We Buy Any Car® USA - Capital Boulevard, NC Avaliações 530

Resposta da We Buy Any Car® USA - Capital Boulevard, NC

Atualizado em 28 de jan. de 2026

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Hi Samy,

Thank you for taking the time to speak with Roshunda from our leadership team about your experience. She reported a positive and productive conversation and we're thrilled we could connect directly and address your concerns.

If there is anything else we can do, please don't hesitate to call Roshunda directly anytime or email our customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Samy,

Thank you for taking the time to leave feedback, we’re sorry to hear we failed to meet your expectations and are eager to address your concerns.

We’re not quite sure what service cost you are speaking about that should be $22.50 and are eager to connect with you 1-on-1 to listen to your feedback in greater detail. We do charge a fee if customers decide to complete the sale. This fee is included on our website and in our disclaimers and goes to cover the costs associated with legally transferring ownership with the state.

Regarding the difference between the online valuation and the in-branch offer, we understand surprises can be frustrating. No one likes surprises, and we try our best to be transparent about how we arrived at the offer we did. We always invite customers to join us as we complete the appraisal so they can see what we see.

Unfortunately, when the online valuation was completed, the user declined to enter any specific damage. Once our Branch Manager was able to inspect the vehicle we found multiple dashboard lights illuminated, including the check engine light. The computer’s onboard diagnostic computer returned a P0420 code and there was additional damage we were previously unaware of. Once we discovered these items, we had to take them into consideration when making our firm offer.

I have asked the Area Manager to reach out to you directly so we can address your concerns and restore your faith in We Buy Any Car. We look forward to connecting with you soon.

Kind Regards,
Kevin, on behalf of We Buy Any Car

Resposta da We Buy Any Car® USA - Capital Boulevard, NC

Atualizado em 16 de dez. de 2025

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Hi Sharon,

Just looping back around to thank you for taking the time to speak with our leadership team. We're thrilled we could connect 1-on-1 with you.

If there is anything else we can help with, please don't hesitate to contact our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hi Sharon,

Thank you for taking the time to leave a review, we sincerely appreciate your feedback and your business. Our leadership team would like to hear more about your experience and address your concerns.

Customer service and satisfaction are our top priority, and I have escalated your comments to ensure your voice is heard. I have asked the Area Manager to reach out to you directly so we can review your appointment together and restore your trust in We Buy Any Car.

It’s not our intention to disappoint our customers and if that’s the impression we gave you, then clearly, we dropped the ball and we want to make things right. Our records note the vehicle had a variety of damage that was discovered by our Branch Manager that we were previously unaware of prior to seeing the car in person. Most notably there were multiple dashboard lights illuminated, including the check engine light which is outside the scope of normal wear and tear and had to be taken into consideration when calculating our firm offer.

Thank you again for your feedback, we look forward to connecting with you 1-on-1. Our Area Manager will be calling soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com