This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Ver mais
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Veja o que dizem as avaliações
I’ve ordered from Williams Hand Baked for a number of years now and they’re consistently excellent. Great customer service, beautifully fresh products, and everything tastes amazing. I’ve also sent it... Ver mais
A empresa respondeu
We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Ver mais
A empresa respondeu
I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Informações de contato
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, Reino Unido
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4,8
Excelente
751 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Resposta da Williams Handbaked
Thank you Julie!
Yeah great cakes
Yeah excellent biscuits and tray bakes highly recommend brilliant choices fantastic flavour
2 de junho de 2025
Resposta da Williams Handbaked
Thanks Kim, we're so glad to hear you enjoy our biscuits and cakes!
Always top products beautifully…
Always top products beautifully packaged which are dispatched quickly.
2 de junho de 2025
Resposta da Williams Handbaked
Thank you Olivia, that's very kind!
Prompt delivery and nicely packaged
Prompt delivery and nicely packaged. The Lancashire box has a great selection of cakes and biscuits which have not been eaten yet! The comms regarding delivery was poor compared to other suppliers but this is a minor criticism.
2 de junho de 2025
Resposta da Williams Handbaked
Hi Alan, thank you for your generous review. I'm in the process of reviewing delivery notifications, and hopefully we can improve these quite quickly. —Rory
Birthday Gift for a couple!
Lovely selection of biscuits and cakes. Nice and easy to order online and prompt delivery
30 de maio de 2025
Resposta da Williams Handbaked
Thank you for your lovely review Sharon!
Treat yourself or give as a gift!
Ordered and received another 2 hampers plus extra Eccles cakes (superb), from this first class company.
Highly recommend their products as gifts or personal consumption. You won’t be disappointed with their great tasting produce, well packaged and good old fashioned customer service (in my experience, a rare find these days).
30 de maio de 2025
Resposta da Williams Handbaked
Hi Sannan,
Thank you so much for your lovely review. We're so glad to hear how much you've enjoyed our products, as well as our service!
I haven't received my order
I haven't received my order, so, you can't review a GHOST. MANY THANKS, MICK COUSINS
28 de maio de 2025
Resposta da Williams Handbaked
Hi Michael, I'm really sorry to hear that. It looks like the parcel was refused and returned to sender, which is unusual. I'll contact you directly to resolve the issue.
—Rory
Lancashire Box
Like the product and it was something different. The Lancashire Box.
Great service and quick delivery.
27 de maio de 2025
Resposta da Williams Handbaked
Thanks for your great review, Paul!
As always the service was excellent
As always the service was excellent. My query speedily dealt wit and the oeder delievered as promised.
7 de maio de 2025
Resposta da Williams Handbaked
Thank you for your very kind review, it's much appreciated!
Resposta da Williams Handbaked
Thanks for a great review, Dennis!
Excellent products and service.
30 de abril de 2025
Resposta da Williams Handbaked
Thank you Pam, that's very kind!
Always good experience
I have bought from Williams a few times. Excellent products which make receivers happy. Good delivery time.
23 de abril de 2025
Resposta da Williams Handbaked
Thank you for your lovely review, it really is appreciated!
Lovely selection
Lovely selection, good prices and descriptions, delivery achieved
28 de março de 2025
Resposta da Williams Handbaked
Thank you for your lovely review!
Best biscuit!
Well packaged; they always arrive in perfect condition. The biscuits are stunning. They are luxurious and delicious. The hand dipped, milk chocolate, ginger biscuits are the very best! Quality ingredients have clearly been used. Better than any biscuit I’ve had anywhere else! I am a repeat customer and will continue to be! Five stars.
3 de março de 2025
Resposta da Williams Handbaked
Sophie, thank you so much for your wonderful review! We're so glad you enjoy our biscuits, and thank you for continuing to order from us.
Resposta da Williams Handbaked
Thank you Andrea, much appreciated!
More Ginger
The packaging was good no breakages. Good value for money only small criticism is they was not quite enough ginger in them, but they are very nice biscuits.
26 de fevereiro de 2025
Resposta da Williams Handbaked
Hi Claire, thank you for your kind review. We do like to think our Ginger biscuits are quite fiery, but I will share your comments with our team! —Rory
Fantastic company to deal with have…
Fantastic company to deal with have used them a few times the products are absolutely amazing and the customer service is first class nothing is too much trouble. I would definitely rec this company!
26 de fevereiro de 2025
Resposta da Williams Handbaked
Hi Sara,
Thank you so much for your recommendation, we're so glad to hear you're happy with our service and our products!
Edit: see updated review
Edit: Excellent feedback from my review and I accept what they have said about Royal Mail.
Unfortunately whilst the 2 packs of biscuits came beautifully wrapped and had in my opinion sufficient protection, one of the packets had several broken biscuits - it looked like they were perhaps broken before packing. I would have contacted the company but as I was about to go away I knew I wouldn’t have time to return
26 de fevereiro de 2025
Resposta da Williams Handbaked
Hi Deborah, I'm so sorry to hear the biscuits were broken when you came to open the parcel. Our dispatch team take a lot of pride in the presentation and packing of our biscuits, so it would have happened during transit unfortunately. I've contacted you directly to resolve this.
—Rory
Superb quality products excellent…
Superb quality products excellent customer service the best ginger biscuits ever made
24 de fevereiro de 2025
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