Wheelsmartlondon Avaliações 

91
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Website buying process easy and quick, tracking info very delayed in coming through though- I called to try and find out an estimated date and got through quickly. They gave me an update on my order w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordering is easy. It's clear what's in stock. They messaged me to check the wheels were right for the car. Meant when I got them they did fit. Only thing worthy of note is the support email uses a Hot... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company to deal with! Decided to buy a second set of alloys for winter tyres and found a suitable refurbished genuine BMW set on their website. Ordered them and had them within 24 hours whi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service ordered on web site on line after a telephone conversation to answer some questions and collect a day later … great prices brand new boxed 22” turbines Range Rover diamond cut Alloys... Ver mais

Detalhes da empresa

  1. Loja de rodas
  2. também em
  3. Fabricante de pneus
  4. Loja de pneus usados
  5. Martelinho de Ouro
  6. Oficina de Carroceria
  7. Serviço de Restauração de Automóveis

Escrito pela empresa

Wheel Smart specialise in refurbishing alloy wheels, including scuff damage repair, colour changes and custom designs.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(91)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ordering is easy

Ordering is easy. It's clear what's in stock. They messaged me to check the wheels were right for the car. Meant when I got them they did fit. Only thing worthy of note is the support email uses a Hotmail domain which means it can end up in your spam folder. I'd use them again.

2 de novembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Website buying process easy and quick

Website buying process easy and quick, tracking info very delayed in coming through though- I called to try and find out an estimated date and got through quickly. They gave me an update on my order with dispatch estimation. Just received them today and they’re perfect. Thanks!

23 de outubro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wheels look alot cheaper than on the…

Wheels look alot cheaper than on the website in my opinion. The middle of the wheel where bolt holes and the 5 spoke meet look chunky and smooth compared to picture.

11 de setembro de 2026
Avaliação não solicitada
logotipo da Wheelsmartlondon

Resposta da Wheelsmartlondon

Thank you for taking the time to share your feedback with us and on Trust Pilot. We are very sorry to hear that the wheels were not quite what you expected upon opening the boxes.
Our goal is always to deliver high-quality wheels that our customers love. While replica or style designs can sometimes have minor structural variations depending on the precise fitment and offset required for different vehicle models, we want every customer to be 100% satisfied with their purchase.

Because the wheels have now been fitted to the tyres, we are unfortunately unable to process a return or exchange. Had you contacted us upon opening the boxes before fitting them, we would have been more than happy to collect the unused wheels and provide you with a full refund or help you select an alternative style that better met your expectations.

We truly appreciate your business and your honest review, as it helps us continuously improve our product imagery and customer support. If there is anything further we can assist you with, please feel free to reach out to us directly.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service explained all my options wheel’s ordered and fitted in good time top bunch of guys will not hesitate to use again thanks for you top service

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The guys were great!

The guys were great. Sorted my BMW wheel which had some real damage for a great price, fitted a 2nd hand tyre and even did a little touch up on another wheel rim. Highly recommend

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product,great service

Wheelsmart gave me a prompt response with helpful advice to my query about the suitability of the rims I wanted to purchase.
The purchase was easy and the rims arrived nicely packed when they were expected.

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

‘Wheel Smart’ Diamond Cutting

‘Wheel Smart’ diamond cut all my 4 wheels only 36 months ago. I do very little annual mileage, handwash & look after my car (including the wheels) diligently.
It is therefore very disappointing and frustrating that my alloys now look very tarnished once again after such a short time! ‘Wheel Smart’ only give 6 MONTHS' WARRANTY on their work, which is far less than some other repairers out there on the market.
‘Wheel Smart’ have only offered me a very small discount on what would be my second full set of wheel re-cuts.
I’m conclusion, the work done on my wheels has not lasted, probably due to not having a good enough final protection powder coating of lacquer on the wheels.
Without a satisfactory solution from ‘Wheel Smart', I will be taking my future business elsewhere for both a better price, a longer warranty and ultimately for a better level of customer service!
Very disappointing and I will never again deal with ‘Wheel Smart' for any current or future work on any of my vehicles or my extended family's vehicles.
Mr Graziano Iacomelli

18 de abril de 2025
Avaliação não solicitada
logotipo da Wheelsmartlondon

Resposta da Wheelsmartlondon

Thank you for taking the time to leave your feedback. We’re sorry to hear you’re unhappy with your experience.

We’d like to clarify that we offered a £80 discount on a full diamond-cut refurbishment—before even inspecting the wheels in person—as a goodwill gesture, despite the original work being completed over two years outside of the warranty period.

We also took the time to explain the common causes of corrosion on diamond-cut alloys, which can occur regardless of annual mileage or careful maintenance. Unfortunately, even small chips or kerb marks can compromise the lacquer and allow moisture to creep in, which is a well-known limitation of this type of finish across the industry.

While our 6-month warranty is standard and in line with many other reputable alloy specialists, we understand that expectations can vary. We genuinely regret that our offer didn’t meet yours, but we did make every reasonable effort to assist and address your concerns professionally.

We wish you all the best with your future vehicle maintenance.

Avaliado com 4 de um total de 5 estrelas

Golf r petoria 19"

Really happy with the wheels although my locking wheel key won't fit inside the hole therefore had to purchase new nuts and caps

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Went to the showroom to change a full set of alloys on my BMW. The boys were really helpful and supported my decision making to ensure I ended up with he best possible results. Price was really reasonable as well so no complaints.

24 de janeiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor online shopping experience. Wish I hadn’t bothered

I first contacted Wheel Smart over Instagram and they were very helpful in terms of giving quotes and suggestions for what would be best for me. I was asked to shop at their site in London but as a Birmingham resident that works full time this was not possible. In hindsight I wish I did just come in store as the future problems would have been avoidable. I proceeded to make my order online with the generous promotional discount of £100 for Black Friday and free shipping.

I do appreciate the customer care at this point as I was contacted over email to confirm my purchase so that the alloys would fit my car.

Within 2 weeks I had received a set of alloys which were a different colour and make to the ones advertised on the website. This is a disappointment as I was looking forward to putting my newly purchased alloys on my car for a special event upcoming.

The customer care was quite swift with admitting fault with the incorrect delivery and were able to start the process to return these and deliver the correct ones which did arrive within a week. The package that arrived directly from the supplier was missing the centre wheel caps and I had to contact the support again to request these. A week later they had arrived too.

This whole ordeal was below my expectations and makes it difficult for me to recommend others to use their online service. This is a shame as I have colleagues which have bought alloys from the physical store and had little to no issues in the past. Overall my experience was a real put off for me to use them going forward again.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da Wheelsmartlondon

Resposta da Wheelsmartlondon

Thank you for taking the time to share your experience. I’m sorry to hear that your order didn’t go as smoothly as we would have hoped, and I completely understand your frustration.

When you reached out about receiving the incorrect set, we immediately took steps to rectify the situation. As I mentioned during our communication, resolving the issue would take a little longer because the items were coming from two different suppliers and we needed to wait for the incorrect set to be collected before dispatching the correct ones. This is a standard procedure for high-value items, but I do appreciate that this added inconvenience is not your responsibility, and for that, I apologise.

While I’m glad we were able to resolve the issue and provide you with the correct items and missing caps, I sincerely regret the delays you experienced. Please rest assured that this is not a typical occurrence, and we are continuously working to improve our processes to ensure a smoother experience for all our customers.

Thank you for your understanding, and I truly hope you’ll consider giving us another chance in the future. We value your feedback and will use it to make meaningful improvements.

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