WeCare Removals Avaliações 

178
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Avoid at All Costs – Scam Company I strongly advise against using this moving company. My experience was nothing short of a nightmare, and I believe this operation borders on being a sc... Ver mais

Avaliado com 1 de um total de 5 estrelas

PLEASE DO NOT USE THIS COMPANY. Last minute quote 3x from 2 days ago (too late so had to agree). Different movers who threw everything into boxes without wrapping. Separate charge for each box and pa... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Having recently relocated from the UK to the Netherlands, we used this company to help move a few bits of furniture. A few things to note: the 'service' highlights that "we use high quality materials... Ver mais

Avaliado com 4 de um total de 5 estrelas

Good experience with my recent move on Friday 2nd July. The removal guys were at the property at 8am (New Malden) despite travelling from Dartford. The van was packed with due care and attention an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mudanças
  2. Mensageiro
  3. Serviço de transporte e armazenamento de móveis

Escrito pela empresa

WeCare Removals is a full service moving company providing local and long distance relocation services Each move is individually quoted based upon the estimated weight/volume of your articles, the distance traveled, and additional services requested. This helps ensure that you know exactly what you are paying for up front. We are proud of our reviews on TrustPilot and on our Website We offer a wide range of services, designed to meet each customer's needs and expectations: House & Office Moving, Furniture Delivery, Courier & EBay Deliveries & Packing Service. WE DELIVER HAPPINESS So why not give us a try? TAGS: Professional Removals Company in UK, Slough, London, Basildon, Essex, Berkshire, Stoke-On-Trent, Staffordshire, Crew, Stockport, Manchester, Telford, Reliable Man and Van Service, local moving company, moving services.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

178 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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1,8

Todas as avaliações

(178)

0 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Good and Bad

The pick up was timely, the guys were helpful and accommodating. The Spanish side, not so good, one and a half days late, with one guy who wouldn’t even help until the end. The service was cheap, and I suppose you get what you pay for.

27 de junho de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Mrs Maynard, thanks for your honest feedback. It was a pleasure to assist you on the days with your move to Spain. As you know about Brexit, you may also know that due to that new rules are in place, big cues, checks and custom clearances so all this can delay a transport nowadays. And this was our case. This summer we had vans being held at Dover for days so you're still lucky that you got your goods only with 1,5 days delay.

We do apologise for that issue and for causing any trouble.

All the best,
Louis and the WeCare Team.

Avaliado com 5 de um total de 5 estrelas

The movers were really good

The movers were really good, they worked fast, without pausing too much during the 4h or work. And the company was fair, paid for a 3h package + 1 extra hour. The price was pretty good to be honest, around 450 GBP.

11 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

From dealing with the customer service team to being assisted by the two removal men, dealing with this company was a pleasure. I am particularly grateful to Alex (one of our removal men) for his hard work, humour and understanding on a very stressful day.

6 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional service

Very professional service - the removal men were friendly, quick and careful not to damage anything. Price was also very competitive. I would heavily recommend using this service.

3 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional job

Professional job - timings as advised - would recommend

25 de maio de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Your feedback is much appreciated. Hope to help you again. Louis

Avaliado com 5 de um total de 5 estrelas

Very professional and excellent movers

Very professional and excellent movers. Serghei was amazing, he was very accommodative and ensured that big furniture did not cause any scratches on the walls. Definitely recommended for your move. 5 star service. I am very happy.

20 de maio de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 4 de um total de 5 estrelas

Good price, effective service, okay communication

WeCare offered me the best price for my removal from London to Berlin. The movers were very swift on the move out, taking all of my belongings and putting them in the Van in under one hour! My boxes were kept in storage for 2 weeks before being delivered. All my things arrived well in Germany, albeit covered in dust and soot, except for my plants (which I understand is probably due to customs). There was only one person making the delivery, and I was needed to do some of the heavy lifting myself (including taking a bookcase up 4 flights of stairs). Overall, it was a good experience. What stops me from giving 5 stars is their lack of communication regarding timings of pick up and delivery, as well as written confirmation that my things had arrived safely at the storage facility. On the other hand, they were very effective when contacting about a payment.

12 de maio de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

Highly Recommend

The two guys they sent were great! worked hard and got the job done bang on time. No complaints from us

27 de abril de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

A successful move!

We had a great experience from start to finish. They were amazing! The blokes couldn’t have been more helpful. We will definitely be recommending and will use WeCare again. The move run smoothly and we are very happy!

1 de abril de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 4 de um total de 5 estrelas

Excellent comms, friendly hardworking movers.

Excellent communications, good timekeeping and friendly hard-working staff.

The inventory calculator needs some work. I deliberately overestimated the number of boxes we had but the van that was used was too small. The problem was we had a lot of garden equipment and pots and a couple of pieces of furniture that couldn't be disassembled for efficient packing.

I highlight this in case anyone reading has similar moving requirements so that they can discuss this with the office staff prior to moving day. I would still recommend WeCare Removals.

1 de março de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

Very happy customer

Very prompt with timings, I found the service quick & professional, the two guys were pleasant & helpful. I would definitely use them again if necessary & certainly recommend

1 de março de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

Excellent!!

As a first time mover I was so nervous but the removers we had (Michael and colleague) were fantastic! Really friendly, careful and quick including breaking down and reassembling furniture in the new home. Really great service overall so thank you very much for everything. We will be recommending We Care to our family and friends :)

8 de fevereiro de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

We are extremely pleased with their…

We are extremely pleased with their service. We all worked collaboratively to make the job 'a fun an interesting'.

They were approachable, calm in mood and supportive. Even when things get tough, they were always smiling.

They were very friendly and provided us with excellent customer-centred service. We got value for money.

We also want to thank you for your support. We were very proud and pleased with the overall service received , you took time to call us and ask how things are going and asked us to get in touch with you if we encountered any problems.

8 de janeiro de 2022
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Thanks for you honest feedback. That's much appreciated. WeCare Removals.

Avaliado com 5 de um total de 5 estrelas

I contacted Grays Removals the service…

I contacted Grays Removals the service which i received was amazing Michael and his partner done an amazing job we lived on the 2nd floor and they had to take a lot down but they fitted a whole flat in one van without any damages i was amazed honestly i would recommend these guys very nice men

11 de dezembro de 2021
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Dear Mohammed, thanks for your honest feedback. Regards, WeCare Removals Grays

Avaliado com 5 de um total de 5 estrelas

WeCare Removals are fabulous

WeCare Removals are fabulous, they do care about their customers like they do care about their own family members.
Everything from first hello to last goodbye was absolutely stunning, the removal team allocated to do the job went above and beyond the extra mile, the office team were amazing, I am really hypnotised by those guys and their service. Would I recommend their ⭐ ⭐ ⭐ ⭐ ⭐ service? Absolutely yes.

7 de dezembro de 2021
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Dear customer, friend, thanks for your honest review and for choosing our service.

All the best,
Louis Littovski

Avaliado com 1 de um total de 5 estrelas

Terrible experience

Backstory:
- I was outside the country when it was time to vacate my rental (in Newcastle Under Lyme) so I hired this company to pack up my stuff and store it.

Problems:
- They asked for my mobile number so they could communicate with me on the day to ensure they packed everything. They didn’t WhatsApp or text me.
- The packing was extremely slapdash and shoddy - most of my belongings were soaking wet in the boxes!
- They stored my stuff in Dartford, Kent without first informing me, even though their website states they have “a national network of storage facilities” and “storage solutions in Newcastle”.
- Their storage costed £50 pm “+ VAT” - which is far too expensive!
- They always added a “+ VAT” at the end of all their fees but would never inform me of the exact amount upfront or before the monies were due.
- After I paid the amount they’ve actually specified, they would rudely point out that I hadn’t paid the VAT, even though they hadn’t even informed me what the VAT amount is!
- My belongings were in “a safe place” but one of the boxes is covered in what seems to be pigeon feathers and excrement!? And some even got inside the box due to the inadequate job they did at boxing.

Their exorbitant prices did not match the quality of service they provide which is very poor. Avoid this company at all costs. I totally regret patronising them.

3 de dezembro de 2021
logotipo da WeCare Removals

Resposta da WeCare Removals

Hi dear Sherol,
thanks for your time in writing this story and it's a shame that even after days the move has ended you did not contact us via phone or email with any claim. You just spent your time to write misleading information all over the internet.

Problems?
1) You did not claim the team not calling you on the day of your move. I personally asked them to contact you so you can tell them what is staying in the flat.

2) Our storage facility is waterproof so there's no chance something may get wet.

3) The storage price was as for storage in Newcastle, and due to our internal issues and COVID situation we stored them in Dartford without any extra charges. We had only 10% of operating storages at that time.

4) For the amount of stuff you had you would have paid around 30-40 pounds per week while we charged - 12,5 per week.

5) In each email footer you have the text: All prices are VAT exclusive. And also, by accepting our offer you agree to our terms & conditions.

6) So was the boxes wet or with pigeon feathers ?! Again we had no evidence after 5 days.

7) All our prices are way beyond the medium move and storing prices all over uk.

With all that said, unfortunately we could not make you a happy customer and we're very upset about that.

Hope to help you next time.

Thanks,
Louis Littovski

Avaliado com 5 de um total de 5 estrelas

Absolute first class service and at a…

Absolute first class service and at a very reasonable price. From initial contact with Tony through to move day I was very satisfied with the move of my mum from Hayes to Berkshire. Polite on time snd a decent price. Thank you guys. Will million percent use you again.

30 de novembro de 2021
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Dear customer, friend, thanks for your honest review and for choosing our service.

All the best,
Louis Littovski

Avaliado com 5 de um total de 5 estrelas

I think that 5stars is not even enough…

I think that 5stars is not even enough ! this company is absolutely one of the best ...

Highly recommended

29 de outubro de 2021
Avaliação não solicitada
logotipo da WeCare Removals

Resposta da WeCare Removals

Dear customer, friend, thanks for your honest review and for choosing our service.

All the best,
Louis Littovski

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