Lisa AI Avaliações 199

Resposta de Lisa AI

Há 12 horas

Hey,

I get why that feels concerning, especially if you don’t recognize the service.

What’s likely happening is that there’s an active subscription on an account that you might not be logged into anymore (sometimes created with a different email or Apple/Google login), which is why it’s hard to find and cancel.

We’ll help you sort this out properly. Please reach out to us on Instagram @lisaai_community, and we’ll locate the account and cancel it for you right away 👍

Resposta de Lisa AI

Há 1 dia

Hey Robert,

Really glad we could get that sorted for you quickly.

Appreciate you taking the time to share this 😊

Resposta de Lisa AI

Há 3 dias

Hey,

That’s not the case, there is a cancellation option available.

In most situations like this, it usually means you’re logged into a different account than the one with the active subscription, or your account was just opened and it was still in sync, which is why you didn’t see it.

If you reach out to us on Instagram @lisaai_community, we’ll help you find the correct account and get it cancelled right away 👍

Resposta de Lisa AI

Há 3 dias

Hey Jelena,

We get that it might not be for everyone.

The app uses a credit (coins) system because each AI generation has a real processing cost behind it. That’s how we’re able to keep the quality and performance consistent. It's pretty easy to earn coins in our community (discord, social media) keep in mind.

Appreciate you giving it a try anyway.

Resposta de Lisa AI

Há 3 dias

Hey,

Appreciate you sharing your experience and glad we were able to get everything sorted and refunded for you.

Just to clarify, emails can sometimes take a bit longer to be picked up, but once you reached out on Facebook we handled it right away.

Since everything was fully resolved, we’d really appreciate it if you could revisit your rating 😊

Resposta de Lisa AI

Atualizado há 3 dias

Hey Roman,

That’s not what happened here.

The account wasn’t cancelled, it was deleted, which doesn’t stop the subscription on its own. Once you reached out, we responded, located the correct account, cancelled everything immediately, and issued a full refund.

So the issue has already been resolved on our side.

UPDATE:

I understand why this felt frustrating, and I want to clear this up properly.

First, you’re right about the timeline, your initial email wasn’t picked up, and we took responsibility for that. That’s exactly why a full refund was issued, even though this was outside of our standard policy.

When I mentioned “immediate response,” I was referring to when you reached out via social media, where we were able to act quickly, locate the account, and resolve everything right away.

Regarding the main concern:

Deleting an account and cancelling a subscription are handled separately. The account deletion removes access to your content, which is necessary for privacy reasons, especially on platforms where personal content is created. However, the subscription itself is a separate billing agreement that remains active until it’s cancelled directly.

I completely understand that this isn’t intuitive, and that’s where the confusion comes from.

In your case:
• We acknowledged the missed email
• Took responsibility for it
• Cancelled everything
• Issued a full refund

So everything has been fully resolved from our side.

Resposta de Lisa AI

Há 4 dias

Hey Leanne,

Really appreciate you saying that.

Glad we could get everything sorted quickly for you and keep it smooth. Thanks for taking the time to share this 😊

Resposta de Lisa AI

Há 5 dias

Hey Kimberly,

I understand why this felt alarming, especially seeing a charge under a name you didn’t recognize.

Just to clarify, the trial clearly converts into a subscription unless it’s cancelled, and that’s how the charge was generated. Sometimes the payment descriptor can appear differently depending on the provider, which can definitely cause confusion like this.

That said, we don’t want you stuck in a situation like this. Please reach out to us on Instagram @lisaai_community and we’ll look into your case properly and help resolve it as quickly as possible.

PS: If you already did you'll get a response today, we don't work during the weekends so we're not able to response during that time.

Resposta de Lisa AI

Há 5 dias

Hey,

Thanks for sharing your experience.

Just to clarify, the cancellation option may not appear immediately after starting the trial because the subscription needs a short activation period before it becomes manageable. After that, it can be cancelled normally from the website.

Also, if you’ve cancelled through PayPal, that’s great, it stops future payments from that side. Reaching out to support as you did is the right step as well.

If you need us to double-check anything on our end, feel free to message us on Instagram @lisaai_community and we’ll make sure everything is fully sorted 👍

Resposta de Lisa AI

Há 5 dias

Hey,

That shouldn’t be happening, let’s get it sorted.

If the account was deleted, the subscription can still remain active unless it was cancelled first, which is why charges can continue.

Please reach out to us on Instagram @lisaai_community and we’ll check this properly and stop it for you 👍

Resposta de Lisa AI

10 de abr. de 2026

Hey Romana,

Tom here, just wanted to personally thank you for this, it really means a lot.

We genuinely try to keep things human and helpful in every interaction, so it’s great to hear that came across on your side. Really appreciate you taking the time to share this 😊

Resposta de Lisa AI

9 de abr. de 2026

Hey there,

Really appreciate you sharing this, glad we could get everything sorted quickly for you.

Means a lot that you took the time to come and leave a review 🥰🙏🏻

Resposta de Lisa AI

9 de abr. de 2026

That shouldn’t be happening, let’s sort it out.

If you’re still being charged, it usually means the subscription is active on a different or original account.

Reach out on Instagram @lisaai_community and we’ll find it and stop it for you 👍

Resposta de Lisa AI

Atualizado em 9 de abr. de 2026

Hey,

We’ll help you sort this out.

If charges are still happening, it usually means the subscription is active on the original account, and you might be logged into a different one, which is why you don’t see the cancel option.

We do respond to messages, but if you reached out recently it may have been outside business hours.

Reach out on Instagram @lisaai_community and we’ll find the account and stop this for you 👍

Resposta de Lisa AI

9 de abr. de 2026

Hey there,

Really glad we could help you get everything sorted.

Appreciate you taking the time to share this, it means a lot 😊

Resposta de Lisa AI

9 de abr. de 2026

Hey,

I get that something clearly went wrong on your side, and we want to fix it. But this is not a healthy communication and we have no idea what's going on, so we can't fix it.

If you’re still having an issue, reach out on Instagram @lisaai_community and we’ll look into it right away and get it sorted.

Resposta de Lisa AI

9 de abr. de 2026

Hey,

We understand why that would raise concerns, so let’s clarify this.

The 24-hour period is not there to block cancellation, it’s a standard activation window while the billing system fully sets up the subscription. After that, the cancel option becomes available normally.

That said, users are never “locked in” without a solution. If anything doesn’t work as expected, we’re here to help and can handle it directly.

If you still didn't get a response, send us your Instagram handle here

Resposta de Lisa AI

9 de abr. de 2026

Hello,

Really appreciate you sharing this.

Great to hear you’re enjoying the quality and that the team could support you quickly when needed. That’s exactly what we aim for, so it means a lot to read this kind of feedback 😊

Resposta de Lisa AI

8 de abr. de 2026

Hey Manita,

Thank you so much for sharing this, really glad we could help you get everything sorted smoothly.

If you reached out via Instagram, you most likely spoke with our Community Manager Tom, and our email support is handled by the wider team, so it’s great to hear both channels worked well for you.

Appreciate you taking the time to write this 😊

Resposta de Lisa AI

7 de abr. de 2026

Hey Yasmin,

We’ve already responded to you on Instagram and are waiting for your response so we can help you properly.

We’re actively trying to resolve this with you, so it’s not accurate to say there’s no support or way to cancel. Once you reply, we’ll take care of it right away.