We Buy Any Car® USA - Glen Burnie, MD Avaliações 

Resposta da We Buy Any Car® USA - Glen Burnie, MD

Atualizado em 25 de jun. de 2024

Hi Donna,

We’re sorry to read your comments. We’re keen to contact you directly and address your concerns. Our leadership team would love to investigate your appointment to ensure our process was followed and everything communicated clearly.

Unlike used car dealerships, we invite you to join us as we inspect your car so you can see what we see and ask any questions you may have. It’s all part of our commitment to transparency. We want all our customers knowledgeable about how we arrived at the valuation we did. We never pressure anyone to sell and only complete the transaction if our customers are comfortable and happy to do so.

Hopefully the Branch Manager explained the several areas of damage we found on the 2003 Ford Explorer that were above and beyond what is considered normal wear and tear. The vehicle had multiple dashboard lights illuminated including the check engine light and service engine soon light. When we connected an OBDII reader to the vehicle’s computer it returned a variety of troubling codes. With rust, accident history, and 240,000+ miles, our Branch Manager flagged this as a near end-of-life vehicle.

Most of the cars we buy have many years of life in them and the average check we cut is in the multiple thousands of dollars. We’ll always advise if you want to maximize the value of an end-of-life unit to take it right to a vehicle recycling center. We are not a junk car business, but if you have a car to sell and can deliver it to us, we will buy it.

Regardless of price, we want every customer to have a positive experience. We appreciate you taking the time to speak with Area Manager Matthew on the phone. He reported a productive and positive conversation. We’re thrilled we could connect directly, listen to your feedback, and address your concerns. We remain committed to giving you the 5-star experience and if there is anything else we can do, please don’t hesitate to call Area Manager, Matt back or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

Warmest Regards,
Kevin, on behalf of webuyanycar.com