Wheego Avaliações 35

Największego ścierwo z jakiegokolwiek korzystałem.
Wszystko opłacone kartą kredytową a na miejscu mówią ze musi widnieć całe imie i nazwisko a nie Inicjał + nazwisko. Zamiast pozwolic jakos to zmienic to zostałem zmuszony to wynajecia innego auta oczywiscie drożej.. Nie polecam i nigdy juz więcej nie skorzystam z tego szamba. Bardzo żałuje, że nie sprawdzilem was na Trustpilocie zanim dokonałem tranzakcji.

JWheego !!!!

Zdecydowanie odradzam wynajem samochodu w Weego. Firma ta stosuje niedopuszczalne metody, których celem jest przywłaszczenie sobie całej kaucji klienta. W moim przypadku bezprawnie zatrzymali 3100 zł za usterki, które albo nie istniały, albo których koszt naprawy stanowił ułamek tej kwoty.

Dlaczego warto omijać z daleka?

Szukanie usterek celowo: Po zwrocie pracownik od razu wskazał trzy usterki. Pierwszą mieliśmy na zdjęciu z wynajmu – dopiero po okazaniu dowodu wycofał reklamację. To dowodzi ich złych intencji.

Niewidoczne rysy: Druga „rysa” okazała się zwykłym brudem. Nawet po umyciu i osuszeniu miejsca pracownik upierał się, że coś widział. Nawet gdyby była tam mikrorysa (niewidoczna gołym okiem), koszt jej usunięcia prostym polerowaniem („one-step”) byłby symboliczny, około 50-100 zł, a nie kilka tysięcy!

Odprysk na szybie (tzw. „oczko”): Firma żąda zapłaty za wymianę całej szyby z powodu mikroskopijnego odprysku po stronie pasażera. Uszkodzenie jest mniejsze niż moneta dwuzłotowa i znajduje się ponad 10 cm od krawędzi. Takie uszkodzenie naprawia się specjalną żywicą w 20 minut za około 150-250 zł. Twierdzenie, że szyba wymaga wymiany, to kompletne kłamstwo.

Zabrali nam 3100 zł, podczas gdy rzeczywisty koszt naprawy (o ile w ogóle byłaby konieczna) nie przekroczyłby 500 zł. To rażące naciąganie turystów. Korzystałem wcześniej z usług Weego w Gdańsku i było absolutnie w porządku, ale ten dział to zupełnie inna, nieuczciwa historia. Ostrzegam wszystkich – przeczytajcie negatywne opinie i wierzcie im, bo są w 100% prawdziwe!

Doe geen zaken met Wheego.
Het is een criminele bende
Ze bedonderen de boel.
Ze pakken je als je de auto ophaald en weer inleverd.
VERMIJD DIT BEDRIJF WANT JE WORD BEDONDERD.

Professional scammers! Never renting here again. They stole my money which was supposed to be refunded. €123,01!!

Very disappointing experience with Wheego.

I rented a car from this company in December, but after the rental was completed, additional charges were taken from my card without proper explanation or clear justification.

I did not receive any rental agreement or detailed breakdown of these charges, which is highly concerning. Attempts to contact customer support were unsuccessful — no response or clarification was provided.

This lack of transparency and communication is unacceptable.

I strongly recommend carefully documenting everything and being cautious when dealing with Wheego.

En total me han sacado 600 euros.En concepto de deposito para multas,autopista,limpieza de vehiculo ,paso de pais y abolladura pequeña. El trato y el servicio es nefasto,van a cobrarte todo lo que pueden y mas.
No usar este alquiler de vehiculos por lo menos en Viena aeropuerto. Son los menos profesionales y mas abusivos que vi jamas.

I rented a car at the airport using my own insurance and returned it in the same condition I received it. When I brought the car back, the staff pointed out a small scratch inside the car that they claimed was caused by the seatbelt. However, the scratch was clearly old — it even had dust on top of it — so it was definitely not something I did during my short rental.
Despite explaining this, they still charged me 2,400 Polish zlotys for the damage, which I find extremely unfair and very disappointing. It feels like customers are being held responsible for pre-existing issues.
When I asked to speak with a manager, the staff actually joked to my face and told me the manager would only be available in two and a half hours and wasn’t working at that moment, so there was “no one to talk to.” They said this knowing very well that I had a flight to catch. I found this extremely disrespectful and unprofessional.
The staff were very rude and completely unhelpful throughout the process. It honestly felt like they were only there to take extra money and sela the owen insurance to the customers. If you don’t buy their insurance and instead use your own private insurance, it's likely they will charge you for something. I also heard similar complaints from other clients while I was there.
I strongly don't recommend this car rentel!

We arrived at the Wheego office at Manchester airport late at night after booking car hire &paying for full insurance with Jetcar hire company, we had all the paperwork fully paid which we presented to the receptionist who read through it then at the end said " you can´t pay with this credit card as it does not have your full Christian name only your initial. We had shown other photographic evidence but he insisted we pay for their insurance & then the credit card would be accepted. We had no choice as we are elderly & wanted to get on our way.
He was rude & arrogant, we had to find the car ourselves in the dark there was no sat nav which was supposed to be included. W wish we had read all the previous customer reviews first.
Never again.

Watch out! Scammers.
They tell you that your creditcard cant be accepted because your first name isnt mentioned on the card. Only your first letter. This is perfectly normal on every creditcard from europe. I dont understand why they still cooperate with booking.com i will never book a rental from this company again en also booking.com because they work together with thieves!

Summary: Avoid this company – misleading information, unprofessional conduct, and clear pressure tactics turned a simple car rental into a stressful and expensive experience.

I rented a car through Booking.com at Katowice (Pyrzowice) Airport on Sunday 1st February. I’ve rented from this airport before without issues, but this time – with a different provider – it was a complete disaster.

Firstly, the company has no desk or cars at the airport. This was not clearly shown when comparing options. After landing, I had to call for collection and was told someone would arrive in 5 minutes. I waited over 20. I was then taken to an off-site location where the paperwork was completed inside a car – there was no proper office at all. It felt extremely unprofessional.

The biggest issue was that they refused to accept my credit card because it shows my initials (first and middle name) and full surname. This is how my bank issued it and I’ve used it many times for car rentals, including previously at this airport. However, the representative then said he would accept the card if I bought their insurance package (around £200 for five days). I have annual excess insurance and declined. I offered to pay the £1000 deposit as required, but this was refused.

It was hard not to conclude that the “card issue” only existed because I declined their insurance. It felt like a clear attempt to pressure me into paying extra.

I contacted Booking.com support on the spot and was told the card should be accepted. The agent offered to email the rental company, but I was informed their customer service was closed because it was Sunday. I asked for a manager – none was available.

In the end, I was left stranded and had to rent from a reputable company at the airport for around £200.

The whole experience felt misleading and predatory. The cheap headline price is not worth the stress or the risk of being pushed into unnecessary insurance. I strongly advise others to avoid this company.

Just a farce we were told to whats app message on arrival at Milan Malpensa which we did. There was no response. We rang no response. The directions told us to go to T2 which took 45 minutes. We were meant to go to Gate 10 surprise no such place!. So we rang no answer. Finally found right place no shuttle we rang over 40 times no answer. In the end the only option was to take a take a taxi . The car we were given looked like it had been used in a ram raid!. We asked for a refund of our taxi fare and were told we'd get it when we returned the car. But basically they told us to wait at the counter where we were ignored for 25 minutes. I will never ever use them again

Tried to steal money from my account six months after rental. Got a message from my bank asking if I had approved a £211 payment to Wheego. Had rented a car from them in Poland six months previously, with no issues (except for stupidly expensive insurance). Car went back totally perfect. Months later they try to sneak over £200 from my account. Avoid like the plague!

Scammers first told me that my credit card can’t be used as it’s less than 6 months until expiry. No such requirement was sent to me beforehand by anyone including the 3rd party booking website. They have insisted on buying their 300€ cover instead which I have laughed at and became angry, told them that I will go next door and they will pay for my rental there, at which point they have accepted my credit card and gave me the car, but a compact SUV and not midsize as booked. Could barely fit in this thing with the family but we just wanted to be on our way after being kept waiting and arguing with them in the cold with small children. Everything fine during the trip but more fun on return. The jokers have found a tiny chip on the windscreen which was probably there already and took the whole deposit of 4800 PLN which was £1075 on my card. Few days later sent me a quote for the windscreen replacement that was 1300€! They have ignored any questions from that point (like if this can be repaired?). Huge respect to rentalcovers.com for refunding the full 4800 PLN to me within 3 days without any questions. (£40 cover bought in advance) About £100 lost due to the currency exchange difference, £20 for the car for 8 days and £80 for cross border charge to Slovakia which is another joke (its EU, there’s no borders). They tried to charge me for the cleaning of the car as well but I took pictures and didn’t accept it as it was not dirty, so they didn’t. Pictures attached so let me know if you still see that chip on the windscreen there. I won’t use them again and think they should not be allowed to operate. I will report them to the ministry of Tourism and Prokuratura as they are damaging the reputation of the country with this fraud business model. I have contacted their main depot in Germany and no one replies as well. They must be getting a lot of complaints, just look at all the other comments. Car rental should be stress free not that you bother people on their holiday about some minor scratches and hold their money, a car is a moving object so it will obviously get some scratches. Whoever is behind this scam should be prosecuted and people need to report it for the benefit of all!

I recently had a terrible experience with wheego that I feel compelled to share. When I arrived to rent a car, they offered me to buy extra insurance which I had opted not to do because I already bought full cover . After that they been trying to find small print to refuse my credit card. Instead of taking deposit and give us a car the staff was incredibly rude, using offensive language and dismissing us outright.

What made this situation even worse was that I was with my 85-year-old mother, who was understandably upset by the treatment we received. We were effectively thrown out of the rental office without any consideration for our circumstances. I expected a level of professionalism and respect, but instead, we encountered hostility and a complete lack of customer service.

I strongly advise anyone considering this company to think twice. It’s unacceptable to treat customers this way, especially those in vulnerable situations. I won't be returning and will be sharing this experience widely.

When you pick up the vehicle at Manchester airport, Wheego makes you sign a document explaining that your deposit is reduced to £500 instead of £1800 because you purchased insurance charged by the provider, Carjet. You sign it quickly and confidently on your phone, but in reality, they've upgraded your insurance and made you take out a new policy. As a result, you never get your £500 back. It cost me €600 instead of €75. When you call the Wheego counter in Manchester, they confirm that you'll be reimbursed within 30 days. And when you write to their head office, they reply that you signed it. These are thuggish tactics. Stay away from them!

Booked through Discover Cars comparison site so thought this would be a reputable company and didn’t read previous reviews or wouldn’t have booked.

Landed at Liverpool airport, walked to the pick up point which is outside the airport at end of a car park. Friendly guy picked us up and drove 5 minutes to office to do paperwork.

Gave licence and credit card in drivers name to be told they could not accept as it just had his initial not full first name, ex J Bloggs rather than Joe Bloggs. He said that card could belong to Julie Bloggs so I suggested ringing Barclaycard and doing security and they could confirm was partners card after speaking to him. He said no couldn’t do that but we could take out comprehensive insurance at an extra £200 which would allow us to take car that we had already paid for.

We Said no and that we had already took out additional comprehensive insurance through a stand alone company and he said that would not work in this situation.

We said forget it and we would go back to airport and hire from somewhere else, he then said he would give us an nhs discount even though none of us works for nhs and could do it for an extra £100 instead and that we would lose the initial payment we made anyway if we went somewhere else.

At this point we had flown from Belfast to Liverpool, driven away from the airport and had to get to a special family occasion in wales so we were stranded and under duress paid this fee.

We were to return the car by 8pm n the Sunday and he said they closed at 6pm so if we were not here by 6 to drop key in drop box. He said if we dropped it back before 6 they would drop us back to airport.

We left our family occasion early to make sure we would be there before closure to get lift back to airport and ensure no other issues with this company. We rang them at 3pm and several times after this with no answer. We arrived at 5:45 pm and nobody was there so we had to then get an Uber back to airport.

Reading other reviews after the fact we were made aware this is a scam they use regularly with Barclaycard users. This was also the same card that we booked and paid with originally so if there was an issue with just the first initial we should have been told that then.

Will never use this company again even if it was cheaper as it ended up costing us more in the long run and a disappointing start to what should have been a nice trip.

I had a car booked with Wheego in advance but was denied the vehicle due to a minor name difference on my credit card. The card displays a shortened version of my name, which is standard practice by many banks.

I spent over two hours trying to resolve the issue on site. I provided multiple forms of official identification. None of this was accepted, and the decision appeared to be based on individual discretion.

The refusal was based on the desk staff’s personal judgment. They made minimal effort to help and were rude and dismissive throughout.

What made things even more difficult was the lack of customer support. There was no local customer service line available to assist. The only phone number listed on the website was for Germany, and when I called, they were unable to help as they do not handle bookings in Poland, leaving me without any support.

After leaving Wheego, I went to another rental company at the same airport and rented a car within minutes using the same documents and credit card, with no issues at all. This clearly shows that my documentation and payment method met standard rental requirements.

Based on this experience, I would not recommend anyone to rent from this company. The inconsistent verification process, reliance on personal judgment, lack of accessible customer support, and unhelpful staff make this company unreliable for travelers.

No recommend at all.

Best
Tom

I rented a car from Wheego, based near Birmingham airport. Getting there was a bit of a bother as it required me to take the airport shuttle (free) then call and wait to be picked up and taken to their office about 5 minutes drive away. Once there, the process for renting was similar to other car rental agencies. I found the staff there (Malek, and an equally friendly young man) to be pleasant to deal with, and very helpful. The car was almost new, they insisted I nevertheless take a video as a matter of good practice. I would use them again. The staff and rental experience 5 star, just getting there was a little bit of a bother.

Uciekac od tej firmy narazacie sie na…

Uciekac od tej firmy narazacie sie na duze koszty po zwrocie samochodu
Wynajety samochod i po zwrocie wymyslone ze palilem w samochodzie
prosze uciekac od tej wypozyczalni banda zlodziei i oszustow
pobrali mi 500 zl za wymyslone bajki
robia wszystko aby pobrac depozyt albo naliczac oplaty po wynajeciu samochodu

uciekajcie od wheego nigdy tam nie wyporzyczajcie
stawki tanie ale na koncu to koszt 5000 tys zlotych za wymyslone szkody

1. Fahrzeug wies deutliche Schäden auf, die nicht im
Übergabe-Protokoll gelistet waren.
2. Gemietete Babyschale hatte keine Gurte - was also
unbrauchbar.
3. Info der telefonischen Hotline: wir können die
Mietstation auch nicht telefonisch erreichen - sie
müssen die Mängel per Email mitteilen
4. Auf die Email kam keine Antwort.
5. Insgesamt eine MISERABLE KOMMUNIKATION!