Wholesome Culture Avaliações 

1.107
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Cute products that are made with quality but the biggest drawback is the shipping times for out of Canada.

Avaliado com 1 de um total de 5 estrelas

Still waiting on my order. I understand there are delays with this company due to Covid and being made to order however it’s really quite ridiculous now. I ordered 6 weeks ago and have yet... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

It took WC a month to rectify a return-to-sender refund. They just now refunded the purchase (Yay!). Router appears to be delivery insurance that come automatically attached to every order. It's g... Ver mais

Avaliado com 5 de um total de 5 estrelas

My partner loves your products - particularly your tank tops for warm weather. The quality is quite good and we appreciate the design variance ranging from striking to very subtle. Given our budget... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas

Escrito pela empresa

An apparel company to inspire a better, healthier, and plant-based lifestyle around the world. We will keep fighting for the animals.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(1.107)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Christmas Sweatshirt

I bought the dog Christmas sweatshirt as a Christmas present. It is absolutely amazing. The sweatshirt is soft and the picture is adorable. The product did take a while to arrive so order early if your planning on giving as gift. Overall very happy with the purchase.

1 de janeiro de 2022
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Sabrina,

Thank you for supporting WHOLESOME CULTURE. We're happy to hear that you are happy with your new sweatshirt. Thank you so much for the positive review. It is much appreciated!

Avaliado com 2 de um total de 5 estrelas

Sweatshirt pilled

Would not recommend this company. Over priced for the product you get. I was so excited for my sweatshirt. I washed it on delicate and it pilled so bad that it was nearly ruined. Will never purchase from them again no matter how cute the product is.

1 de janeiro de 2022
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Bailey,

I am sorry to hear this. We will make this right asap! Our Customer Service Representative agent has left you a message to assist you with your concern. Kindly check your inbox. Thank you for your patience!

Avaliado com 1 de um total de 5 estrelas

Terrible quality

I received the Walking Gently sweater, upon first wash (inside out, cold water, no dryer) the design on the back disintegrated. So disappointed as I had high hopes for a supposedly slow-fashion, high quality brand.

31 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi MK,

We are very sorry your order was damaged after first wash! It is certainly our intent to provide only the highest quality items to our customers, and I regret that your product apparently slipped past our quality measures. We will process a replacement for you. To start, please email a photo of the item for our reference to support@wholesomeculture.com.

Please accept our apologies again!

Thank you.

Avaliado com 5 de um total de 5 estrelas

Always pleased

Excellent quality, good communication throughout the ordering process & sustainable brand. Loving all their products.

31 de dezembro de 2021
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Brett,

We are incredibly grateful that you took the time out to leave such a wonderful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you!

Avaliado com 5 de um total de 5 estrelas

I ordered the "merry christmoose"…

I ordered the "merry christmoose" sweater for myself for christmas this year, and it is the most comfortable, soft, well-made sweater I could've hoped for. I love how eco-conscious this company is, and on top of that they make great, sustainable clothing that's affordable. love love love.

29 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Marion,

Thank you for taking the time to leave a positive review. We are pleased to know that you are happy about your order purchase. Rest assured that we would do anything and everything just to keep our customers happy and satisfied. Thank you for joining our movement to spread the plant-based love all over the world! :)

Avaliado com 1 de um total de 5 estrelas

Don't buy

Print of my sweater already starts to come off after beeing in the washing machine ONCE! Size is also not true to what they suggested... And it's not a good quality at all; even before i wear my shirt for the first time, it seems to be not really well sewn.

29 de dezembro de 2021
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Frau Lisa,

We are very sorry your order was damaged after the first wash! It is certainly our intent to provide only the highest quality items to our customers, and I regret that your product apparently slipped past our quality measures. We will process a replacement for you. To start, please email a photo of the item for our reference to support@wholesomeculture.com.

Please accept our apologies again!

Thank you.

Avaliado com 5 de um total de 5 estrelas

What a great support team!

I cannot praise the support team enough! After having to change my order because they didn’t have enough crew neck sweatshirts, they gave me so many options! The alternate arrived in time for Christmas even when I didn’t expect it to! I’ll definitely be ordering again soon!

28 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Beth,

We are incredibly grateful that you took the time out to leave such a wonderful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Thank you!

Avaliado com 3 de um total de 5 estrelas

They're Trying

It took WC a month to rectify a return-to-sender refund. They just now refunded the purchase (Yay!). Router appears to be delivery insurance that come automatically attached to every order. It's garbage, they should stop using this service.

I questioned the ethics of the apparel I purchased. I no longer feel like I supported a good cause which is unfortunate. I get that the holiday season is a hard time in the industry but you have to be able to handle the rush if you offer site wide discounts. I hope that this season is a learning experience. I'd order again probably not until my "There is no Planet B" shirt disintegrates.

27 de dezembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Customer service was great but…

Customer service was great when I got some confusing tracking emails with my order. 3.5 overall but rounding up. Was a bit disappointed in the sweatshirts had more of a faded print and was not as dark in color as advertised. Not sure if I’d order again

22 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order 3 months before Christmas if you want it on time!!!

Wholesome Culture needs to be UPFRONT with how long it will take to receive your product. Customer service is trash and I have no idea when I will be receiving the rest of my shipment… probably will be well after Christmas when the gifts are absolutely useless. For the price you pay it is NOT worth it. Go find a place that has sustainable clothing AND good customer service and is HONEST and FORTHRIGHT with how long it’s going to take to ship. This has been a disaster. 0/10 recommend.

19 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Kirsteen

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
Our team has reached out to you and we believed that your issue has been addressed. If there's anything else that we can do to help, please don't hesitate to reach out.
We really do apologize for the inconvenience this has caused you.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. An order placed over 1 month before Christmas, and will not receive the item in time. An easy solution would have been to update the shipping address, but customer service was unwilling to do so with no reasonable explanation. There was absolutely no sense of urgency, and no ability to speak with anyone on the phone. Hugely disappointing as I was excited to gift the product. When it does arrive, it will be returned. I will not be using this site in the future.

17 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No customer care service, no returns, 1 months and no package

Ordered my order one month before Xmas, today December 14 it's still not ready yet. Not delivered, not produced, not ready. The customer service answers after days with vague answers and they are never sorry. The build in chat of the website is fake too: I wrote and waited 3 hours and nobody wrote me. It is just there to pretend they have it. They have no return policy, not even deletion of the order before it leaves. You have 48 hours to delete your order and, as I said, I waited 30 days for my order to even start production. They go the extra mile to pretend to be a certified company by showing only good reviews on their site. The FAQ is ridiculous so read it well before you buy from them. Unfortunately I will have to wait for my order now, a Christmas sweater, after Christmas, which of course make it useless.

14 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My sweater is great!

My sweater is great! The material is great the print is great, the color is great and it is so cozy.

13 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Carolina,

Thank you for taking the time to leave a positive review. We are pleased to know that you are happy about your order purchase. Rest assured that we would do anything and everything just to keep our customers happy and satisfied. Thank you for joining our movement to spread the plant-based love all over the world! :)

Avaliado com 5 de um total de 5 estrelas

Beautiful Sweatshirt

Beautiful sweatshirt. I received mine and love the artwork. Just Be Careful about where you purchase it, there are a lot of scams out there in the world.

10 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Hannah,

Glad to hear that we met your expectations as we aim to keep our customers happy and satisfied. Thank you for the support! Have a great day! :)

Avaliado com 4 de um total de 5 estrelas

Consigliatissimo!

9 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Loretta,

We appreciate your commendation so much! Glad that you are happy with your new product. We appreciate your continued support. We hope to hear from you soon on your next purchase. Thank you and have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Fast, Thorough Customer Service

A shirt I ordered was out of stock. Wholesome Culture was quick to let me know and gave me good options. I received my replacement shirt, and found that they had shipped two additional than what I had ordered! After some quick replies, they let me keep the other two shirts as well. I really appreciate the Wholesome Culture team, their communication, and their friendliness. I'll definitely be back!

8 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Angela,

We are glad that we were able to provide you a good service, and we are pleased to know that you are satisfied with your new shirts! Thank you so much for giving us a positive review. It is much appreciated! :)

Avaliado com 5 de um total de 5 estrelas

Great fit and trustworthy shipping!

Fit and cloth quality great. Shipped and tracked when it said it would. So cute, comfortable, medium weight sweater!

8 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi B.K,

Thank you for taking the time to leave a positive review. We are pleased to know that you are happy about your order purchase. Rest assured that we would do anything and everything just to keep our customers happy and satisfied. Thank you for joining our movement to spread the plant-based love all over the world! :)

Avaliado com 5 de um total de 5 estrelas

I have ordered multiple sweaters from…

I have ordered multiple sweaters from this business. The fit is perfect and it washes well. It also feel good to buy from a company who cares about the environment. Love it.

7 de dezembro de 2021
Avaliação não solicitada
logotipo da Wholesome Culture

Resposta da Wholesome Culture

Hi Laurence,

We are so happy to hear that you loved your new Wholesome Culture products. Thank you for joining our movement to spread the plant-based love all over the world! We appreciate the love and support. :)

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