This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve ordered from Williams Hand Baked for a number of years now and they’re consistently excellent. Great customer service, beautifully fresh products, and everything tastes amazing. I’ve also sent it... Ver mais
A empresa respondeu
We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Ver mais
A empresa respondeu
I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Informações de contato
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, Reino Unido
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4,8
Excelente
751 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely cake so moist
Lovely cake so moist and so well packef for delivery . Wil be ordering more soon.
5 de janeiro de 2026
Almond slice and parking
Product brilliant family love your almond slice and your parking they can't wait for more to come.
5 de janeiro de 2026
many thanks for the lovely biscuits and…
many thanks for the lovely biscuits and cake that i have orderd and the promtness and secured parcels i have recieved from you over xmas.i shall certainly reorder again many thanks.
10 de janeiro de 2026
Avaliação não solicitada
Delicious high quality biscuits
Ordered a few times now and they are just consistently excellent. Putting aside the great packaging and quick delivery, the absolute best biscuits around. The shortbread and ginger biscuits as good as any homemade i have had.
Support small business!
5 de janeiro de 2026
Lovely company
Lovely company. Very friendly and sell excellent items of quality. Cannot fault their service or attention to detail. Would highly recommend them and their delicious items
5 de janeiro de 2026
Wonderful service xxx
Just bought two Christmas Big Favourites Hamper Gift Boxs for family and friends, I just want to say this company went above and beyond when I put the wrong message on my note inside one of the boxes, I just want to thank them, their customer service were amazing. Excellent biscuits and wonderful company too deal with, thank you so much.
16 de dezembro de 2025
Avaliação não solicitada
Delicious biscuits
Ordered a hamper gift box from this company after seeing them at a food show and what a pleasurable experience. Seamless ordering, great customer service and delicious biscuits. Will definitely be ordering again!
11 de dezembro de 2025
Avaliação não solicitada
Excellent, 100% recommend
I have been buying Williams biscuits and treats from shops for several years and this year decided to order directly from the company for ourselves and to use as gifts. The quality is fantastic, handmade and luxury. It's all well packed and the customer service is 100%. These people really care about their products. I can't recommend them enough :)
8 de dezembro de 2025
Avaliação não solicitada
Received the biscuits and cakes in good…
Received the biscuits and cakes in good condition. Delicious and family love the biscuits and cake. Will order again.
Excellent service by P.Office. Thank you.
27 de novembro de 2025
I’ve ordered many times because the…
I’ve ordered many times because the cakes and biscuits are always so delicious. They make fantastic gifts for birthdays and other occasions, and they NEVER disappoint. I honestly can’t fault them — excellent service every time.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Williams Handbaked
Hi John,
Thank you for such a generous review. We're delighted that you enjoy our products, for yourself as well as for gifting, as well as the service you've received!
Very quick delivery.
Very quick delivery.. excellent service. Lovely information website to use. Bought for Christmas gift. Not tasted yet, but looks delicious.
27 de novembro de 2025
Resposta da Williams Handbaked
Amanda,
We're glad to hear you found our website easy to use, and the delivery fast. Thank you for your review!
Resposta da Williams Handbaked
Thanks Andy, we're glad you've enjoyed our service!
a very good company to deal with
27 de novembro de 2025
Resposta da Williams Handbaked
Thanks Mr Potter for your kind review, I'm glad you've had a good experience with us!
Love everything about Williams…
Love everything about Williams handbaked. Customer service, presentation and definitely the flavour of the bakes.
26 de novembro de 2025
Resposta da Williams Handbaked
Thanks Amanda, that's very kind of you to say!
Fantastic service
Fantastic service, the whole parcel arrived in great time and no damage to any of the biscults, highly recommed their biscults and sevice. Thank you Williams. 😊
26 de novembro de 2025
Resposta da Williams Handbaked
Hi Julia,
Thank you for your lovely review. We hope you enjoy your bakes!
Very disappointed with the packaging
I was disappointed with the packaging. The box was for a gift. You had taped the box up with your tape with your name on, so I opened it, expecting to see a gift box inside, but there wasn't one. I now have to sellotape the box up again and it looks awful. Very disappointed given the price.
26 de novembro de 2025
Resposta da Williams Handbaked
Hi Carolyn,
I'm really sorry to hear that you were disappointed with our packaging.
We've never included a box-inside-a-box for any of our online orders. When we first started selling online, we did consider this as an option but felt it would be a waste of packaging. After thousands of orders, our customers seem happy with the packaging as it is, which is reflected in our high returning-customer rate.
This year we have introduced mailing bags, as so many customers order as gifts and we'd rather the shipping label wasn't on the box itself. It also helps packages stay dry at this time of year.
I hope that goes some way to explaining our position, and I do hope the recipient enjoys the contents of the hamper you ordered. If you'd like to contact me directly, please do! My email address is rory@williamshandbaked.co.uk.
Kind regards,
Rory
A little bit disappointed for the price
A little bit disappointed for the price
27 de outubro de 2025
Resposta da Williams Handbaked
Hi Greta,
I'm really sorry to hear that. Would you able to provide some more information by email and I'll try my best to help? We hate to see any customers disappointed with our products or service.
Kind regards,
Rory
rory@williamshandbaked.co.uk
NOT A CRUMB LEFT
LOVELY BISCUITS, FIRST TRIED THEM FROM OUR LOCAL FARM THEN THE ARTISAN MARKET. SLOWLY WORKING THROUGH THE DIFFERENT VARIETY OF THEM. SENT SOME ON THROUGH POST AS A GIFT.
VERY IMPRESSED
27 de outubro de 2025
Resposta da Williams Handbaked
Thanks for your wonderful review Amanda! Very kind of you to say, and we're so glad to hear you enjoy our products.
Perfect best ive tasted cannot get cack…
Perfect best ive tasted cannot get cack like this in the south west well done preston
28 de outubro de 2025
Resposta da Williams Handbaked
Cheers Keith!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.