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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

After two weeks of not receiving my order, I finally contacted them. They got back to me right away and got right on it. I am disappointed that the order is taking so long but the customer service wa... Ver mais

Avaliado com 1 de um total de 5 estrelas

Won't purchase from this company again. Apparently, if you buy something on sale, you can't exchange for the correct size. It's not eligible for a return either.

Avaliado com 5 de um total de 5 estrelas

Women's Supportive Pain Relief Slip-Ons got good reviews on the website. I purchased them to relieve Morton's Neuroma while walking around the hardwood floors in my apartment. They work! So comfort... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had my doubts about these slip ons, but after the 3rd time of me getting in the car and driving off, forgetting that I was wearing these slip-ons instead of my shoes... well, that's an indication of... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de sapatos ortopédicos
  2. Loja de Calçados

Escrito pela empresa

WalkHero | Redefine the walking experience, make every step lighter Did you know? Up to 77% of people are troubled by foot pain in their daily lives, and heel problems rank first. The pain of every step may make simple walking a burden. At WalkHero, we believe: health starts with the heel. As an innovative direct-to-consumer footwear brand, we focus on solving heel health problems and use the power of technology to restore freedom of walking. Why choose WalkHero? HEELWELL™ dynamic heel support technology: the world's first innovative midsole design, which can intelligently fit the heel curve, dynamically expand and contract with gait, and provide all-weather cushioning and stable support. Overall solution with heel as the core: by accurately dispersing the pressure on the sole of the foot, it not only relieves heel pain, but also significantly improves chain problems such as arch fatigue and forefoot discomfort. Data-driven comfort experience: based on the research and development of more than 100,000 foot databases, combined with biomechanical testing, to ensure that every pair of shoes can become an "invisible protective layer" for your feet. Wearing WalkHero, you will feel: ✅ 80% reduction in heel pain* (based on third-party laboratory stress testing) ✅ Improve walking endurance and easily cope with daily commuting or long-distance walking ✅ Natural gait correction, improving posture and health starting from the feet


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

56 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great slippers

Great slippers. Very comfortable and provide good support. Plus they are well made and last a long time. My friend got a pair of the shoes and said they are his favorite shoes.

2 de março de 2026
Avaliado com 3 de um total de 5 estrelas

Walkhero: Shoes. 2 late arrivals.

I like the shoes very much. This review is not about the product, but the company Walkhero itself. I've had 2 orders from them. They highlight FREE US SHIPPING. Yet both orders done 2m apart both came from overseas. And guess what, had to wait damn near 30days for my product to arrive. Not the 7days they mention on their website. And if planning for a gift, order over a mo ahead to guarantee they come on time. Called them and all they say: is to return the product in the ORIGINAL BOX. Yet mine came in bags, no box. So no help there either. Just blah and a sense of unhappiness. Not sure what's going on over there, but they seem to work as dropship, than this large Company they express themselves to be. And if your just gonna throw the sense of the word, US. Don't mess with the US.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

My feet is picky with footwear

My feet is picky with footwear, since it easily aches on all random places. Walkhero is really a hero! Now my feet is fine even with long walks and extraneous activities.

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best Shoes for Foot and Heel pain

I purchased a pair of womens mules with arch support. I suffer from Fibromyalgia and Osteoarthritis and have had back and neck surgery. Walking for any length of time is very hard to do. I bought these without expecting much, as with any shoes I have bought. I was extremely surprised when I stepped into these. Oh my gosh, these started molding to my foot right away. The wide toe box gives me more room than any shoe I have & the fit is perfect. I am 77 years old and have never had shoes that didn't bother my toes. After walking in tennis shoes today doing errands I wanted to cry,but,I came home &slipped into these shoes ,and within minutes my pain was gone. I am going to buy another pair and would highly recommend this shoe to anyone with foot and heel pain. The price,the fit,the comfort, all exceeded my expectations. Thank you Walk Hero for making such a wonderful product.I rarely write reviews but felt this shoe deserved it. I had a few questions and customer service was excellent.

20 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Comfortable

Because of the shoe being too large the company replaced my shoes- thank you Walk Hero I can now wear the shoes!

28 de dezembro de 2025
Avaliação não solicitada
logotipo da walkhero.com

Resposta de walkhero.com

Dear customer, regarding the other pair of shoes, we clearly stated before your purchase that they were non-refundable and non-exchangeable because they were on sale at a discounted price. We believe you saw this discounted price and also our stated policy, but we don't understand why you are leaving this review now. If other customers see this, it will cause misunderstandings, and we are very upset about this.

Avaliado com 5 de um total de 5 estrelas

Best slippers ever.

I bought these for my husband and my son for Christmas and they absolutely love them. They are very comfortable.

25 de dezembro de 2025
logotipo da walkhero.com

Resposta de walkhero.com

Thank you very much for your recognition of WALKHERO!

Avaliado com 3 de um total de 5 estrelas

WalkHero stood behind their guarantee

Update#2
WalkHero refunded the entirety of my order. This was a very pleasant surprise because one pair of shoes was a final sale and not eligible for return. When I asked for a return shipping label they explained that I should keep the shoes and donate them to someone needy.

Update#1:
I received my products in a damaged box, 10 days after ordering, that was after I complained and they supposedly pushed the shipper.
The description of the shoes I ordered specifically stated, "Enjoy the freedom of a wide forefoot area designed to accommodate conditions like bunions and hammertoes." but they were too tight

Original review:
One pair of shoes was in New Jersey, without moving for 4 days. The other item hadn't left China after 4 days. Had I known products were coming from China, I would not have ordered.

25 de novembro de 2025
Avaliação não solicitada
logotipo da walkhero.com

Resposta de walkhero.com

Hello, dear customer, we have not received your email regarding this issue, so we need to verify it with you. Please feel free to contact us via email, and we will investigate the situation. Please rest assured that WALKHERO is committed to improving foot health, and we have invested a great deal of resources to ensure our products can help everyone. Therefore, please trust the WALKHERO brand. If you have any questions, please feel free to contact us. Thank you very much!

Avaliado com 5 de um total de 5 estrelas

Love these shoes

Love these shoes, I have had to purchase very expensive shoes for my foot pain, decided to look into something more affordable. These shoes are better than most I’ve paid much more for. Bought the slip-ons first, then a pair of tennis shoes, and just ordered the insoles.

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Women's Supportive Pain Relief Slip-Ons…

Women's Supportive Pain Relief Slip-Ons got good reviews on the website. I purchased them to relieve Morton's Neuroma while walking around the hardwood floors in my apartment. They work! So comfortable and a great price. These are the most reasonable prices for high quality comfort shoes. Easy to use the website. I will definitely purchase from them again.

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have tried way too many brands

I have tried way too many brands, I always wear out the shoes too quickly due to my walking and running routine. I have gone through Sketchers,Brooks, Reebok, Nike, and Hoka and they all wear out in 2 months, except for the sketchers that wore out in 3 weeks. Walkhero has been great, it is the only shoe I buy now. I have not purchased a sneaker that was not Walkhero since 2023.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love em

Love the shoes! Looks stylish while being VERY comfortable. Very satisfied with my purchase

25 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

CRAPPY SHOES AND FALSE ADVERTISING

False advertising. These are not quality shoes for people with foot problems or otherwise. Also, returns process has you jumping thru hoops, and NOWHERE is free return shipping mentioned. THEY HAVE BBB COMPLAINTS AS WELL.

7 de agosto de 2025
Avaliação não solicitada
logotipo da walkhero.com

Resposta de walkhero.com

Thank you for bringing your concerns to our attention. We're sorry to hear your experience did not meet expectations. Our products are generally well-received by customers with various needs, and we strive to ensure all product descriptions are accurate and transparent.

Regarding returns, our policy is clearly outlined at the time of purchase, and we offer multiple channels to assist customers with the process. We regret if you encountered difficulties and encourage you to reach out to our customer service team directly for personalized assistance.

We value feedback and are committed to continuous improvement. Should you wish to discuss further, please contact us so we can address your specific situation.

Avaliado com 5 de um total de 5 estrelas

Fast delivery.

Fast delivery.

15 de agosto de 2024
logotipo da walkhero.com

Resposta de walkhero.com

Thank you so much for your positive feedback! We're thrilled to hear you were happy with the fast delivery. Our team works hard to get your orders to you promptly, and we're so glad that effort paid off. We look forward to serving you again soon!

The Walk Hero Team

Avaliado com 1 de um total de 5 estrelas

Worse sneakers ever purchased ,bad quality, bad return customer service.

equality of walk hero from 1 to 10 is 0.worse sneakers than you can buy in dollar store.
Lack of arch support and structural problems: Durability Concerns: in materials used in the shoes, Inadequate fit and misleading sizing claims:
 Very bad poor customer service and return process: will not return shoes, with claims of being denied returns due to the shoes being "worn or your receipt expired.

15 de abril de 2025
Avaliação não solicitada
logotipo da walkhero.com

Resposta de walkhero.com

"Thank you for your feedback. At Walk Hero, we are committed to providing quality products and stand behind their construction. Our sneakers are manufactured to high standards using durable materials. The level of arch support is designed to accommodate the general population and is a feature many of our customers appreciate. It's possible that the specific fit or support may not meet every individual's unique biomechanical needs, which can vary greatly from person to person.

Regarding sizing, we provide a detailed size chart to assist customers in selecting the correct fit. We always recommend consulting this chart before ordering, as an improper fit is often the result of selecting a size that does not align with the customer's precise measurements.

Concerning the return, our policy is designed to be fair to all parties. Returns are happily accepted for unworn items in original packaging with a valid receipt within the 30-day window. We must uphold these conditions to ensure the products can be restocked. Unfortunately, we cannot process returns for items that show signs of wear or are past the return period, as this prevents us from reselling the product and is a standard practice to protect our business from misuse. Our customer service team strictly follows these guidelines to ensure consistency and fairness for everyone."

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