found ants!!!!! The living room tv wouldn’t work because the WiFi was not working. The fireplace was broken and dusty (they put up a paper sign saying it was broken ). The master shower had black mold around the bottom. The kid’s bedroom was appalling. The bunk bed was so dirty and old looking. It paint chipping , pencil marks and dirty fingerprints all over!!!!! I couldn’t believe my eyes.

Upon checking out, I could see the “housekeeping” cleaning the unit. They took the sheets off and when I say they, I mean one woman and her young children. The same comforters were put back on all of the beds!!!!!! I watched this happen from the pool area. A maintenance individual also came to the unit and said that they were aware of the toilet problem but just couldn’t fix it.

I texted the VueStays number at checkout time just to speak to a supervisor to explain the condition of the unit. I didn’t even expect to get any type of compensation of any kind. I’ve been proceeded to call around 15 to 20 times throughout the last month to speak with somebody. You only get to talk to an overseas call center. After two weeks of trying, I was finally able to speak to a supervisor. This supervisor acted as if she did not know that I was trying to get a hold of somebody and was very concerned about the information. I told her she told me to email her all of my photos and documentation and she would call me back. That phone call never came. I then called many many times since then and today I was told that management has taken care of the problem and they have calling me back multiple times, but could never provide the date time or person who called me back. That was because no one ever called. They ended it with there will be no future callbacks because this was resolved after they spoke to me the numerous times, which actually never happened. They claim that they open up expedited tickets for you to speak to a supervisor, but then immediately close them as soon as you hang up the phone.

I would never ever ever ever stay with VueStay in the future. There are no real people that you can speak to ever. The unit is dirty and they don’t care once they get your money. I would post the photos for proof of my communication and the status of my unit, but this platform does not allow to post pictures.

Showed up to a dirty home not cleaned prior to our arrival.
Medications from guests left in my children’s room .
No internet
Showers not draining
Outet in kids room missing a cover Not a single call from anyone from the company with updates. Checked out yesterday and will never stay with this company again.

I would put zero stars, but then it wouldn’t allow me to write a review.

Rented a unit at sea colony in Bethany Beach back in January for July. Booked through Vacasa, which VueStay took over I guess.

The place was filthy. Dirty towels left in bathroom, glob of toothpaste in sink, a box of cleaning supplies left on the coffee table -
I guess they forgot they were supposed to
Use them. Ants all over the kitchen!

You can’t get a hold
Of anyone - we tried twice. Then I get an email asking to reach out on what they could do better before writing a public review! Ha! Absolutely not!! Writing both a review and email and it’s likely I’ll never hear from them anyway.

I caution anyone who books with them. They take absolutely no care or pride in their rentals. You’re better off sleeping on a park bench than you are in a VueStay rental!!

We unpacked our car at 11:30pm l and got in room.  Then saw how dirty it was.   No clean linens or towels. Garbage and dirty dishes left out. Then had to leave and pack car back up and was stranded. They said couldn't help or clean as after hours. And we’re on our own. So then got in car to Drive around to several hotels as all booked....and had to drive all the way to ocean city.

Then had to Unpack car again and took to hotel to
Check in.   Room super small for family so we all barely slept and 2am.  It’s a tough way to start vacation.   
Today called and text and emailed bunch of times and kept saying someone will call back In 10 minutes. But never got call backs.

Checked out of hotel and stranded again and still no resolution and no call back.
Then I got 2 different texts generic saying hope you had a wonderful stay and meanwhile not stay there.

You would think someone would call back to try to help but not get call back. I won’t be booking with them again in future.

Do NOT book with them. Booked a house in march for a summer weekend. On the friday before they sent me all the check in info. Then on the monday cancelled it with no warning or reason. 4 days before arrival. They refused to let me talk to a supervisor. They said its not our culture they dont talk to customers. Refused to help me. Said they had no other houses but the generic template email said “ we hope you enjoy your stay and you can call us xxxx ( not even a real number listed). Never again.

Our family rented a home through VueStay for a week in Bethany Beach. Unfortunately, our vacation started with a complete operational failure.

We arrived for our scheduled 4:00 p.m. check-in to find the home had not been cleaned after the previous guests. There were unmade beds, dirty dishes, trash, and the home was not ready for occupancy. We immediately documented everything with photos and contacted VueStay.

Hours passed with little communication. Eventually we were told someone local would handle it, but no one contacted us. With three children under 10 and no usable rental by 11:00 p.m., we had no choice but to book a hotel for the night at our own expense.

Around midnight, VueStay acknowledged there had been a "missed clean" but said no cleaners were available until the following day. The next morning, the local representative told us this was the first he had heard about the issue and explained that there was effectively no after-hours process in place to handle situations like this. The cleaning crew did not arrive until approximately 2:15 p.m. the following afternoon, meaning we effectively lost our first evening and much of the next day of a one-week vacation.

To their credit, once the cleaners arrived, the property was cleaned and we were able to enjoy the remainder of our stay.

What ultimately disappointed us most was what happened afterward. We were told our compensation was being escalated and that someone would contact us. We followed up politely and gave VueStay multiple opportunities to resolve the matter. After receiving no meaningful response, we ultimately filed a dispute with our credit card issuer for the hotel expense and the portion of the rental corresponding to the time we were unable to use the property.

Mistakes happen. A missed cleaning, while serious, can be recovered from. What matters is how a company responds. In our experience, the lack of an effective after-hours response, the poor communication, and the failure to follow through after promising to address compensation were far more disappointing than the original mistake.

If you rent through VueStay, I strongly recommend confirming that your property is actually ready before assuming you can move in at check-in, and I hope the company has since improved its procedures for handling after-hours emergencies so that other families don't experience the same situation.

You can’t get a hold of a real person or it’s a person from India, but the thing is we could not reach our cabin with our mini van and in the description. It does not say how hard it is to get to the top of the mountain where the cabin is in the summer. It’s extremely hard to get to it and they would not refund our money. We never stayed in at once and we arrived there at 9:30 and cannot get a place to stay.

I rarely leave negative reviews, but I feel it's important to share my experience.

My family had a vacation booked through VueStay Vacations by Casago. Shortly before our scheduled arrival, I was notified that the property was unavailable due to what the company described as a flood. While I understand that unexpected events can occur, I expected the situation to be handled professionally.

Instead, I was offered only one replacement property that was not comparable to what I originally reserved. When I explained that it was not an acceptable substitute and requested a refund, communication became slow and inconsistent.

I was instructed to cancel the reservation myself through Airbnb, even though the cancellation screen indicated I would not receive a refund if I did so. That placed me in an incredibly stressful position and forced me to spend considerable time working with Airbnb to protect my payment and obtain a proper resolution.

The most disappointing part of this experience was not that the property became unavailable—it was the lack of urgency, transparency, and customer care afterward. My family vacation was thrown into uncertainty, and I was left chasing updates instead of enjoying the anticipation of our trip.

While Airbnb ultimately resolved the financial issue, VueStay's handling of the situation caused unnecessary stress that could have been avoided with clear communication and proactive customer service.

Based on my experience, I cannot recommend booking through VueStay Vacations by Casago.

Customer service is absolutely terrible. Our ac broke during our trip to swfl in July and trying to get help was a nightmare. Then when the ac guy couldn’t fix it I was basically ghosted. Ai chat bots and overseas call centers make for a horrible experience.

The listing was stock photos so we ended up in a room that was absolutely not what we saw pictures of. 3beds and about 15 chairs... why? You couldn't move around the place because of the crazy amount of chairs lining the space. 7 Deck chairs, one ripped through, on the tiniest of decks. The building team and the rental team do not communicate so dealing with a water sensor issue went on for days with me asking them to deal with eachother instead of me having to manage them. The linens did not fit the beds and were of the cheapest quality. I would never ever rent through this company again.

We rented a condo in Ocean City, MD in early June 2026. Am adjoining condo was having repairs/construction done with jack hammering, and what sounded like floor tile removal happening during the day. We informed VueStay that we weren't happy that our quiet week at the beach was being interrupted and all they could say was "We understand and we're sorry this happened." I asked them to work with us to acquire some small amount of repayment for this inconvenience and we heard nothing. I have a long string of emails between myself and VueStay and they even said they tried to contact me but I was "unreachable". LIES.

We rented a house through Vacasa and it ended up being transferred to Vuestay without our knowledge. Three days before check in I went on the Vacasa app to find check in information only to have it say I have no upcoming trips! I called Vacasa and they told me that the reservation had been transferred to Vuestay by Casago and gave me a phone number to contact them. I called the number, only to get "This call cannot be completed as dialed" I called Vacasa back and was told that is the only number they have for them. I never received any emails, calls or texts from Vuestay about my upcoming reservation and had to start searching the Internet to try to find out if I still had a vacation house or if I got scammed. 3 phone calls later I finally got someone who confirmed they had our reservation. They said the reservation was for one person and I corrected them and said that it was for 9 so they fixed that in the system and told me that they would have linens and amenities passes for the correct number of people. They told me I had already filled out all necessary forms and I was all set to go straight to the house for check in. Once I got into the house, we found that the amenities passes were not here so we couldn't use the pool or pickleball courts. I contacted Vuestay and they told me that they emailed me check on instructions that I never received and on the instructions it says we have to go to an office 3 miles away to sign forms and get the passes. I told them that they told me I already signed all the forms and the passes were supposed to be in a lockbox for us. They provided the lockbox code but it was empty. They said the office was closed and we'd have to wait until the next morning. I went the next morning and they had 6 passes, not 9. I told them we need 9 so we can all swim together as a family. The paper I had to sign said 9 passes as well as the envelope they came in but only 6 passes were in there. They told me they would have someone deliver the other three to the house that day. They never came. I contacted them that night to find out why they weren't delivered and they promised they'd be delivered the next morning. In the morning, they were once again not delivered. When I contacted them again, they tried to tell me that the reservation was only for 6, not 9 which they know is a flat out lie because I confirmed with the person before we ever left for vacation and both the paper and the envelope listed 9. They just said sorry for the inconvenience and they'd have them delivered today. It's now 11pm and I contacted them again at 7:30pm to find out what is going on and they are no longer responding or communicating with me at all. They have completely ignored my last two emails. So now our family vacation is no longer a family vacation because we have to split up to do any of the activities while we are here.