Whirlpool Canada Avaliações 105

I am sharing this review to help other customers decide whether to purchase Whirlpool products. I am thoroughly dissatisfied with Whirlpool's lack of support. I was informed that the washer and dryer are not covered under the warranty because the issue is considered cosmetic, despite the fact that the white appliances are turning yellow. Neither The Brick East End Store nor Whirlpool is taking accountability for resolving the issue. Their justification is that it falls outside the warranty, even though it is clearly a manufacturer's defect. I have spent a considerable amount of time trying to get this issue resolved with no satisfactory response.

The fridge delivered Feb 20, 2025 died after 5 days. The lights are on, a motor is running but no cooling. Lost the contents of the fridge and freezer. Whirlpool does not compensate you for loss of contents NOR the inconvenience of being without a fridge for 3 weeks and counting... Whirlpool will not replace it. AS of March 16, 2025... waiting for parts.

I am about to receive my 3rd oven!

KitchenAid
YKFEG500EBS:
The first one arrived with the door warped like a banana, you could put ur fingers through the Space with the door closed. And it wouldnt stop making smoke Even after trying to burn off the oil/ production processing, it smelled like Burnt electrical.

Whirlpool
YWFES7530RV:
The second oven i received takes over 20 minutes to boil a 2L pot of water. If the stove is on and preheat oven at same Time, will take over 30min to preheat to 400F .

Customer service is not very accessible. On hold for an hour at Times , when you do reach someone and if they need to put u on hold while they investigate ur situation , your call can be dropped if they Forget about you. Necessary to continuàly follow up with them on whats happening. They will Never call u and give updates, presumably because they are too overloaded with other customers product problems .

My advice to anyone buying home appliances: Save your money and buy used , or restaurant grade if you can afford it.

I bought an Amanda clothes washer 2024 11 04
Not happy immediately as it was very noisy, vibrated, and was erratic in mode changes.
An appointment was scheduled by Calgary sales staff - required waiting from 0800 to 1700 for technician.
When they arrived the only thing they did was to level machine.
Next use - no change so I called Whirpool service - very poor attitude no compassion no flexibility - booked for Jan 5.
On Jan 5 a technician called to book an appointment for Jan 9 again a 0800 to 1700 possible arrival. Upon arrival did nothing - no tools no diagnostics. Advised me that this was a noisy design and vibrated due to design.
Next I received billing for Dec 24th visit $157.00.
Phoned Whirpool - no cooperation or interest except to say this was a diagnostic call and not warranty.
Advised the I would not pay - was threatened with collection.
After further discussion with a “supervisor” they offered a 35% discount on a more expensive washer.
Bottom line I will not deal with this company again and would see them in court.

I bought Maytag dishwasher for $1240 with 4 years extended warranty. Transaction did not go through. I called customer service and they asked to place transaction again. As result both transactions were processed and delivery guys brought two identical dishwashers. I received one and asked to return the second. It took me almost two months, five phone calls and more than two hours of conversations with the WORST customer service to get a partial refund of $966 for dishwasher only. Extended warranty which costs $274 was not refunded yet. Whirlpool customer service agent Alexandra promised me twice to call me back and did not do this. Eventually I disputed MasterCard transaction and they issued full refund immediately.

Although the Whirlpool fridge that we purchased in Canada was defective in that the freezer temperature fluctuated so widely that it regularly increased to levels that are unsafe for meat, as was the case with two other fridges from Whirlpool, the purpose of this review is to highlight the very poor customer service that we received from Whirlpool and the barriers in escalating our concerns to the Corporate Office.
Regarding the Corporate Office, before anyone purchases a Whirlpool product, they should be aware that Customer Service states that they have no access to the Corporate Office and that customers have to contact this office on their own. However, the Corporate Office does not take phone calls. Instead, one has to write a letter to them. I did this on October 26, 2024 but as of January 3, 2025, no one has responded to my letter.
Based on my experience, it appears that the corporate leadership at Whirlpool has no interest in their customers and makes it very difficult for customers to reach them. Buyers should beware of this before they purchase a Whirlpool product.
I should add that since the problem we had with this fridge was present in two other fridges, this raises a serious concern in my mind about quality control at Whirlpool. Again, buyers beware.

Buy a lemon, make lemonade? Not if the lemonade stand is rotten. Worst experience ever.

I contacted WP to inquire about an issue we have been having with our washing machine not "heating up" the water. We have a front loading model with a cold water inlet only. I struggled finding any reference to an internal heater, and managed to find one in the User Manual under specs as "Internal Heater : YES".

This interaction was a total waste of time, the agent didn't know WP's product and fell to provide any information to help resolve the issue.

Long version
I spent 20 minutes on the line for a CS rep.. I explained the issue to the rep., until the line cutoff. I had to call CS again and wait an other 20 minutes. The second rep was bad.

She was surprised that they even produced a "one inlet" machine, and referred me to the manual... I mentioned that I already reviewed the manual, read it entirely, and that only found that one mention.
After describing the issue for a second time, she simply replied "well, it's by design" and only a technician will be able to confirm if the heater is working. I have then ask if she could confirm if there was anything that as to be turned on when first setting up the washer. She replied to "read the user manual", adding that "I refused she send it to me"... to which I responded that I already have it, and that it doesn't cover the heating of water... she reiterated that "it's by design, Sir...". To which I responded "Not working as it should by design?"

This is our last WP product

I was looking for technical help on my Jenn-air fridge.. not a service call.... I was directed to Whirlpool.. I waiting 45 minutes and gave up. On my 3rd call, i decided to use their CallBack. I left my phone number and still waiting for a call a day later.

I had all three kitchen appliances fail within 2 years. The only response I got from Whirlpool was, "you should have gotten the extended warranty". I have it in writing. I shouldn't have to. They should spend that extra money themselves, and make more reliable products. Their warranty does not cover my spoiled food, unnecessary time off work, or disruption to a household. Thy got my money this time, but next time, I will take my chances with a different parent company.

This dishwasher is a design flaw nightmare. The electronic panel on the top is susceptible to moisture getting in and DESTROYING the panel and the dishwasher's ability to function. The seal around the dishwasher is inadequate (also a design flaw according to the technician that served it) causing leaking steam that has irreparably damaged our wooden counter (Thanks Whirlpool). I would not only never buy this dishwasher again. I will never buy another Whirlpool product. Period.

4 month old Whirlpool front load washing machine stop working it is "Loc". I called for repair but was instructed to schedule on their website only.

We bought a KitchenAid 42" built-in fridge, which is over $11,000 pre-tax. My advice... "don't do it, don't do it, don't do it... You will rue the day you bought it"!

Less than 6-months in, and it broke. First the freezer, and then the fridge by the next day. We called Whirlpool for warranty support, and the best they could do was to send out somebody 5 days later. Tech shows up, looks at some frost, and thinks it's the evaporator. They're backordered, but can get it shipped from the USA where they have 13 in stock, and it will take 2 weeks.

In what world does it take 2 weeks to ship parts within North America! I had a car that needed a new transmission, and GM flew one into the dealer in under 48 hours from the USA to Canada. Whirlpool could take a lesson from the auto industry.

Anyway, the evaporator arrives at the tech, but I don't get a call. I call Whirlpool, who reaches out to the tech, and they schedule him for 6 days later. We're now 3 weeks without a working fridge.

Tech arrives, and right away, no longer thinks it's the evaporator, and doesn't install it. Says, it might just be a sensor, so we should "try that and see". Says it's a $13 part that's in stock locally. Maybe, he should have started with that!

I called Whirlpool again, 4 days after the tech last on site said he ordered the most recent round parts for the fridge, which he said were in stock and he could fix it this week when they arrive. I wanted an update, as nobody had called me, so the Whirlpool rep put me on hold to contact the tech. She came back, and said the tech asked her if she could order the parts for him, which she did, and will take another 5 business days! So, if the tech ordered them 4 days ago, why did he need to ask Whirlpool to order them today, only after I had Whirlpool follow up?

To call this total incompetence would be a tragic understatement. I'll update review, or leave another, with the next development, which will hopefully be soon, and hopefully positive.

I purchased a Whirlpool microwave, refrigerator and a range with self cleaning oven and air fryer in August 2024. I ran the oven’s self clean feature on October 25th for 4 1/2 hours. When I went back to see if this had worked and wipe it out, I was appalled. There was cooking residue on the walls, the door and at the front near the door. I have had experiences with 2 older self cleaning ovens and after I ran the cleaning cycle all there was left was a whitish ash which I was able to wipe up with a moist cloth. These ovens however were GE not Whirlpool. I contacted customer service and was told to run the cleaning cycle again for 2 1/2 hours. I did this but the dirt was still there. I contacted customer service again and they are sending a technician over to check it out next week. Now the food has been through 2 clean cycles I don’t know how I will remove it as the food looks pretty baked on and I can’t use oven cleaner or I may damage the surface. If I wanted to clean ovens I would have bought an easy clean oven. So far the microwave and the fridge are working okay.
The technician came today and said he would adjust the gasket on the door but he also explained that the new stoves don’t get as hot as they used to. The fact that the oven would not come clean was not relayed to me at time of purchase. I am utterly dissatisfied with this product. Now it will be a call back to Whirlpool to argue it out.
Called Whirlpool and was told that they had to wait for the tech report to appear in my complaint. I called Whirlpool two days later and was told that the technician’s report stated that the range was working according specs. I guess this means that the oven self cleaning feature will not clean your oven even though it is called self clean. I was then told to go to the dealer where I bought the range to ask about their performance guarantee. Why should they guarantee a product when they didn’t make it? I will not let this drop. It’s time these mega companies stopped ripping consumers off for the sake of their shareholders. On Jan 6, 2025 I called Whirlpool again and was told that a senior tech would come and replace the motherboard and sensor. On Jan 13th the tech came and replaced the parts. He told me to preheat the oven to a high temperature and then run the self clean option. I did as he said and ran the cycle for 4 1/2 hrs. I bet the power corporations just love these new appliances. There was no change - oven was still dirty. On Jan 24 I called Whirlpool again and now they are going to send me an aqua cleaning kit which I am still waiting for. I will use it but won’t hold my breath. In any case I will not get a refund because the 2 technicians said that the range was working as designed. I don’t understand how a range is working as designed when it was designed to self clean (as stated in the manual) but doesn’t. I will probably end up selling it for practically nothing and buying a GE range based on my past experiences.

Scammers! Unqualified technicians and absolutely careless. The guy who came to fix my KA refrigerator doesn't know a thing. He changed the motherboard for $500 (with labour) now telling need to change compressor which I told him to change at the first place! So there will be another $500 labour!!!

J'ai acheté un four, lave-vaiselle et un frigo..
2 semaines après l'utilisation du Frigo le compresseur brise, appel après appel aucuns services fiable de leur part, prochain rendez-vous le 3 Oct. 2024 après l'annulation de 5 rendez-vous précédent. Les employés ne font que mentir au téléphone que la pièce est envoyé mais en réalité la pièce n'est pas en stock et ils prennent tout le temps du monde pour que ça soit réparé, c'est rendu que je me demande si c'est une pratique "légal"

I will never buy any appliance again from this company.
Poor costemer service and non friendly technician.

Had an issue with my KitchenAid dishwasher. Took time to resolve the issue, but Whirlpool did what needed to be done to correct the problem.

Terrible customer service. Not only did the agent I spoke with sound like they hated their job, the company deemed my outer door glass on my range, that shattered on its own, no heat, no gas hooked up, didn’t get hit, not a safety issue because it was not in use! When if a young child had have been near it and been injured. There is no just replacement glass, I have to purchase a whole new door for $800. They didn’t even offer to help compensate me not even a discount nothing. Just nope we aren’t paying but I can set you up with service. No thanks!

Really awful disrespectful customer service. We will never buy a Whirlpool product again. The warranty is essentially worthless. The frontline staff pretty much serve as gatekeepers to prevent assistance. After 4 months of our patient, cooperative attempts to resolve our defective dishwasher (under warranty), we will likely give up and purchase a new different brand. Honestly, life's too short to deal with this dreadful company and the company they contract to do the repairs who have proved equally useless. We feel disrespected, talked down to, and frankly exhausted by the whole experience.