Bill Federico is an exceptional salesman, professional, easy to work with and a problem solver. He has sold me three watches now and I couldn't be happier. I had a issue with fitment on a watch and... Ver mais
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Veja o que dizem as avaliações
Second purchase from watchfinder. Customer service is great and responsive. Good value for money in both the Cartier and Grand Seiko i bought. Fair values for my trades. Nia was great and made sure m... Ver mais
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I had a wonderful experience buying my husband’s dream watch. The first one I got was in immaculate condition but not the exact style he wanted. So we had a very easy time exchanging for his perfect w... Ver mais
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Ability to negotiate and establish a price that was fair and acceptable where both parties felt good about the deal. Watch quality assignment was spot on to where if watchfinder suggests is ex... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent logistics centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a trade-in. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 Month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Informações de contato
Reino Unido
- watchfinder.com
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product delivered as promised and as…
Product delivered as promised and as described.
6 de julho de 2026
Second purchase from watchfinder.
Second purchase from watchfinder.
Customer service is great and responsive. Good value for money in both the Cartier and Grand Seiko i bought. Fair values for my trades. Nia was great and made sure my second purchase arrived in time for a special event.
16 de julho de 2026
Avaliação não solicitada
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Rapida la entega y muy buen servicio
Rapida la entega y muy buen servicio, me gusto mucho y seguire comprando mis relojes aqui,agradecido
1 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Very easy process
Very easy process. I had my new watch in hand in less than 1 week after paying online. I would recommend and definitely use again.
1 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Resposta da Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Awesome
Awesome, service, price, shipping
I would definitely recommend for a good watch experience
29 de junho de 2026
Resposta da Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Resposta da Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I had a wonderful experience and I…
I had a wonderful experience and I can’t say enough about all the amazing help
29 de junho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The staff was easy to work with
The staff was easy to work with, answered questions promptly, prepared my watch, and delivered it quickly as described.
7 de julho de 2026
Avaliação não solicitada
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I recommend this company!
My experience was great! They gave me more than I expected. They responded to my questions promptly. I changed my mind on watch I was interested in. They were quick to make the adjustment. Very happy with my sale and new watch! I would do business with them again!
Thanks,
Mark
6 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Very professional.Superb care with…
Very professional.Superb care with delivery of merchandise and bonafide certifications!
6 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Resposta da Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The Oris Aquis
The Oris Aquis was the second watch I bought from Watch finder. The first one was an Omega for which I would give 5 stars. Now just 4 because the shipping costs and taxes were not mentioned during the negotiation phase. Partly my fault because I didn’t explicitly ask. The watch is great though.
26 de maio de 2026
Resposta da Watchfinder
Hello,
Thank you so much for sharing your experience with us. We’re pleased it was a positive one. We appreciate your comment about the tax and delivery costs, which we’ll be passing on to the relevant team.
We’re always looking for ways to improve our processes, so your feedback is greatly appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Website is very easy to use
Website is very easy to use. Watch showed up within 2 days of ordering and is in the exact condition as stated on the website.
1 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service all the way through
Excellent service all the way through. Watch in perfect condition and deliver was unbelievably fast. Highly recommended.
1 de julho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great customer service
Great customer service. Watch came as described. Fast, reliable shipping.
29 de junho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Bill Federico is an exceptional…
Bill Federico is an exceptional salesman, professional, easy to work with and a problem solver. He has sold me three watches now and I couldn't be happier. I had a issue with fitment on a watch and he returned it no questions ask and got me into a watch thats perfect for me.. Thank you Bill, Thank you Watchfinder. I will definitely be using them for future purchases
29 de junho de 2026
Resposta da Watchfinder
Hello,
We’re so pleased to hear about your experience with Bill. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Watch wasn't shipped to the correct…
Watch wasn't shipped to the correct address and the addressed it was shipped to the delivery company never asked for a signature and just left a 14k watch on the porch with no one home. When I inquired about the situation with customer service I was told someone would figure out what happened amd call me but no one ever did.
29 de junho de 2026
Resposta da Watchfinder
Hello,
Thank you for letting us know about your experience, we completely understand how frustrating delivery delays can be.
We’re reviewing this with our courier partner, to make sure this doesn’t happen again and appreciate you bringing it to our attention.
A member of our Aftercare Team will contact you to discuss this further.
Kind regards,
The Watchfinder Team
Excellent Service
Have purchased several watches from watchfinder and each time the watches were in excellent condition with great customer service.
29 de junho de 2026
Resposta da Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or trade-in a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
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