Wellanail Avaliações 53

O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very courteous and helpful. No prwith product. My confusion on your website led to over ordering. Looking forward to using the one remaining order I am not canceling. Please provide return for re... Ver mais

Avaliado com 1 de um total de 5 estrelas

The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely dis... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour. Was hung up on twice before a rep actually helped.

Avaliado com 1 de um total de 5 estrelas

I wish I had looked at this before - I’m Afraid I ordered 1 bottle then some how ended up ordering another 3 & the money was taken immediately from my account - over £130. I tried immediately to canc... Ver mais


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

53 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 12% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Your website is difficult

Your website is difficult. I only needed 1 product each time - yet ended up with double my order.

2 de abril de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hello Susan,

Thank you for your feedback.

For clarity, any add-ons must be actively selected and confirmed before the order is finalized. Our system does not add additional units of the product or anything to the order without customer's authorization.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Tracy from WellaNail

Avaliado com 5 de um total de 5 estrelas

Very courteous and helpful

Very courteous and helpful. No prwith product. My confusion on your website led to over ordering. Looking forward to using the one remaining order I am not canceling. Please provide return for refund instructions for the two over orders I wish to return.

6 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I just want to return item…

I just want to return my unemployment I paid 95 or 100.00 for 2 small bottles and the reviews were not good

18 de março de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hello Gina,

Thank you for your review.

All returns are processed in accordance with our return policy. We want to learn more what happened with your WellaNail. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Avaliado com 4 de um total de 5 estrelas

Cancel fungus treatment

I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour.

Was hung up on twice before a rep actually helped.

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Review Title: DECEPTIVE UPSCAMS AND HIDDEN SUBSCRIPTIONS! My Rating:negative 10

Total scam artists.
Be extremely careful with this company. My experience was a series of deceptive marketing tactics, hidden charges, and blatant lies from customer service.
• The "Sneaky" Upsell: I ordered two bottles, and was immediately redirected to a page offering three bottles for a "better price." It was framed to look like an upgrade; instead, they charged me for five bottles total AND “priority shipping” when I never agreed to it.
• Hidden Subscriptions: Check your PayPal/Bank statements! Under the name "Commerce Core," they signed me up for an unauthorized subscription without my consent. I only caught it because I checked my PayPal activity immediately and cancelled it.
• Dishonest Communication: When I tried to cancel the accidental order, support claimed that within just 15 minutes, it had already been packed and shipped. They only changed their tune after I filed formal claims with PayPal and my credit card company.
• The Contradiction: One representative (Victor) told me I couldn't get a refund until the items were delivered. Yet, exactly one minute later, another (Carol) emailed to say they had "intercepted" the order and issued a full refund.
They only gave me my $217.92 back because I involved my bank and PayPal and relentlessly emails and chats. This site relies on confusing layouts to overcharge you and then lies about shipping to prevent cancellations. Total scam—stay away!

I have also emailed my bank with screenshots of the messages from Victor and Carol so that the company cannot try to dispute the refund.

(In the spirit of transparency I used AI to write this because I was so angry and wasn’t making any sense. I had to compile all the different emails and messages into Gemini to help me make it sound like a cohesive review!!)

14 de março de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hello Lisa,

Thank you for sharing your experience with us.

We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place,

An order is created only after checkout is completed and payment is confirmed. We offer one-time purchases as well as subscriptions. Any add-ons, including subscriptions, must be confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

After reviewing your communication with our support team, it appears that the matter has been resolved.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Tracy from WellaNail

Avaliado com 1 de um total de 5 estrelas

The advertisement is very convincing

The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely disappointed. In my opinion, do not purchase this item. It's a waste of time and money.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hello Jeanne,

We appreciate you taking the time to provide your feedback. Ensuring that our products align with expectations is important to us, and we take this type of concern seriously.

As we could not identify your order from the details shared, we have requested more information via email. Please review your inbox when you have a moment so we can proceed with reviewing your case.

Looking forward to your reply,
Tracy from WellaNail

Avaliado com 3 de um total de 5 estrelas

All-in-all it was a good experience

All-in-all it was a good experience. As I checked out to purchase the product I was a bit confused at the additional pages I was taken through. I thought that I purchase the same product twice. It would be nice if to get a confirmation of the completed order before the additional pages

8 de março de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hello Ledelle,

Thank you for sharing your experience with us. We’re glad to hear that overall your experience was positive.

These are add-on options that we offer and are intended to highlight additional products and features that some customers find helpful. They are completely optional and can be skipped.

We appreciate your feedback and are continuously looking for ways to make the experience smoother and more enjoyable.

Best wishes,
Tracy from WellaNail

Avaliado com 1 de um total de 5 estrelas

Wellanail a disreputable company!

Even giving this company 1 star is too good. DO NOT ORDER ANYTHING FROM THIS COMPANY, IT IS A TOTAL RIP OFF. I ordered one bottle and was charged for two. Plus they charged me $5.99 for shipping protection, which I didn't request. Within moments after I order the product I received a confirmation email which charged me for two bottles and the shipping protection. i immediately called the company and spoke to some male and wanted to cancel and he told me the warehouse had already prepared the bottles for shipment. It was then that I realized I was dealing with a disreputable co. They charged me for two separate orders totaling about $80.00. I learned a valuable lesson, CHECK THE REVIEWS FIRST. Update. There customer service is as bad as the rest of the company. They want to give me a $20.00 discount and send back the products but I have to pay for shipping as stated in their terms and conditions. Oh, but wait, they charged me $5.99 for shipping protection. I give up, they win. I really hope that the old adage "what comes around, goes around" and maybe they'll get theirs someday. 3/16/26, to be fair, Wellanail just credited my account for $30.00 and $5.99. $30 was for the extra bottle they charged me for, the$5.99 was for the shipping protection cost I didn't approve. So, in the end, they charged me for only 1 bottle. I have not tried the product yet, so I can't recommend either way.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hi Johnny,

Thank you for taking the time to share your feedback. We are continually reviewing our processes to improve the overall customer experience.

Providing clear information throughout the purchasing process is a priority for our team. Our checkout system automatically calculates the final total based on the quantity selected and any optional features chosen before completing the purchase.

Your case has been escalated for further review, and a dedicated agent is now looking into the details to provide assistance.

Kind regards,
Tracy from WellaNail

Avaliado com 1 de um total de 5 estrelas

SPAM SPAM SPAM

SPAM SPAM SPAM

Dafür, wie immer, 1*

Keine Bestellung (das Zeug taugt wohl eh nix)

6 de março de 2026
Avaliação não solicitada
logotipo da Wellanail

Resposta de Wellanail

Hallo Thomas,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.

Es ist uns sehr wichtig, auf unserer Website und in unseren Marketingmaterialien klare und transparente Informationen bereitzustellen, damit Kunden fundierte Kaufentscheidungen treffen und verstehen können, wie sich das Produkt im praktischen Einsatz verhält.

Derzeit konnten wir keine Bestellung finden, die mit den in dieser Bewertung angegebenen Informationen übereinstimmt. Daher haben wir Sie um weitere Details gebeten, um Ihren Fall zu überprüfen.

Wenn Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an support@wellanail.com.

Mit freundlichen Grüßen,
Tracy von WellaNail

Avaliado com 1 de um total de 5 estrelas

Wellanail transaction process isn't legit

At this point I can't review the product because I haven't received it yet. My complaint is the transaction process. I initially was ordering two bottles. The transaction was going through my payment app. As I was waiting for a summary of my transaction Wellnail offered a three bottle option that decreased the cost of each bottle by a couple of dollars. I thought the offer was an upgrade of the initial transaction. Instead it became a separate order. I never got a summary of the order to confirm what I was purchasing to give me the option to make any change to the order. Once I got the email of my order I replied to their email within two minutes of when I received their email to cancel the three bottle order. I got a reply back that a cancelation had to be done within an hour. Since I requested a cancelation within three minutes I thought they would cancel that one transaction. Instead within thirty minutes I got an email replay that the order had been processed and being shipped out. The email also stated I can send back the product within thirty days for a refund and they threw in an extended warranty. Reading some of the other reviews I believe that's a joke. I wish I had read reviews before making the purchase.

24 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Karin Pawlak

Kontakt mit der Firma ist nicht möglich,Tel Nr aus Litauen falsch,nur noch automatische Mails von einer ominösen Bank.
Ware mit falschen Mengen zu dreifachen Preis geliefert,da angeblich ein Abo abgeschlossen.
Das ist für mich ein Betrüger

15 de janeiro de 2026
Avaliação não solicitada

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