Ordered a suit and wasn’t until almost a week later I was told the trousers were out of stock even though it let me order. They told me this after I emailed them on an update on delivery. Thought th... Ver mais
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Veja o que dizem as avaliações
Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... Ver mais
Amazing service. Royal Mail seem to have lost one out of two packages I was expecting. Customer Service team at Wax have replaced lost T shirt quickly and with no fuss at all. Love Wax products and ca... Ver mais
Very attentive customer service and very quick response to a request to cancel an incorrectly input order. it gives me a great deal of confidence in this company.
Detalhes da empresa
Escrito pela empresa
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Informações de contato
10-11 Greenland Place, NW1 0AP, London, Reino Unido
- customercare@waxlondon.com
- waxlondon.com
4,2
Muito Bom
127 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 10% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great design and great customer service
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da Wax London
Hi James,
Thank you for your feedback!
Best wishes,
Wax London
Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!
4 de fevereiro de 2024
Avaliação não solicitada
Resposta da Wax London
Hi Sori,
Thank you for taking the time to share your feedback. We're glad we were able to be of assistance.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.
5 de janeiro de 2024
Avaliação não solicitada
Resposta da Wax London
Hello,
We appreciate you taking the time to give us your feedback regarding the clothing, and we're glad to hear we were able to assist you.
Please let us know if there's anything else we can help with.
Best wishes,
Wax London
Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Wax London
Hello,
Thank you for taking the time to give us your feedback! We're so glad we were able to help you resolve the issue with your order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Lovely shirts
Lovely shirts, I'll definitely shop here again!
16 de janeiro de 2024
Avaliação não solicitada
Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Wax London
Hi John,
Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the quality of the items.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.
27 de dezembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hello,
Thank you for your kind feedback. We're so happy to hear you like the Overshirt, and we're glad to be of assistance.
Best wishes,
Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hi Claire,
Thank you for taking the time to give us your feedback. We're so glad we were able to assist with your exchange. We hope you're happy with your new order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hi Andrea,
Thank you for taking the time to give us your feedback, and we're so glad we were able to resolve the delivery issue for you.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.
30 de novembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hi Leslie,
Thank you for taking the time to give us your feedback, and we're glad to be of assistance.
Please do let us know if there is anything further we can help with at all.
Best wishes,
Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍
30 de novembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hi Mark,
Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with your purchase.
Best wishes,
Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.
16 de novembro de 2023
Avaliação não solicitada
Resposta da Wax London
Hi Timothy,
We appreciate your feedback, and we always value hearing from our customers.
We're currently in the process of reviewing our returns process, however we have reached out to you directly via email to discuss the matter further, and we look forward to your response.
Best wishes,
Wax London
I’ve bought a few items over the last…
I’ve bought a few items over the last year and the quality is superb! Fit is perfect and really looking forward to ordering some items from Autumn/Winter collection this year.
22 de setembro de 2023
Avaliação não solicitada
A Seamless Shopping Experience with Exceptional Quality and Style!
I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.
Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!
21 de setembro de 2023
Avaliação não solicitada
Quality of the products is great and…
Quality of the products is great and delivery was very fast. Bought a pair of trousers in the wrong size but the team were very quick to exchange my items and I generally had a lovely experience! Great brand
30 de abril de 2023
Avaliação não solicitada
Returns & Refund worked
I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service
11 de setembro de 2023
Avaliação não solicitada
Very poor in terms of customer service
Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.
27 de julho de 2023
Avaliação não solicitada
Resposta da Wax London
Hi,
Thank you for your review.
We are very sorry to hear that your experience with us was not positive. We work as fast as possible to ensure all orders, exchanges, refunds and communication are performed efficiently and with transparency. If there is anything we can do to help resolve this situation please contact us at customercare@waxlondon.com and we would be more than happy to assist.
Our apologies again for any inconvenience caused,
Wax London
Top quality menswear
I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!
22 de maio de 2023
Avaliação não solicitada
VERY bad experience
I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎
7 de março de 2023
Avaliação não solicitada
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