Wardrobe Direct Avaliações 

308
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I sent a query regarding a wardrobe via the online email form. I got a reply back quickly with all the information I needed. I ordered the wardrobe and set up a payment plan - The whole process was... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful quality and instructions were terrible. The drawer shelf was 2.5mm hardboard held by nails, usually the drawer sides would have grooves where the shelf would slide into. Instructions w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very pleased with the wardrobes when they finally arrived (had to wait several weeks as one of the parts was out of stock so it was delivered in the 7-10 days stated on the website). They were quick... Ver mais

Avaliado com 4 de um total de 5 estrelas

I spent a lot of time looking for furniture on different sites, wardrobe direct seems at the moment good value for money. I spoke to a human named Jack who was extremely helpful. The reason I have... Ver mais

Detalhes da empresa

  1. Loja de Móveis para Quartos

Escrito pela empresa

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 64% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(308)

62 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

I disliked the driver very rude

I disliked the driver very rude, boxes had footprints on it while I paid for £50 special delivery, but I really like the wardrobe stunning

15 de junho de 2024
Avaliação não solicitada
logotipo da Wardrobe Direct

Resposta da Wardrobe Direct

Dear Valued Customer,

We are glad you found our wardrobe stunning and your are enjoying your wardrobe.

However, we are sorry to hear your experience about the logistics company who delivered your order.

We strive to offer a satisfying all-round service to all our customers from ordering, delivery, and assembly.

Please can you email us on sales@wardrobedirect.com with further details and we will take this forward and raise a formal against the logistics company.

Best Regards
Simon

Avaliado com 1 de um total de 5 estrelas

Really quick to take my money

Really quick to take my money
Not so quick to deliver wardrobe and even slower to respond to the problem once delivered

13 de junho de 2024
Avaliação não solicitada
logotipo da Wardrobe Direct

Resposta da Wardrobe Direct

Hello Robert,

We are sorry to hear you had trouble connecting with a live chat operator.

I have noticed that you emailed us later that day on the 13 June and one of our after sales staff called you within 1 hour and addressed the problem you were facing by ordering your what you required on the same day.

if you require further assistance you can always reply to your latest email and we will respond as quick as possible.

Best Regards
Jack

Avaliado com 5 de um total de 5 estrelas

Good quality wardrobe

Good quality wardrobe. Instructions were clear, spent some time marking up which piece was which and got it built in about 3 hrs.

10 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Lovely wardrobe

The wardrobe was delivered within the time frame their website stated (although I had to chase them for an update, so that could be improved). It took 2-3 people to build/ install the wardrobe, but it only took about half a day to do and the instructions were easy to follow. The wardrobe is a really good size, and I really like it. My only niggle is that one of the side walls pops out a little bit at the top if we close one of the the sliding doors with a push, so we have to make sure the we close that for gently. My husband says that will be easy to fix though with wood glue/a bracket on the inside.

30 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wardrobe we ordered I think its very…

Wardrobe we ordered I think its very good price to quality, order processed very quickly, even state it takes 4-5 weeks to deliver, we received delivery comfirmation after 5 days, assembly of wardrobe it's easy, did it by myself only, on the manual stated 3 people need, i'am handyman for work so that's maybe help, oweral all perfect, wardrobe it's beautiful, thank you very much.

3 de maio de 2024
Avaliação não solicitada
logotipo da Wardrobe Direct

Resposta da Wardrobe Direct

Hello Ricardas,

Thank you for your review. We are glad to hear you found the wardrobe "beautiful" and "easy to assemble"

Although some items may state longer delivery times we always strive to deliver orders ASAP.

Best Regards
Jack

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service, as stated in some other reviews regarding wardrobe direct they just seem to ignore you.
I ordered a wardrobe door almost three months ago now and still have not received it. I emailed multiple times and tried communicating via their online chat however it was just ignored. I later received an email apologising and they said they would get back to me but I didn’t hear anything. I of course emailed again and received only a sorry about that apology and said I will not be getting any money back.
I will never be using this company again.

21 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service , damaged goods delivered and assembled, refusal to collect or refund… cowboys

16 de maio de 2024
Avaliação não solicitada
logotipo da Wardrobe Direct

Resposta da Wardrobe Direct

Dear Valued Customer,
We are sorry that your particular assembly did not go well as planned and we took full responsibility according to our assembly terms & conditions to assure you that we will be re-visiting you soon to replace and re-fit the damaged panels to complete your order to standards.
Your replacement parts have now arrived from the manufacturer and our assembly team will soon be in touch soon to arrange a date for a revisit.
Thank you for your kind patience and understanding.

Best Regards
Simon
After Sales Team

Avaliado com 1 de um total de 5 estrelas

I’ve had contacted Wardrobe Direct over…

I’ve had contacted Wardrobe Direct over 3 times via email regarding a fault with the wardrobe doors, I’ve filled out a warranty form online and tried to call numerous times (mailbox is full on the answer phone) and nobody answers on the number I’ve called now resorting to trying to get in touch through here. Please can someone get back to me?

16 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Experience

Wow, too some time to get things right with my order and now it has been placed I am counting down the days to getting some professionally made wardrobes to replace my old catalogue ones that have seen better days. Oh I am so excited and I just can not hide it !!

15 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful awful awful customer service

Awful awful awful service

Ordered the wardrobes from the quick dispatch - 7 days section. Email confirmation 3-4 week delivery. Wardrobes delivered and assembled. Assembly team pointed out a number of faults in the wardrobe and advised they believed it was either seconds or ex display and that they would update their company. Tried to get hold of wardrobe’s direct to arrange for a wardrobe of suitable quality to be sent. No contact number to contact wardrobes direct. Chat bot kept crashing and only email is the sales email. Most emails have gone completely ignored. I’ve now had to instruct my credit card company to raise a dispute as I’ve got nowhere with wardrobes direct themselves. They replied to one or two emails then nothing from them in the last month despite sending numerous emails.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 stars

5 stars. An absolute stunning wardrobe. Seeing it built and in my bedroom I would have paid more for this… solid and sturdy and the amount of space is amazing. The guys that assembled it were also brilliant
Thank you

26 de abril de 2024
Avaliação não solicitada

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