Great customer care
I purchased the thinner 'ladies' version of the copper magnet bracelet as I didn't want the larger 20mm bracelet. I found after a short while the clasp kept opening and on occasions the bracelet would fall off. I contacted customer services and Joy asked for some details and a short video to explain the problem I was having. After understanding my issue, Joy sent me a new bracelet with improved clasp. Thanks Joy, I am now back to wearing my bracelet all the time without worrying it will fall off. Many thanks for your professional service.








