I had the internal bifolds 2.7m finesse installed 5 years ago and they still look and function like new! The customer service is also great, my cats damaged some of the seals round the edge of the... Ver mais
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Veja o que dizem as avaliações
Came scratched and had paint all over them. The door frame was damaged upon installation due to them putting the pilot holes in too close to the edge and company claim it's our fault. Customer se... Ver mais
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Front door installed in Sept 2020 and carefully cared for. Unfortunately seeing significant signs of water penetration and staining of the oak. Issue acknowledged by Vufold after sending photos but... Ver mais
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The door itself is 5 star. It is stunning and wonderfully made. There is really a lot of care and attention to detail with the fittings packs - going as far as including the correct drill bits and s... Ver mais
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Detalhes da empresa
- Fornecedor de Portas
- Fabricante de Janela de Alumínio
- Fabricante de Portas
- Loja de Portas
- Indústria de Vidros
- Fornecedor de janelas de PVC
Escrito pela empresa
WHO VUFOLD ARE www.vufold.co.uk - Vufold is one of the UK's leading internal and external bifold doors, aluminium sliding patio doors, front doors, French doors, roof glazing and windows specialists with innovative products for you. Spanning across three generations, we are family business based in the UK, with the heart of our company finding its home in Macclesfield, Cheshire. We pride ourselves not only on good family ethics within the business but that also extends to our customers who we treat how we expect to be treated. Transparency is the key with us, what you see is what you get. It is thanks to this central belief that we ensure you receive the best service possible and of course, the best price. We want to be a company that you can trust. Vufold will not only supply you with what you need but should any complication arise will be there to help in an honest and dependable manner, handling your query with professionalism and transparency. But that is not all, as a company we pride ourselves on our desire for constant improvement, we will not simply settle for “good enough”, your feedback is always taken on board and we are always looking for ways to not only improve the products that we sell but the process in which we do it – for us, optimisation and development is just about as important as anything else. All of our products are designed in-house, and each are expertly crafted to a rigorous standard; we are engineers with an unmatched eye for precision – but what sets us apart from the rest? Well, the difference is in the detail. We are passionate about what we create, we want to make sure that not only is the product you order as perfect as possible but also to ensure that the whole process runs like clockwork, a well-oiled machine. We have a positive and friendly team to help you on every step of your journey with us that means before, during and even after your purchase, we will be there to help you in any way that we can, and it is all thanks to four key departments that are specialised to assist with every key part of your Vufold experience: Sales – Order Processing – Delivery – Aftercare. OUR MISSION STATEMENT To enhance the homes of our customers with excellent quality products while providing friendly and knowledgeable customer guidance and support before, during, and after the purchase. We believe that the difference is in the detail and are dedicated to making the buying experience as simple and seamless as possible. Our Core Values - Honesty, Ownership, Passion, Quality and Constant Improvement
Informações de contato
Queen's Avenue, SK10 2BH, Macclesfield, Reino Unido
- 01625 442 899
- sales@vufold.co.uk
- vufold.co.uk
3,8
Muito Bom
202 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
5 years later - still great!
I had the internal bifolds 2.7m finesse installed 5 years ago and they still look and function like new!
The customer service is also great, my cats damaged some of the seals round the edge of the door and Vufold aftercare just sent out some replacements for me. 5*!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de VUFOLD
Hi Becky,
Thank you so much for the 5-star review! 😊
We were already delighted to see your kind words on Google, so for you to take the time to share your experience here on Trustpilot as well is truly appreciated.
It’s fantastic to hear your Finesse Internal Bifold Doors are still going strong after five years.
As for those damaged seals—regardless of who was at fault 🐾, we’re just glad our aftercare team could help get everything back to "like new" condition for you.
Thank you again for your continued support. 👍
Kind regards,
The Vufold Team
I’m extremely disappointed with my…
I’m extremely disappointed with my experience. The door I purchased arrived damaged. When I contacted the company to report the issue, instead of offering help or taking responsibility, they blamed me and asked why I didn’t check it immediately.
As a customer, I expected a damaged product to be handled with basic professionalism and accountability. Accidents can happen during shipping, but the way this situation was handled shows very poor customer service. Being blamed for receiving a damaged item is unacceptable.
I would not recommend this company based on how they deal with issues after the sale.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de VUFOLD
Hi Aqib,
As this review is the same as those posted on three other platforms, we unfortunately do not have anything further to add to the response below which has been previously provided to you.
To begin, we must state that we do not hold an order or any record of dialogue in our system under your name. However, due to the specific nature of the issue described, we believe we have identified the case this refers to. We can only view this as an intentional attempt to damage our hard-earned reputation rather than a constructive report of a genuine customer experience. We have thousands of customers who have shared 5-star experiences regarding our premium products and dedicated service; if these reviews relate to the order we suspect, we are sorry your experience has not been the same.
There is, however, important context to this case that must be shared:
The damage was not reported until 3 weeks after delivery, despite our clear guidance to inspect goods within 3 working days, and before installation, to protect you.
Far from placing blame, our team was simply attempting to establish the facts of the situation to find a way forward. In initial communications, it was stated that video evidence of the damage being present at the time of delivery existed. Despite our repeated requests to review this so we could assist further, we were later advised that no such video existed as there was no damage noticed on delivery. Furthermore, before we were even given the opportunity to investigate the issue, a request was made for a partial refund or discount. It was later claimed the damage was only noticed when the installer was ready to fit the doors, 25 days after receipt. This timeline creates significant uncertainty as to when and how the damage actually occurred.
We will always go above and beyond to rectify our own errors, but we cannot accept liability for damage reported over three weeks late and after the products have been handled for installation.
We are sorry that we have been unable to meet your expectations in terms of a resolution.
Kind regards,
The Vufold Team
Excellent products and customer service
Easy to order on the website, lots of options, great value products.
Perfect customer service - kept informed throughout and delivered when promised.
Would definitely use again.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de VUFOLD
Hi John,
Thank you so much for the 5-star review!
We are absolutely delighted to hear that you're happy with your overall experience, from the ease of ordering through to the final delivery. Providing excellent value and keeping our customers informed every step of the way is exactly what we strive for.
We will be sure to share your kind words with the rest of the team here at Vufold—it’s always a great boost for everyone to see such positive feedback.
We would be delighted to work with you again on any future projects you may have. Thank you for choosing us!
Kind regards,
The Vufold Team
Aluspace internal sliding doors
I've ordered 2 sets of sliding internal doors and a fixed screens to go with them. I was looking forward to having them installed as I believed they would enhance the look of the interiors. However Vufold does not really care much about aesthetics and to my huge surprise they manufactured the doors with the beading for glazing to be on the outside of the rooms. So the nice looking size is hidden inside and on the outside is the less attractive looking side with beading. I was sent pictures from their showroom where the doors are installed the way I'd want them and that's what I thought I was ordering but I'm being told that the showroom pictures don't matter as they are just an example! Well yes, an example which I based my order on. No one informed me that the beading will be placed on the outside, which is the opposite to what I saw in showroom. And now I'm being told that no error was made and if I wanted the beading on a specific side I should have said that. But that's not what's really bad about this company. The worst bit is that they are not even willing to discuss how this can be rectified and I'm being told that if I want to make alterations I need to find someone else to do that for me as they won't. A very disappointing after care and a lack of consideration, especially that rectifying this wouldn't be complicated at. It only needs drilling a couple of holes and swapping a positioning of the rollers. I even offered to pay for making these alterations but the answer was still 'No we don't do this'! All is needed here is a willingness to do so, but Vufold does not care and is not willing to help. My request was simply dismissed and it seems that I will have to install the doors the way they came and be utterly unhappy with them after spending nearly 4K! I'm pretty sure writing my review here won't help me either as I bet these are not being reviewed by anyone else but the same people from the after care team, which makes them look even worse as usually companies try to rectify problems on such forums to show other potential clients that they care. Well Vufold policy is 'WE DON'T CARE THAT YOU ARE UNHAPPY, NOT OUR PROBLEM'. Be cautious when ordering products from them!
Response to Vufold after reading their response below. I was clearly and repeatedly told by after care that no alterations will be done by Vufold and I'm only expecting information from their production team whether the way I think it can be altered is advisable, that's all. This is the only option Vufold gave me, which is finding someone else who would be willing to do the alternations, so I don't believe this is an early stage for writing this review and that the investigation to find the solution is in progress. I was left with no indication that Vufold will rectify the issue and alter the doors. If I receive the confirmation of that I will gladly change my review as that will drastically change the level of my satisfaction, but that did not happen. So, please don't mislead the review readers. No threats or insults were made, just an expression of frustration and disappointment for the lack of willingness to help with this issue. Vufold manufactured the doors and I would expect Vufold to make it right and leave the customer happy but no such thing has happened. The request to make the alternations was dismissed and refused repeatedly, which is a shame, as I do believe this could have been resolved easily with a bit of willingness from Vufold's side which unfortunately it lacks of.
7 de janeiro de 2026
Avaliação não solicitada
Resposta de VUFOLD
Dear Monika,
We are surprised to see this review at such an early stage, especially as our last communication to you confirmed that we are actively seeking a resolution and are currently in discussions with our production team.
While we always strive to provide excellent service, we must address the nature of our recent telephone conversation. At Vufold, we have a zero-tolerance policy regarding personal insults and threats toward our staff; it was for this reason that we were left with no choice but to terminate the call. However, we have continued to communicate with you via email to ensure we still provide assistance and work toward a positive outcome.
Regarding the design of the system, it is important to note that internal doors differ significantly from external ones. With an external door, there is a functional necessity for a defined "inside" and "outside" for security and weatherproofing. With an internal door, there is no natural "inside" or "outside" as the system sits between two living spaces. Because of this, the beading is designed to be aesthetically pleasing from either side and matches the sleek profile of the system.
Our showroom display features a combination of fixed screens and sliding doors, which shows beading positioned on both sides. If a specific orientation was a critical requirement for your project, this is something that should have been highlighted during the ordering process.
We have many happy customers who have installed this exact system. Nevertheless, we are sorry for your disappointment and, as promised, we are investigating the technical options available and will be in touch once we have a full update from our production team.
In response to your comments regarding public forums, we believe in treating all of our customers fairly and consistently. Our commitment to finding a resolution is based on our standard policy of ensuring every customer is happy with their purchase, rather than the presence of a negative review.
We take great pride in our reputation. Our many 5-star reviews across different review platforms are a testament to the fact that we genuinely care about our customers and the quality of the service we provide.
Kind regards,
The Vufold Team
Fantastic
The whole experience with this company was fantastic, with help on choice of materials and colour, ordering, payment, communication, delivery and quality of products. We are delighted with our internal doors, and would wholeheartedly recommend Vufold to anyone.
21 de dezembro de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi Sarah,
Thank you so much for sharing such lovely feedback! 😊 We’re absolutely delighted to hear how pleased you are with your doors and that your overall experience with us was fantastic. We couldn’t be happier to receive your kind words, and we’re ever so grateful for your recommendation of Vufold.
Best regards,
The Vufold Team
The product Monza 2 composite door is…
The product Monza 2 composite door is of exceptional quality, really pleased with the product, I ordered a custom size door due to the width and height being non standard, I ordered and payed for the door at the maximum height that was available 2130mm, however after paying for the door and sidelight I was advised that they could not make the door to that height and would need to add a 50mm add on to the top of the door, which was very disappointing. The pre order enquiries I made were responded to quickly and to my satisfaction. The ordering process was simple as was the web site navigation. I suggest they make it clear though that they cannot make a door and frame to 2130mm without an additional 50mm add on. So I would recommend the company as the product is excellent, well protected for delivery and looks great now fitted, but my recommendation would be based on either a standard off the shelf size or a door height maximum of 2080mm.
4 de novembro de 2025
Avaliação não solicitada
Resposta de VUFOLD
Dear Terry,
Thank you so much for your kind words and detailed feedback. We’re delighted to hear that you’re pleased with the Monza composite door and found the product quality, delivery protection, and overall experience positive. Your recommendation means a lot to us.
You’re absolutely right that composite doors have a standard maximum size, and any additional height or width is typically achieved through frame add-ons or fixed glazing panels—this is common practice across the industry. In your case, when the low threshold option was applied to your order, it reduced the available frame height, which meant an additional 50mm add-on was required. Other factors such as cill types or full-frame thresholds can also influence the overall height. We’ll review how we present this information to make it clearer for customers upfront.
We sincerely apologise that you weren’t aware of the height adjustment requirement earlier. As soon as it became apparent, we contacted you at the earliest opportunity to explain the situation. We truly appreciate your fair and constructive review and apologise again for any inconvenience caused.
For customers seeking more flexibility, we do offer highly customisable options in our aluminium front door range. However, for composite doors, anything exceeding the manufacturing maximum size will require frame add-ons or side panels, as you experienced.
Thank you again for sharing your thoughts. Feedback like yours helps us improve and ensures we continue delivering excellent products and service.
Best regards,
The Vufold Team
Extremely disappointed- paid almost…
Extremely disappointed- paid almost £5000 for a sliding door only for one panel to come damaged.
Whilst Vu gold sent me a replacement panel-I have had to pay someone again for fitting.
I should not have to pay again to have the door fitted. It’s caused a lot of hassle and stress also as no one wants to fit part of a door.
21 de agosto de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you for your feedback, Zakia.
We do try to get everything right first time and are proud to have received thousands of positive reviews across various platforms from happy customers. Unfortunately, on this occasion, we were let down during the quality control process by our glass supplier, and we’re very sorry that this impacted you.
Your order was specified for loose glass, so when the faulty pane was reported, we replaced it immediately on the same basis it was originally supplied. We’re disappointed to receive a 1-star review, especially as the issue was resolved several months ago and we haven’t heard from you since.
We also note this was a trade order, which is designed for trade customers who are installers. That’s why we’re a little confused about the mention of paying again for fitting. We do appreciate the value of your order and believe you have received everything you paid for. For clarity, we acted quickly and efficiently to resolve the problem by replacing the glass panel reported as faulty—not a full door. If the original glass was fitted, the replacement would simply need to be swapped using the same method.
Thank you again for your feedback. If you have any further concerns, please contact our aftercare team—we’re always happy to help.
Kind regards,
The Vufold Team
A good Experience and Quality product.
We ordered 2 7ft bifold doors from Vufold. The doors were outer doors leading onto our patio. We were very pleased with how the transaction was handled.
We found Vufold via internet search and liked how the products were presented but to be certain, we telephoned the company and found them very helpful, answering all of our questions.
We were telephoned by Vufold when the doors were due to be delivered, and they were delivered on time. The protective packaging was good and the labelling was helpfull when we came to install the doors. All this backed up by an easy to follow installation manual and video, which made the installation easy.
The quality of the doors iare excellent, working as they should and they blook great.
We had an issue with some beading that required us to ask Vufold for help. The communication in this was excellent and they sent out one of their support team who rectified the issue very swiftly.
Conclusion, great doors, good service and a product knowledgeable team.
We need a couple of Composite doors in the near future and will buy them from Vufold!
Thank you.
11 de outubro de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi Mike,
Thank you so much for your brilliant review – we’re really pleased to hear you had a great experience with us and are enjoying your new 7ft bifold patio doors!
It’s great to know our team were helpful from the start, and that everything from delivery to installation went smoothly. We’re especially glad the installation guide and video made things easier for you – and that our support team were able to quickly resolve the beading issue.
We’re truly grateful to have you as a customer and really appreciate your repeat business – we’ll be ready to help when you're ready to choose your composite doors!
Thanks again for your kind words and for choosing Vufold.
Best regards,
The Vufold Team
Great after sales service
Great after sales service. I have had my bifold doors for 5 years and they have been very attentive under the guarantee on 3 occasions. Most recently sorting out a broken handle.
21 de setembro de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi David,
Thank you so much for your kind feedback and for taking the time to share your experience. It’s lovely to hear, and we really appreciate it. 😊
Best wishes,
The Vufold Team
Superb customer experience from start to finish
It is a good quality product, and well priced, but the mark of of any excellent company is customer service. Vufold have been excellent from start to finish; very helpful and happy to answer my novice questions, but also, with the one problem we encountered, extremely quick and efficient to resolve the issue. Vewry impressed indeed
16 de setembro de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi Chris,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear your kind words about both our product and service. 😊
We truly believe that great quality and value should always be backed by exceptional customer support, and it means a lot to us that you recognised the effort we put in. Whether it’s answering questions or resolving issues quickly, we’re committed to going the extra mile for every customer, every time — no matter the challenge.
Managing expectations and delivering consistently high standards can be demanding, but feedback like yours makes it all worthwhile. Thank you again for not letting those extra efforts go unnoticed — it really does mean the world to our team.
Warm regards,
The Vufold Team
Product Damaged on Delivery and no timelines to Resolve!
Having read reviews of Vufold products, overall it seems a fairly safe bet to order one of their high end aluminium doors. 6 weeks after order, the delivery day came and this is where significant issues started. Two delivery drivers could not lift the door out of the van and rather rolled it into the Garage shredding the packaging. Now although the foam was intact, it crushed some of the corners but also poor QC as other issues were found. Dealing with their customer service team has been awful, no clear outcomes and no replacement is to be sent out until they fully assess the door. We're nearly 4 weeks after delivery date and the door was just picked up (the customer service had the cheek to say delay was longer as the item hadn't been picked up even though I'm working full time).
This has set my project back significantly and causing delays to other parts of the renovation. Complaints are also dealt with my the same people in the customer service team so there's no real escalstion point. Team have not provided the timelines of a replacement door. No outcome yet and still waiting for the new door to be delivered.
11 de agosto de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you for your feedback. We're genuinely sorry that your experience didn’t reflect the high standards we’re known for—something thousands of 5-star reviews consistently highlight across this and other platforms, not just for our products but for our service too.
We accept that the issue began with delivery, and we apologise that this fell short. Since then, we’ve worked hard to find a resolution and have remained in regular contact. While some delays were outside our control, shifting expectations during communications have made it challenging to meet them.
Despite our best efforts and requests for clarity, we were unable to fully identify which components needed replacing, so we felt the only way to move forward was to collect the product for inspection. We also acknowledge that the initial collection date couldn’t go ahead as you weren’t available.
There are areas we can improve on, and we’re committed to doing so. We appreciate your patience and remain focused on resolving this to your satisfaction.
Many thanks
The Vufold Team
reliable and very effecient company
good communication.Fabulous service. High quality materials at very competitive price.
22 de agosto de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi Fiona,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you found our service reliable and efficient, and that the communication and quality of materials met your expectations — that kind of feedback really means the world to us. It’s always lovely to hear when our products and service hit the mark!
Best wishes,
The Vufold Team
Aluminium Entrance Door
Today, we finally fitted a Smart Signature door with side window from VUFOLD. Luckily, my builders made it work besides the height difference - the door arrived 25mm shorted due to a misunderstanding about the cil option.
The door is very good quality and it arrived very well packaged, whit the fitting and cleaning kit. It was only 1 week late , so just over 7 weeks from ordering, which I think it's not bad.
The fitting instruction was useful, but far from comprehensive. At times we found it har hard to follow. We had to figure out some specific details, but it in in about 6 h as out builders were experienced. A video showing how to fix these door would have be a great help.
It took us some time to figure out the auto slam lock. At the beginning we thought that the lock is faulty. There is a short information about this in the brochure (hidden at the *** footnote section in a drop down menu) and mentioned in a sentence in the maintenance brochure provided, but not explained. It took us a bit of time to figure out how it works. We didn't know if the two hooks and the deadlock is actually closing, but figured it out with the help of the web.
All in all, it's a good quality, well made and secure door. I liked the configuration options in the website - even if in the end it registered the threshold/ col option wrong. There is a very good level of configuration option without being overwhelming.
We are very happy with the long handlebars in both sides and the colour choice are very impressive too. Both the grey, textured finish and the flat, yellow finish look like they are very high quality 🤞.
We are very happy with the product, but would recommend to make tripe sure that the height and width will fit your opening. Make sure you to understand how the threshold is fitted and fixed and if the overall height is measured with or without the cil!
Customer Service / Aftercare was responsive, but not overly helpful over the issue regarding the 25 mm shorter door. I was in touch with James, who did not accept responsibility over this issue, besides I check the right cill option (low threshold) on the online confirmation, I sent a copy of my design (obviously showing that there is no need for a drip cil and also asking to amend the order form with low threshold.
It seems unusual to fit the the threshold over the finished tiled surfaces, rather than run the floor finish into some sort of a frame/profile. Lucky our builder found a solution to this.
I would recommend this product to people who have some understanding on how to fit the door as it can be challenging to understand how it will fit, especially as the technician information provided is lacking basic information. I obtained ap proper technical drawing of the low threshold from another company who was selling Smart Signature Doors.
But the product is very good and company seems reliable enough. I wish them luck and hope that they will improve their service.
9 de agosto de 2025
Avaliação não solicitada
Resposta de VUFOLD
Hi Kinga,
Thank you for your detailed and thoughtful review — we’re really pleased to hear how happy you are with the quality, finish, and configurable options of your Smart Signature door. It’s great to know it’s made a strong impression, and we truly appreciate your recommendation.
Regarding the cill and overall height, we do apologise for any confusion. Before processing any custom-sized products, we rely on the final signed-off order paperwork, which in your case confirmed that a cill would be supplied. We’ll certainly review how this information is presented to ensure it’s even clearer for future customers.
We also appreciate your feedback on the fitting instructions. As the door is pre-hung, installation should largely involve securing the frame into the opening, but we understand that clearer guidance can make a big difference — especially for more technical aspects. We’ll look into improving this and implementing changes to support smoother installations.
On the auto slam lock, you're right — these are becoming increasingly popular for entrance doors due to their security benefits, but they do take a little getting used to compared to traditional multi-point locks. We’re sorry if this caused any initial concern and glad you were able to figure it out.
Thanks again for sharing your experience and for choosing Vufold. We’re delighted you’re happy with the final result and wish you many years of enjoyment with your new front door!
Warm regards
The Vufold Team
Great doors
Great doors, well designed and work perfectly, fast delivery and good after sales help. Definitely recommend vufold,
14 de julho de 2025
Avaliação não solicitada
Resposta de VUFOLD
Many thanks for the fantastic 5-star review, Phil! We're thrilled to hear you're happy with everything — from the design and performance of the doors to the delivery and after-sales support. We really appreciate you taking the time to share your kind words 😊
Best regards,
The Vufold Team
What a great company to do business…
What a great company to do business with, great communication, highly efficient and to top it off, fantastic French doors, really good quality product.
13 de junho de 2025
Avaliação não solicitada
Resposta de VUFOLD
Many thanks for the 5-star review, Colin. We are delighted to hear how pleased you are with everything. Your kind words are very much appreciated 😊
Best regards,
The Vufold Team
Excellent after-sales service, a year after purchase.
Really fast (and helpful) response to my enquiry, and incredibly fast delivery (less than 24 hours) of the door maintenance kit I ordered. Very satisfied overall with the service.
6 de junho de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you so much for your kind words and 5-star review, Duncan! We're really pleased to hear that you received such a fast and helpful response to your enquiry.
We always aim to provide quick, reliable service, so it’s great to know we delivered on that for you. Thanks again for choosing Vufold — we really appreciate your support!
Best regards,
The Vufold Team
Internal Aluspace Doors
Fantastic customer service with clear supporting communication from quote right through to delivery. The product is of high quality, looks modern and contemporary. I would both recommend and order from Vufold again.
25 de abril de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you for the fantastic review, Michelle! 🌟
We’re so pleased to hear you had a great experience from quote to delivery, and that you’re happy with the quality and modern look of your internal AluSpace doors. Your recommendation means a lot to us, and we’d love to work with you again in the future! 😊
Best regards,
The Vufold Team
5 Star ***** Customer Service
About 10 years ago I decided to purchase a set of Oak Bifold Doors and I wanted them to be top hung and around 5m wide. So, I set off to “The Grand Designs” trade show at the NEC in Birmingham, with the sole purpose of selecting the best quality doors at a reasonable price. There were probably 3-4 suppliers that I considered but Vufold won my order. Nearly 10 years later, the doors open as easily as the day they were installed and apart from a little exterior preventative treatment, they have been relatively maintenance free. However, this weekend the door latch started to stick. Which is not surprising as we have 2 dogs and the doors are opened and closed 20 times a day, especially in the cold seasons. Anyway, I emailed Vufold customer service requesting the part number for the lock, so that I could order a new one. Within an hour, Tom from customer service emailed with a series of requests, which included taking photos & a video of the faulty latch. The Bottom line, within less than 24hrs after my email discussions with Tom, a completely new locking unit was delivered to my door.
An excellent set of Bifolds with 5 star customer service.
23 de abril de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us. We are thrilled to hear that your Bifold Doors have served you well for nearly a decade and that our customer service team was able to assist you promptly.
At Vufold, we pride ourselves on offering a complete package, from high-quality products to exceptional customer service. While we understand there may be cheaper alternatives on the market, we stand by our guarantees and the service to back them up. Our customers satisfaction, and the quality and longevity of our products are our top priorities.
Thank you for not letting this go unnoticed.
We truly appreciate your support and kind words.
Best regards
The Vufold Team
Great communication throughout
Great communication throughout. David the sales manager was very helpful and honest with his advice before our order and Francesca was brilliant in keeping us informed about delivery date and time. Customer service was friendly and very pleasant to deal with. Thank you guys, you're awesome!
16 de abril de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with our team.
Our team, are dedicated to providing honest and helpful advice, and keeping our customers informed about delivery dates and times. We are delighted that you found our customer service friendly and pleasant to deal with.
Your kind words mean a lot to us. Thank you for choosing Vufold!
Best regards,
The Vufold Team
I write to confirm the customer A follow up review for the night latch refund issueservice…
I write to confirm the customer service proactively contact me again via email saying they have just confirmed to refund the defective night latch unconditionally. Fairly speaking the door itself is in good quality but only the night latch is found defective so i return within 14 days grace period. I was shocked this straightforward refund turns out being complicated. Nonetheless their response is swift and finally treat it fairly. The refund will take 7 days so i will wait and see with another follow up review after.
15 de abril de 2025
Avaliação não solicitada
Resposta de VUFOLD
Thank you for your follow-up review and for acknowledging our efforts to resolve the issue with the night latch.
We want to clarify that if items are returned to us as defective, we carry out an investigation to determine the cause of the issue. In this case, we needed to seek further advice from the hardware supplier, which we informed you about and agreed to reply back to you before the end of the day. Following our internal investigation, we found the part to be defective and agreed to issue a refund.
We strive to ensure that all our customers receive excellent service and high-quality products. If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
The Vufold Team
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