Family run business - unhelpful to families
Unfortunately for a “family run” business they aren’t very understanding to changes in family circumstances. Or helpful with their ‘policy’ to accommodate the need to request a refund or to move a booking. Theres a ridiculous 24 hour cancellation fee for a children’s facility. We all know how quickly children can get ill and the need parents have to be able to change plans.
They have no ‘number of tickets’ tally to inform people how many tickets are left for each session to avoid disappointment either. Sunday tickets are the same price as every other day even though they explain on their website sessions are 30 minutes less on a Sunday due to their opening hours. Their fees should be adjusted accordingly to reflect the percentage of time lost.
For a family run business they are not accommodating to booking changes, families situations or their financial situation. Because of these reasons, and the shocking lack of empathy from one of the owners, and their lack of customer care, and service, we haven’t been back since. What a shame
Would also like to point out it’s cheaper to get the train from Kidderminster to Stourbridge, pay for both of our children to go to a different soft play, and feed them for less than it costs to go here!