We Buy Any Car® USA - Cranberry Township, PA Avaliações 

Resposta da We Buy Any Car® USA - Cranberry Township, PA

Atualizado em 3 de mar. de 2026

---Update---

Hi Angie,

Thank you for taking the time to speak with our leadership team. We're thrilled we could connect one-on-one to listen to your feedback and address your concerns.

If there is anything else we can do for you, please don't hesitate to email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

-----------------

Hi Angie,

Thank you for choosing webuyanycar.com and for sharing your feedback following your recent mobile buyer appointment. We take your comments extremely seriously, and we want to address each of your concerns directly.

First and foremost, the conduct you have described is completely unacceptable and does not reflect the professional standards we require of every member of our team. Comments about personal drug use have absolutely no place in a customer interaction, and we are deeply sorry that you were subjected to this. Likewise, any suggestion that service quality depends on how a customer treats our staff is contrary to our core values — every customer deserves the same professional, respectful experience. We have escalated this matter for immediate investigation, and appropriate action will be taken.

We also apologize for the equipment issues during your appointment. A malfunctioning printer is not the prepared, professional experience we promise, and we are addressing this with our team.

Regarding the valuation, the online estimate is based on the information provided by the customer. During the professional, in-person appraisal, our team identified several reconditioning issues that were not reflected in the online estimate, including:

• Front bumper scratched
• Rear bumper scratched
• Driver side front alloy wheel damaged
• Accident history detected — police report filed 3/17/2010 in Hempstead, NY

The $300 adjustment for the vehicle wrap relates to the cost of complete commercial decal removal, which is a standard reconditioning process required before the vehicle can be resold. This includes full removal, adhesive cleanup, and paint inspection to ensure no damage to the panels underneath.

Our OBD-II diagnostic scan also revealed two codes:

• P1000 — OBD Systems Readiness Test Not Complete
• B2290 — Occupant Classification System Fault, Front Passenger Side (Restraint Control Module)

B2290 is a safety-related code involving the airbag system's ability to properly detect a front-seat passenger, which must be resolved before the vehicle can be resold.

Regarding the engine noise deduction you mentioned, our Area Manager will review the appraisal in detail and discuss the specifics with you directly. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

We also want to be clear that we never want any customer to feel pressured to accept an offer. Our appointments are conducted in a pressure-free environment, and you are always free to decline our offer and keep your vehicle. We are concerned that you felt you had no choice, and this will be addressed in the follow-up conversation with you.

The Area Manager for your region is treating this complaint as a priority given the seriousness of the conduct allegations and will be reaching out to you directly. If you'd like to share anything further in the meantime, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Resposta da We Buy Any Car® USA - Cranberry Township, PA

Atualizado em 10 de dez. de 2025

----Update----

Hello, thank you so much for connecting 1-on-1 with our leadership team. We're thrilled we could listen to your feedback and address your concerns.

If there is anything more we can do, please don't hesitate to email our customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

---------------------

Hi Pra,

Thanks for taking the time to leave feedback. We’re sorry to hear you felt lured in with a higher amount. That’s not our intention, we always focus on transparency, and our leadership team would value the opportunity to address your concerns.

Our online valuation tool is great for getting an idea of what your vehicle is worth, but it’s based off the information provided to us by our customers. Like any reputable buyer, our online valuation tool is not a firm offer to purchase your vehicle, and we need to confirm the reported condition before we can extend a final offer.

We appreciate you disclosing rust during the online valuation process, unfortunately, rust wasn’t the only issue the Honda Odyssey had. During our in-branch appraisal our Branch Manager identified multiple dashboard lights illuminated including the check engine light. We also observed engine noise and when we hooked up an industry-standard OBD2 reader, the vehicle’s onboard diagnostic computer returned a variety of codes which we have pasted below for full transparency.

P0300 - Random/Multiple Cylinder Misfire Detected
P0302 - Cylinder 2 Misfire Detected
P0303 - Cylinder 3 Misfire Detected
P0304 - Cylinder 4 Misfire Detected
P0305 - Cylinder 5 Misfire Detected

We were previously unaware of these additional issues, and they are outside the scope of what is considered normal wear and tear. When we identified these issues, we had to take them into account when calculating our firm offer.

You should have been invited to join us as we complete our appraisal so you can see what we see and ask any questions you may have. We want our customers knowledgeable as to why we arrived at the price we did and comfortable with their decision to sell.

I have asked the Area Manager to reach out to you directly so we can listen to your feedback and restore your trust in We Buy Any Car. We want all our customers to have a positive experience, and we look forward to connecting with you 1-on-1 to tackle your concerns. Please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com