Western Digital Avaliações 666

Incredibly poor customer service. I ordered a hard drive only to not have it show up for almost 1 month. 2 weeks go by and I message them asking them what the issue is, only to be put on the merry go round of customer service. They informed me that I would have to message the courier? When they didn't give them the correct address. I had already done this and the courier informed me that they would have to change it. I was then told another 8-10 days before I hear anything back. This company is wild. My package would've sat there until Christmas had I not said anything to these guys. Take my advice amongst countless others. Don't use them.

Internetstore und Erreichbarkeit sind grottenschlecht.
WD ist nicht einmal in der Lage dem UPS-Paketdienst die korrekte Lieferadresse zu übermitteln, obwohl diese auf der Rechnung vermerkt ist.
Ich warte auf die Ware immer noch.
Bei der Abbuchung des Rechnungsbetrages ging alles ganz reibungslos.
Genau den gleichen Fehler hatte ich vor einem Jahr zu ertragen.

Hier gehört der Aufsichtsrat imformiert und der Vorstand gefeuert.

WD my passport 2TB unreliable and hard work. makes a poor cup mat at best.

Wenn WD Festplatten ist der Garantiezeit kaputt gehen, muß man den teuren Versand nach Tschechien selber bezahlen.

Bad Bad Bad, There drives are not good and there support even worse, not going to waste my time to write how and what they do wrong, dismil...

Title: Western Digital Review: Poor Customer Service and Product Quality

My experience with Western Digital has been disappointing, to say the least. Firstly, I encountered a product failure shortly after purchasing one of their devices. This alone was frustrating, but what followed compounded my dissatisfaction.

Their customer service left much to be desired. It took more than two months for them to respond to my inquiries regarding the faulty product. Such a prolonged delay in addressing customer concerns is unacceptable and demonstrates a lack of urgency in resolving issues.

When I finally received a response, the information provided was incorrect. This only added to the frustration and prolonged the resolution process. It's concerning when a company fails to provide accurate information to its customers, as it undermines trust and reliability.
Overall, my experience with Western Digital's customer service and product quality has been subpar. I hope they take steps to improve their responsiveness and ensure the accuracy of the information they provide to customers in the future.

Do not buy the My cloud home device I have owned two. The first one was dropped, and corrupted, unrecoverable data.
The second one purchased has been carefully and lovingly treated and filled up with precious files, for it to just sit on my shelf and corrupt, with no reason at all. The data may or may not be on there according to the support people but I won't know unless I am prepared to pay large sums to data recovery third parties, hours and hours of my life lost trying to deal and sort out this machine, for NOTHING! Save your money chose anything else but NOT a My Cloud from western digital as they are completely rubbish and useless,

devo rivedere la mia recensione, onestamente non credevo, ma dopo aver scritto in modo duro alla WD, si sono attivati, ringrazio il Sig. Costantino per il supporto, al momento il prodotto è in RMA ed attendo l'esito delle valutazioni per la garanzia.

sono stati seguito passo passo telefonicamente per definire la pratica

grazie

servizio tecnico inesistente, se non funziona, hai buttato i soldi.
premiamo le aziende serie acquistando da loro i prodotti e WD vada pure in malora, ricordatevi NOI consumatori decidiamo il successo di una azienda

Their cloud mirrors are junk. It forgets passwords, logging is is terrible. There is zero support. I don't understand how this company is still operating. They are behaving like one that is on the verge of being wound up.

HDD EXTERNAL WITH BAD BLOCKS IN JUST THREE MONTHS I LOST SEVERAL IMPORTANT DATA DUE TO THIS TRASH

SanDisk Ultra flash drive cost £7.99 failed after 8weeks so sought replacement. Return requested & authorised, subject to numerous hoopsto repeatedly jump thro' & ridiculously with $27.60 postage paid! Customer service total joke as quick replacement would've been easier, cheaper & kept goodwill of previously loyal customer.

Ich hatte als Gast ein NAS für ca. 900 € bestellt. Das wurde auch geliefert. Leider habe ich nie eine Rechnung dafür erhalten. Alle Versuche, über den Kundeservice eine Rechnung zu bekommen, sind gescheitert. Ich musste bei jedem Kontakt alle Daten jedesmal neu eingeben. Nach mehreren mails kam die Antwort, daß "man leider keine Rechnung manuell bereitstellen könne". Die gesetzliche Pflicht auf Rechnungserstellung interessiert WD offentlich nicht.
Das Verhalten des sog. Kundenservice kann ich nur als arrogant und inkompetent beschreiben.

Fallnummer 7738970
Ich warte seit Wochen auf Erstattung für einen falsch beschriebenen und nach CZ retournierten usb Stick im Wert von knapp 80 Euro. Live Chat startet mit netter Begrüßung. Nach Beschreiben des Problems wird live Chat beendet. Per Mail freundlich informiert, dass man das Problem „eskaliert“ und dann passiert rein gar nix.

Garantiefall des mp3 Players
Man muss es auf eigene Kosten nach CZ senden.
Registrierung und Garantieeingabe dauert ewig... super nervig!

Kaufen sie niemals Western Digital USB-3 Elements 2,5 Festplatte nach ende garantie 2 meine Western Digital USB-3 Elements 2,5 Festplatte 750GB un 1,5 TB war kaput

After a drive failed on me with important data on it, I cannot reccomend WD as a product. Thier service is shambolic to the point where they are uncaring, and just want your money.

I once put all my eggs in to WD, no more!

Customer service is worse than shambolic! It does not exist at all. Just prefer to call customers liars and make u excuses why they wont help with something that they are resonsible for.

Simply the worst service we have ever experienced ...

The Sandisk Extreme 4TB X 2 both failed under warranty 40 days out the box,

We returned them with a RMA and both were signed for and now they can't find them.

Had we not called they would have not even known they had been returned. We have called 4 times and now they are looking for the drives... no communication at all ....only one sided communication.... not one call or email from WD.

They said 7-10 days its approaching a month and still no drives.

The warranty service return lookup service on the website says.... No Warranty Replacement Found.

Highly Disappointed

This is probably one of the worse companies I have ever dealt with. I submitted an RMA for a defective hard drive that was accepted and approved, but I still have not received a replacement, just a lot of time wasted chasing and being rewarded with robotic automatic responses. I will in future avoid buying a drive or any product from a company that appears to not respect the need to provide a good service to their customers. Just avoid and look elsewhere!

UPS dropped off my package to a different address and I disputed it with ups and western digital , there customer service is awful they could care less about there customers I’ll never purchase anything from them ever again

Bought a new western digital blue 2tb hard drive drive ( 2 years ago almost to the day), I got about 1 to 1.5 years usage out of it (not many files on it) and it has died and no longer works. I put it to one side and when I got the opportunity to test it on another computer I did and yet same result. Nothing, no sound of the drive. It's dead.

I have tried to claim warranty in Australia but they have refused saying my warranty has expired 1 year after my purchase.

If you buy western digital just know they don't really have warranties anymore and you will have to threaten or engage in a legal way to attempt for a resolution to your problem.

Stay clear from western digital hard drives.

Western digital hard drives have less of a shelf life than my can of peas I have in my cupboard.