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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I feel so, so lucky to have W1 as my virtual office. Wonderful address, professional environment and a great team of chaps (Mark, Laud, etc.) More than happy to recommend them and have done so... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

W1 Virtual Office is in a fantastic location, the meeting rooms are light and airy and there is a small break out area. Laud and Mark reply quickly to emails and helped with the virtual office se... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Poor comms, time wasted - they were slow and unresponsive so we lost a few days then went to a competitor. They blamed email spam filters, but even multiple texts were ignored.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I needed some temporary office space for several months, I arranged this with W1 virtual space, they were a pleasure to deal with and very flexible. I would definitely recommend and use them again.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locação de escritório virtual
  2. Aluguel de espaços para conferências e reuniões

Escrito pela empresa

W1 Virtual Office is an established London business created and formed to help small businesses grow, larger businesses reduce cost and international enterprises extend beyond their border. Our top quality low cost virtual office services and meeting rooms both situated in London’s prestigious Mayfair district, make W1 Virtual Office an ideal business enhancement for any business venture.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unprofessional response after a simple cancellation

I cancelled my service because the product was not satisfactory. I did not ask for a refund and my communication with the company was always polite.

After the cancellation, they blocked me on WhatsApp without any explanation, which effectively cut off all communication.

This felt extremely unprofessional and confirmed that cancelling the service was the right decision.

Update: The company responded to this review stating there were multiple communication channels available. However, my point remains that I was unable to contact them again via the same WhatsApp channel where the entire onboarding took place.

4 de março de 2026
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Dear Mehmet Okmen,

Thank you for your review. Feedback is always welcome, although in this case it may help readers if a little more context is added.

You first contacted us via our business WhatsApp on 24 February. After approximately 25 messages, you informed us that you had decided to use another provider. We wished you well and the conversation ended.

On 26 February at 12:10, you contacted us again to say you would like to proceed after all. After a further 61 messages, you subscribed to our VO Scan Monthly package (£20.83 excl. VAT per company) for two companies. The product description clearly explains that this service provides mail scanning and forwarding by email.

Our team responded to your messages throughout the process, including late evening on Friday (22:10) and again on Sunday, as we try to be as helpful as possible when new clients are onboarding. In total, 165 WhatsApp messages were exchanged.

After completing the required KYC biometric identity check, AML compliance checks and address verification, your account was activated and a welcome email was sent on Monday at 15:01.

At 15:33 the same day, 32 minutes later we received a message requesting cancellation because the scan to email service was not what you wanted, despite this being the exact service purchased. You also mentioned that document tracking was important. For clarity, postal mail in the UK is only tracked if a tracked postal service is used. Standard post has never been trackable, regardless of provider.

We processed your cancellation immediately. As explained at the time, the first month’s subscription is non-refundable once AML/KYC checks have been completed, as these external checks incur real costs. This is also stated in the confirmation email issued when subscribing. If cancellation is requested before checks are carried out, we are always happy to provide a full refund.

Our final WhatsApp message simply said:

“Many thanks, we wish you all the best.”

In your review you mention that communication was cut off because you could not message us again on WhatsApp. However, we remain reachable via email, our main telephone line, our website contact form, Google messaging, and as demonstrated LinkedIn, where you later contacted our Managing Director.

After 165 WhatsApp messages, onboarding checks carried out over the weekend, and a cancellation request 32 minutes after activation, we felt the matter had reached a fairly natural conclusion.

We nevertheless wish you the very best and hope you find a provider whose services better match your expectations.


Kind regards,

W1 Virtual Office

Avaliado com 5 de um total de 5 estrelas

Good service

Secured a room for an important meeting at very short notice. The service was amazing, and reliable. Would definitely recommend them.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

This is such a lovely review, thank you very much! We are so glad you are pleased with our service.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Great staff helpful and polite with…

Great staff helpful and polite with everything and had everything I needed to be productive

17 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much Karem, so pleased you are happy with the service.

W1 Team

Avaliado com 5 de um total de 5 estrelas

I needed some temporary office space…

I needed some temporary office space for several months, I arranged this with W1 virtual space, they were a pleasure to deal with and very flexible.
I would definitely recommend and use them again.
The facilities and services were very good,

14 de outubro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you, Tom. We are so glad you chose us and are happy with the service.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Fantastic location, professional and friendly team

W1 Virtual Office is in a fantastic location, the meeting rooms are light and airy and there is a small break out area.

Laud and Mark reply quickly to emails and helped with the virtual office set up.
I would highly recommend W1 Virtual Office as a virtual office.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you, Juiana for this feedback! We will pass your kind words on to Laud and Mark.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Amazing service…

I needed a room for an important meeting within a short period and they provided that for me. Amazing service and affordable I always use them and definitely recommend

4 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you, Ray, for this wonderful review.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Quick and easy!!!

I was able to reserve a room at short notice and found the booking process to be seamless. A great service at an affordable price. Would recommend!

2 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much for booking with us, Charles!

W1 Team

Avaliado com 5 de um total de 5 estrelas

The perfect balance between friendliness and professionalism,

I have been using W1 Virtual Office and their meeting rooms for six years, and I have consistently received fantastic service. Mark and his team strike the perfect balance between friendliness and professionalism, creating a warm environment for both their direct clients and the clients of those clients! I highly recommend their services.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

This is such a lovely review, Emma, thank you. We are so glad you're pleased with the service.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Very happy with these meeting rooms

I have been using W1 for the past two years almost- and have been very happy with the service, the rooms , the location everything. Great rooms , great spot, at a good price.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much for this lovely review, Philip.

We are so glad you're happy.

W1 Team

Avaliado com 5 de um total de 5 estrelas

Long lasting partner

Very helpfull staff! Always react fast to the requests. Never had any problems with them. Definitely recommend!

1 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much, Nataly. What a lovely review! We are so glad you would recommend us.

W1 Staff

Avaliado com 5 de um total de 5 estrelas

Excellent facility and a good bunch of people

I feel so, so lucky to have W1 as my virtual office. Wonderful address, professional environment and a great team of chaps (Mark, Laud, etc.)

More than happy to recommend them and have done so to others.

Thank you,
John

3 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

What a lovely review. Thank you so much, John. We will pass your kind words on to Mark & Laud. Thank you for your recommendations, we truly appreciate it.

W1 Staff

Avaliado com 5 de um total de 5 estrelas

impeccable service

impeccable service, prompt customer service, attention to any unanticipated requests.

I would definitely recommend!

2 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you for this lovely review, Alessandro. We are happy to have provided you with an efficient service.

W1 Staff

Avaliado com 5 de um total de 5 estrelas

The service was quick

The service was quick, I had submitted my application and my documents were required immediately. Within 24 hours everything was set up. Really pleased and happy to recommend.

16 de outubro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much for your kind words, Mohammad. Welcome aboard!

W1 Staff

Avaliado com 5 de um total de 5 estrelas

Focus on people and support

Excellent service and a great team. They took the time to guide me through the setup and answered all my questions clearly. Very professional and efficient. I’m happy with the service and would use them again.

23 de outubro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much for this lovely review, Tanzeel. We are so glad you found our staff to be so helpful. We look forward to working with you again.

W1 Staff

Avaliado com 5 de um total de 5 estrelas

Great service

Great service! Amazing team, very helpful!

1 de dezembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thanks so much for your kind words, Lyla.

W1 Staff

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I’ve had an excellent experience using this virtual office service. The team is professional, responsive, and incredibly efficient. The mail handling and call-answering services are seamless. Setup was quick and the staff always goes above and beyond to help.
I highly recommend this service!

5 de setembro de 2025
Avaliação não solicitada
logotipo da W1 Virtual Office

Resposta da W1 Virtual Office

Thank you so much for your kind words, Claire. We are so glad that you are happy with your experience, and thank you for mentioning our lovely staff! We are grateful to have you with us.

W1 Staff

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