Nonostante il servizio dedicato ai clienti sia solo in inglese, gli operatori sono gentili e disposti a venirti incontro. Purtroppo si affidano a compagnie di spedizione tipo evri che per quale moti... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a small problem with my preorder of one of the battle forces boxes delivery ( I'm from Mexico) when Hannah came to my help. She did not only provided excellent service but she also owned my sit... Ver mais
I’ve had an account with Games Workshop, now Warhammer for years now. I’ve never had a lost package. I’ve always received my package on time or ahead of schedule which is wonderful. The website flows... Ver mais
Just awful, items that seem to be in stock are out of stock when you want to pay and if youre not from the uk you have to change the language or you cant buy anything 👎
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contato
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service. The amount of consideration spent in ensuring that my order was completed correctly was very reassuring and the selections offered to help me build my army to the specifications that I want are irreplaceable.
Good experience
Good experience. It is fun to look through things I really can't afford. Why are so many items listed as out of stock?
Pode usar a ajuda de IA para as respostasVer mais
Worst experience as a customer.
Worst experience trying to figure out where my package is. Send three emails one gets a response and any follow up is just a middle finger.
The attitude screams thanks for the money, best of luck figuring out anything.
Games workshop going above and beyond to be the worst possible experience you can have.
Two weeks? One reply? That’s a joke.
At this point my only option is a credit card dispute.
Thank you for being utterly unresponsive.
Edit: I had to call the United States customer service to get anywhere near of an idea to just to find out it was left out by the door and stolen.
Initial email was responded to regarding an initial question about the initial order but not the redirect order.
Upon following up on the email i received no reply, then proceeded to send further emails and still haven’t seen any reply until i reached out to US warhammer and was informed of the delivery.

Resposta de Warhammer
Warhammer is always a great experience
Warhammer is always a great experience
They did ask to see a receipt from 6…
They did ask to see a receipt from 6 months ago initially, but after getting witness proof of purchase from a store manager they gave me a new codex code
Overall good
Depending on the product type it sometimes takes a while to ship. But that’s usually communicated. I’ve never had any issues.
Great customer service from Kelly and…
Great customer service from Kelly and Richard with my order. Very much appreciated.
Good experience
I only ordered a gift card online for a family member’s birthday but I had no problem with navigating my way through, hassle free experience.
Very good and responsive support, nice webstore also
While I personally still prefer the older look and interactive aspects of the webstore from a few years ago, the new UI and appearance is still very clean and easy to navigate. Well organised and very easy to find stuff and information about it also, greatly limiting the confusion someone new to the hobby might encounter otherwise.
Customer service have also been really friendly and responsive each time I've used them before, and although I have my qualms with GW as a company at times its staff have proven to be very consistently polite and reliable.
Overall well integrated webstore, and with very good info and customer service
By the will of the Motive Force
By the will of the Motive Force,
Let no backlog impede its journey,
Let no mislabel cast it into the warp of “pending status.”
Expedite, O Omnissiah, this humble request—
That it may arrive in blessed haste,
Sealed, sanctified, and complete.
Glad to use warhammer plus
Glad to use warhammer plus, website works well, a bit annoying that I often have to login again, but I guess it's good security.
Actually
Actually, I’d love to give 5 stars. But for the ordering and delivery service, I can only give 3 stars.
You place an order, and they say it’ll arrive in 2–3 weeks. After 4 weeks, you follow up and don’t get a response for days.
The corpse cart will live again ha ha
Ordered on line for first time with warhammer straight forward and easy very quick delivery items really well packaged, detail to models second to none, extremely impressed from ordering to delivery Thank you
Easy to order
Easy to order, postage to my local GW shop is an awesome option.
He tenido una buena experiencia
He tenido una buena experiencia, la estructura de compra y pago es muy accesible.
Great Customer Service
Great Customer Service that does its best to correct all problems and find solutions.
Great service and Clear website
Great service and Clear website
Responses were quick
Responses were quick, succinct and exceedingly helpful. There was no hassle with the provided evidence of product defect like i'm used to with alot of similiar companies, and the staff I spoke with were generally very kind.
There is nothing better than free…
There is nothing better than free Warhammer, especially when you wake up to it. I found that I was sent a free voucher and It just so happens the price of the voucher was that of the classic black orc model. With that and warhammer+ model I got with it my day has been predetermined to be a great one, thanks GW!!!
your cart sigan in system sucks it…
your cart sigan in system sucks it replaced items from my cart so had to reorder preorder stuff now have to call customer service on monday as they are not open on preorder days
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







