We Buy Any Car® USA - Woodbury, MN Avaliações 

Resposta da We Buy Any Car® USA - Woodbury, MN

Atualizado em 17 de dez. de 2024

Update 12/17/24

Hello, our leadership team has tried reaching out to you to address your concerns. We have exhausted all options and kindly ask that you email our customer experience team at customerfeedback@webuyanycarusa.com.

Kind Regards,
Kevin, on behalf of webuyanycar.com

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Hello, and thank you for taking the time to leave a review about your experience. We know you have many options when selling a vehicle and we truly appreciate your business. Our leadership team takes customer service seriously, we always want to give our customers a positive experience from start to finish.

We're sorry we didn't quite meet your expectations. Our leadership team is eager to connect with you so we can listen to your feedback 1-on-1 and try to address your concerns. I have asked the Area Manager to reach out to you directly, please be on the lookout for our calls.

Thank you again for choosing webuyanycar.com, we look forward to speaking with you soon.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Resposta da We Buy Any Car® USA - Woodbury, MN

Atualizado em 6 de nov. de 2024

Hi Car Seller,

Thank you for taking the time to leave feedback about your experience. We’re sorry we couldn’t meet your expectations regarding price which soured your overall experience. Our leadership team takes customer service seriously and we have made multiple attempts to reach you regarding this issue.

No two vehicles are the same and condition plays an important role in a vehicle’s resale value. While there are 2003 GMC Envoy’s for sale online, each one has a different vehicle history and condition report which will dictate pricing. Reviewing the notes of your online valuations that occurred on 09/18/24 and 10/13/24 both were completed without any damage disclosed online. Our online pricing tool is great for getting an idea of what your vehicle is worth, but it’s based off the information provided. When our pricing algorithm was told the vehicle was in good working condition it provided a valuation that matched the reported condition.

Like any reputable buyer we need to perform a physical appraisal to confirm condition. Unfortunately, our Branch Manager discovered a variety of damage we were previously unaware of. We’re not worried about dings and dents but big-ticket items that can impact the mechanical, structural, and safety features of the vehicle. As you noted in your review, there was noise under the hood, but it wasn’t just engine nose that negatively impacted what we could offer. The vehicles check engine light was also illuminated, and there were several areas where rust had formed and chewed through the exterior of the vehicle.

Hopefully you were invited to join us during our appraisal of your vehicle so you could see what we see. Our leadership team is eager to investigate to ensure everything was communicated properly. Our Area Manager has made numerous attempts to reach you to discuss your experience 1 on 1.

We know you have many options when selling a vehicle and we want nothing more than to provide the positive outcome we’re known for. Thank you for letting us know we didn’t meet your expectations and for the opportunity to connect with you by phone and try to restore your faith in We Buy Any Car. Please reach out to customerfeedback@webuyanycarusa.com and we will gladly connect with you.

Kind Regards,
Mike, on behalf of webuyanycar.com