Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Ver mais
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Veja o que dizem as avaliações
Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Ver mais
A empresa respondeu
Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Ver mais
I had a query regarding my order. Esther was a huge help, updated me almost immediately with the status of my order and why the order had not been dispatched (1 item was out of stock). And quickly a... Ver mais
Detalhes da empresa
Sobre Wavesupboards
Escrito pela empresa
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Informações de contato
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Reino Unido
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Excelente
1 mil avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
I bought a WAVE paddleboard a few years ago and it has got so much use! I unfortunately lost my fin on the last paddle of the season. I contacted WAVE as couldn’t see they sold the fin and was told it was now discontinued. Antria was so helpful and kindly agreed to hunt for one. One has been popped in the post. Thank you very much - amazing customer service!
6 de novembro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hello Jenny,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your paddleboard has brought you so much enjoyment over the years. It’s great to know that I was able to assist you :)
We really appreciate your support and hope you enjoy many more great paddles ahead!
Best regards,
Antria @ Wave Team
Good customer service with fast…
Good customer service with fast response to emails.
Although the did not update my delivery address after me contacting them and they agreeing that could and would.
However the prices are fair and fast delivery.
18 de agosto de 2025
Resposta da Wavesupboards
Hi David,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with our customer service, fair pricing, and quick delivery.
We’re sorry to learn there was an issue updating your delivery address after confirmation — that’s certainly not the experience we aim to provide.
Your comments have been passed on to our team so we can ensure this doesn’t happen again. We truly appreciate your understanding and support.
Best regards,
Antria @ Wave Team
Easy to order came quickly good product…
Easy to order came quickly good product at a good price
23 de setembro de 2025
Resposta da Wavesupboards
Hi there,
Thanks so much for your kind review! We’re glad to hear your order arrived quickly and that you’re happy with the product and price.
Best regards,
Antria @ Wave Team
Helpful Live Chat
I placed my order and accidently made a typo in the email address, The live chat was intuitive AI that quickly identified i needed human intervention and i was soon talking with a human and able to resolve my issue quickly. Thanks David for your quick and efficient help.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hi Sharon,
Thank you so much for your wonderful review! We’re so pleased to hear that our live chat system helped connect you quickly with our team and that David was able to resolve your issue efficiently.
We truly appreciate you taking the time to share your experience — feedback like this means a lot to us and to our support team.
Kind regards,
Antria @ Wave Team
Venturer Drop stitch Canoe.
Good communication prior to being sent. Delivery as expected. Very pleased with product quality etc.
6 de outubro de 2025
Resposta da Wavesupboards
Hi John,
Thank you so much for your kind feedback! We’re really glad to hear that you were happy with the communication, delivery, and quality of your product. It’s great to know you’re pleased with your purchase.
We truly appreciate your support and hope you continue to enjoy your Wave product!
Best regards,
Antria @ Wave SUPs
Great Service
Antria and Sophie were very quick to respond to my queries and provided me with all of the information I requested - great service!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hi there,
Thank you so much for your kind words! We’re so glad to hear that you were happy with the support from Sophie and myself. Providing quick, helpful service is something we take great pride in, and your feedback means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Antria @ Wave Sups
Great customer service support
Great customer service support from Sophie and help to quickly resolve an issue with our board!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Thank you for your lovely feedback! We’re so pleased to hear Sophie was able to help and get your board issue resolved quickly. We’ll be sure to pass along your kind words — she’ll be delighted! Wishing you plenty of great adventures out on the water. 💙🏄♂️
Excellent Service and High-Quality Products
I ordered robes as a gift, but due to the courier’s fault, the shipment was damaged. I communicated with the company representative, Antria, who was very responsive. She quickly organized the return of the damaged package and sent us a new robe. The products are of very high quality — we love them! Communication was excellent, and the company handled the issue efficiently and professionally.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hello Inga,
Thank you so much for your lovely review! I’m really glad we were able to get everything sorted quickly for you after the courier issue. It means a lot to hear that you’re happy with both the service and the quality of the robes — that truly makes our day!
We appreciate your patience and kindness throughout the process, and we hope you continue to enjoy your robes for a long time to come.
Warm regards,
Antria @ Wave Team
Query was solved quickly
Query was solved quickly, lovely agent (Sophie)
14 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hi Tina,
Thank you so much for your kind feedback! We’re delighted to hear that your query was resolved quickly and that Sophie provided you with great service.
I’ll be sure to pass your lovely comments along to her — she’ll be so pleased to hear them!
Kind regards,
Antria @ Wave Team
Great Customer Service
I had a issue with one of the attachments. I spoke to Esther who was very helpful and arranged a replacement part immediately. Very happy with the board and the customer service.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hi Tom,
Thank you for your kind words! I’m so glad Esther was able to help and get a replacement part sorted out quickly. It’s wonderful to hear that you’re happy with both your board and our customer service!
We hope you continue to enjoy using your board and that it brings you many great sessions ahead!
Best regards,
Antria @ Wave Team
Fast delivery, great customer service.
My order came next day, I got all components out of the package and pumped it up to check any damages, everything was fine!
I had trouble with the pump not reading and contacted the helpful customer service team, Esther got back to me with a quick response we found that it was me that was the issue! Not the pump.
Amazing service and amazing products! Highly recommend
3 de outubro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hi Thai,
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and that everything was in perfect condition. I’m glad Esther was able to assist you and that it was an easy fix in the end.
Your recommendation means a lot to us, and we hope you enjoy your spa to the fullest!
Best regards,
Antria @ Wave Team
We ordered 2 large dry robes but we…
We ordered 2 large dry robes but we realised when they were here they were the wrong size, Anita was great and helped guide my through the return process. We've since ordered the same robes in medium and their perfect!! Highly recommend!
25 de setembro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Hello Dan,
Thank you so much for sharing your experience! I’m really glad I could help guide you through the return process, and it’s wonderful to hear that your new medium robes are the perfect fit. Your recommendation means a lot, and I hope you enjoy your robes for a long time to come!
Best regards,
Antria @ Wave Team
10 stars!!!!
I couldn’t recommend enough. Bought myself the cruiser at the start of the year & over summer, my 10 and 6 year olds would spend hours out in it together. I’ve just purchased a second board for my daughter’s 11th birthday so that I can actually use my board again as she had loved it. The customer support is fab too & if I’ve had questions, I’ve had quick responses
19 de agosto de 2025
Resposta da Wavesupboards
Wow – thank you so much for the 10 stars! 🌟 We’re over the moon to hear how much your family has enjoyed the Cruiser, and what a perfect birthday gift for your daughter too. It’s wonderful knowing our boards are helping create so many fun memories together. We’re always here if you need us again – happy paddling! 💙
Fantastic product and great value for money.
After extensive research I decided to purchase a Wave Navigator kayak from Wavesupboards.com.
Communication with the company was excellent by both email and phone. Advice was friendly and immediate.
I had to pre order as the 1/2 person model had sold out.
It was well worth the wait.
The quality of the kayak was even better than expected.
Attention to detail is incredible.
Even the instruction booklet is clear, well designed and produced on good quality paper.
Construction materials are very tough and easy to clean and maintain. The design is practical and obviously based on thorough testing and wide experience of the activity.
All accessories are included in a well made carry case. Nothing else is needed to get you on the water.
It was important for me to have a kayak that easily converts from one to two people. The clever design makes this adjustment quick and easy.
I’ve owned a number of both rigid and inflatable kayaks, but not come across anything that can touch the Wave Navigator for quality and incredible value for money.
The whole experience reflects an enthusiastic company that really cares about its products and customer service.
I can thoroughly recommend the Wavesupboards team and their products without reservation.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Wave Navigator kayak has exceeded your expectations and that the whole experience – from communication to the final product – has been so positive. It’s great to know you appreciate the design, quality, and versatility, as these are things we put a lot of care into. We’ll be sure to share your kind words with the team, as feedback like this really motivates us. We look forward to seeing you enjoy many adventures on the water with your new kayak! 🚣♂️🌊
Resposta da Wavesupboards
Thank you for your feedback! We’re glad to hear you’re happy with the quality of your item. 💙
Resposta da Wavesupboards
Thank you for your kind feedback! We’re so pleased to hear you found our website easy to use and that your order arrived quickly. We hope you enjoy your purchase and look forward to welcoming you back again soon!
Pump doesn't work properly and doesn't…
Pump doesn't work properly and doesn't show pressure level. Main fin doesn't fit into the clip.
18 de agosto de 2025
Resposta da Wavesupboards
Hi,
Thank you for your review, I am sorry to hear of this issue
I sent an email to you yesterday to get this resolved. I look forward to your response.
Kind regards
The Wave Team
Excellent boards!
Excellent boards! comes with all, what you need to get paddling. All wrapped very well with plastic free packaging plus prompt delivery.
Best price on the market with a high quality,highly recomended!
19 de agosto de 2025
Resposta da Wavesupboards
Thank you for your fantastic review! We’re delighted to hear you’re enjoying your board and that you appreciated the eco-friendly packaging, quality, and value. It’s great to know everything arrived promptly and ready for the water. Your recommendation means a lot to us – happy paddling! 🌊🛶
Inflator issue
I was having difficulty with my current paddleboard inflator so raised my issue with Wave SUP Boards.
After a few conversations back and forth Esther from Wave Sups was very helpful and very quickly came to a very reasonable solution which I am very happy with the outcome and over all very happy with the customer service I have received.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
Thank you for sharing your feedback! We’re so pleased to hear that Esther was able to assist you and find a quick and reasonable solution for your paddleboard inflator. Delivering great customer service is really important to us, and it’s wonderful to know you’re happy with both the outcome and your experience with Wave SUP Boards.
We truly appreciate your support and look forward to seeing you back on the water soon!
Best regards,
The Wave SUP Boards Team
Bought a paddle board
Bought a paddle board, delivery was quick to be fair but oh my god…the return process! I needed to send it back straight away, their return policy states it has to happen within 14 days of purchase. Sent it back within 4 days….at my cost. Their return address is unclear, send it to ‘this’ address even though you bought it from somewhere different and their HQ is another address and there correspondence emails are always sent from someone different with generated email responses.
1 month later and threatening credit card and small claims legal action I finally got a refund. If you know what you want I would say it’s an acceptable company to use but otherwise stay well clear as you won’t get any help when returning. Shame companies take this stance when people spend hard earned money on products and want a simple return process. Won’t use again.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Wavesupboards
We’re very sorry to hear about your disappointing experience with our returns process. This is certainly not the level of service we aim to provide. While our policy requires returns within 14 days, it should never have been so confusing or frustrating for you to arrange, and we apologise for the unclear communication regarding addresses and emails.
We’re glad your refund has now been processed, but we completely understand your frustration with the delay. Please be assured that we are reviewing our returns process and communication procedures to make them clearer and more efficient moving forward.
We value all feedback, even when it’s not positive, as it helps us improve. Thank you for taking the time to share your experience.
Best regards,
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