Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... Ver mais
A empresa respondeu
I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed... Ver mais
A empresa respondeu
I have just spent a very happy hour or so choosing the perfect climbing frame and am absolutely delighted with the range and the value that is offered by Wickey! The photos and drawings are very clear... Ver mais
Detalhes da empresa
Escrito pela empresa
Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!
Informações de contato
Franz-Savels-Straße 69, 52538, Gangelt, Alemanha
- +353 (0)76 680 5558
- info@wickey.ie
- wickey.ie
3,6
Bom
167 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great sand pit
Great price. Good delivery time. A little bit difficult to construct but well worth it in the end. Great sand pit.
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your review. We are pleased that you are satisfied about your order from us. We wish your families lots of fun playing in the sand and building beautiful sandcastles. Your Wickey Team
I was very impressed with the quality…
I was very impressed with the quality of our play set! My son loves it and has gotten so much enjoyment from it! It was so easy to assemble and great value for money. Recommended it to all my mum friends!
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your friendly review. We are pleased that we could convince you of the quality of our product. We greatly appreciate it that you recommended us to your friends. Wishing your son the best times playing on his play set. Your Wickey Team
Brilliant product
Ordered my wickey flyer and it arrived only a few days later that was expected. Delivery was to the door and had no hassle there. Assembly was easy although we did add a few bits to the roof to make it look a bit "homier". Our little one loves it.
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your review. We are pleased that your are satisfied about our delivery service. We wish your kid lots fun in and around the climbing frame. Your Wickey Team
Excellent customer services…
Some of the timbers were cracked on arrival but the team at Wickey sorted this and shipped replacement wood straight away
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We sincerely apologize for the cracked wood. That is not how it should be and we are pleased that we could quickly work this out to your satisfaction. We wish your family now lots of fun with the product. Your Wickey Team
An excellent product and follow up when…
An excellent product and follow up when a part got lost in transport. The play frame is solid and sturdy for our kids we would highly recommend wickey
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that the issue regarding the lost item is solved and that you are completely happy with the product and your experience with us. We wish your family lots of fun with the play frame. Your Wickey Team
The kids love it
The kids love it, good fun all day long
Thank you very much
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your great feedback. If kids love our products , we are happy as well. We wish your children many more days full of fun. Your Wickey Team
Great swing and slide unit!
Got this lovely unit in the summer! Great service as slide component arrived in good condition but was damaged at home! Free replacement was sent straight away - marvellous service!
16 de novembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. Happy customers are our top priority, so we are glad that our customer service could help you to your satisfaction. We wish your family lots of fun swinging and sliding . Your Wickey Team
Great experience purchasing from…
Great experience purchasing from wickey. The kids love the playset and it is very good quality.
13 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are happy with your buying experience from us. We wish you and the kids lots of fun moments with the product. Your Wickey Team
best thing I’ve brought my boys
Even though the delivery took a long time once the product arrived I couldn’t rate it more excellent materials and instructions took a couple days to put together but was fun as easy to assemble and understand. Fantastic quality my boys absolutely love it thank you
12 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for taking time to write this positive review. First we apologize for the delayed delivery. We try our utmost to deliver on time but we can not always guarantee it. However we are pleased that the product convinced you and that you had fun assembling it, as this is as much important as the fun playing on it. We wish your sons lots of beautiful adventures and fun on and around the play set. Your Wickey Team
Fun, Work, Play
I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed and instructions were good. It took about 2 days in total but the trick is to be organised and allow plenty of time. The kids love it and spend my hours enjoying the outdoor fun.
12 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to rate us. We try to make the assembly as easy as possible but it does indeed need some time and work to get it actually done. We are pleased that it turned out no problem for you and we wish your family lots of beautiful moments together. Your Wickey Team
Could have been better.
Good value for money and lots to choose from, but the instructions were a disaster and some things should really have been done, like the roof and flag were a nightmare and could have easily been precut for us (I assumed they would be) and the wood was very rough, there were so many cracks and big ones and the wood had splinters all over it. The order was also missing the megaphone I ordered but when I contacted customer service they immediately sent one out, and it was at my house in a few days, so the customer service is great. My three-year-old loves the jungle gym so much, for that alone it was worth it. I really hope it lasts.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to write a review. We understand your dissatisfaction and would like to apologize for this matter. We are glad your complaint was handled quickly by our customer service. We gladly clarify the other points written in your review. To do so, please contact us by using the contact form on our website with the subject ‘rating’ . Your Wickey team
Excellent customer service and quality…
Excellent customer service and quality of product. The quoted build time is very ambitious.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that we could convince you of both our products and our customer service. Indeed everybody builds the product on their own pace. We hope it did not take you too long and most of all we wish your family lots of fun with the product. Your Wickey Team
Good product, found Wickey good to deal with
Product arrived in lots of parts, but instructions were very good.
Good, solid product and most importantly the kids love it.
They was one item missing from initial delivery, and Wickey shipped a replacement without any fuss.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to write a review. We apologize for the missing item. Now everything is complete and set up we wish your kids lots of adventures and fun with the product. Your Wickey Team
Beautiful playset
Beautiful playset very easy to put it together, great service at a very good price
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your positive feedback. We are pleased that you are completely satsified with your order from us. We wish your family lots of fun and great moments with the playset. Your Wickey Team
The product itself has been very good
The product itself has been very good. It needs 2 people to assemble and setting the posts in concrete has made it very stable. Unfortunately I have to mark it down for the length of time it took to deliver the product and the amount of chasing I had to do to get updates.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the received product. However, we apologize for the delayed delivery. We try our utmost to deliver on time but unfortunately this is not always possible. We regret that we could not update you better in this matter. We are pleased we were able to bring your case to a satisfactorily conclusion together and we wish your family lots of fun with the product. Your Wickey Team
So simple
So simple, delivered well ahead of expected time, great instructions and easy to setup, my little boy absolutely loves it.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are completely satsified about your purchase from us. We wish your son a lot of adventures and fun with the product. Your Wickey Team
Wickey Smart Coast Climbing Frame
From start to finish a real pleasure to deal with. Delivery arrived on time with all components present and intact. Assembly instructions were detailed and easy to follow. Great quality for the price. The climbing frame is a great hit with the kids. Definitely would recommend.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your positive words. We are pleased that you are completely satsified about all aspects of your buying experience with us. We wish your kids lots of beautiful moments and adventures with their climbing frame. Your Wickey team
Our kids love their new climbing frame
Our kids love the new climbing frame. It's really sturdy and looks well in our garden. It took my husband and his father 1 or 2 days to put together. It took a few weeks longer for us to receive the delivery from Wickey and I had to follow up a few times with them to see what the delay was but the customer service team were helpful. Would recommend the product and company to others.
11 de outubro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for your friendly review. Our apologies for the delayed delivery, we try our utmost to deliver on time but unfortunately this is not always possible. However, we are happy to read that your kids love their climbing frame so much. That is what we do all this for. We wish your family lots of great moments together. Your Wickey Team
Ordered all the parts for a DIY swing…
Ordered all the parts for a DIY swing set. All items in stock and great choices. Kids will love it.
22 de setembro de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for the review. We are pleased that we could convince you of our products. We hope that the swing set is now in full use by your children and that they are having fun with it. Your Wickey Team
Great initial point of contact - customer service
Called the customer service number to confirm that there were no hidden costs and anything else required for the play set I was about to purchase. The gentleman on the phone was politely and clearly answered all my queries. It's great 1st point of contact and it added to my confidence in the company I was about to purchase from. Just placed my order, hopefully the delivery experience and the play/swing set itself will be as great as the initial customer service I received.
16 de agosto de 2021
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, thank you for taking the time to write a review. We are pleased that we could convice you of our products and our service, Hopefully everything went according your expectations. We wish your family lots of fun with the play set. Your Wickey Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.