House of Willow Alexander  Avaliações 45

My husband and I recently bought a new house in a new area and needed our garden cleared. I booked Willow Alexander online through their booking platform for a next day service. Moving and finding new gardeners is always a little hard but we hit the jackpot. Thank you to the team again.

My wife and I recently went through the garden design process with Jessica, Alex & Samuel. We are absolutely over the moon with the end product and the process as a whole. It’s very rare to find a company that invest that time into the process with you. Our garden was in a dire state and now is a gleaming cottage garden. We can’t wait to use Willow Alexander Gardeners to keep the garden looking amazing. Thanks again to the team!

Attention to detail. Lovely friendly staff and great customer service. Very professional service.

We initially thought we had found the perfect company to help design a part of our garden, especially since several of our neighbours were already using Willow Alexander Gardening Company for their gardening needs. After contacting them and explaining what we were looking for, we sent pictures. We were hoping they would return with a creative and functional design for a section of our garden fence to provide some much-needed privacy.

Unfortunately, instead of coming up with a thoughtful design that matched our vision, they simply suggested cheap trellises that weren't even a feasible solution since I have explained trellises couldn’t be fitted onto the neighbour’s fence. All in all, their response lacked any real design input or useful advice, which was quite disappointing.

Since then, we've found a different company that was able to bring our vision to life and deliver exactly what we were hoping for. In the end, Willow Alexander didn’t meet the expectations we had from a professional landscaper.

Extremely professional and tidy, would definitely use again and unhesitatingly recommend the services of this company.

I have been using the gardening services of Willow Alexander and am I very impressed with the professionalism and high standards of the Teams work. The garden has been bought back to its glory and it is now a very happy place to be in.
Thank you for your wonderful garden service.

Getting in touch with the team at Willow Alexander and receiving a quote back was quick and easy. The staff members and customer service are incredibly kind and professional. They provided as promised and I am really satisfied with the results!

I had the most amazing service from Willow Alexander. From start to finish they were completely professional and maintained such a high standard through out. Would definitely recommend to a friend 😊 thank you!

Willow Alexander were amazing at helping my mum out with her garden with a basic re-design and maintenance.

Both me and my mum have limited experience with gardening so were very happy when we came across Willow Alexander and their excellent and professional website after a friend recommended them.

They carried out a consultation on site to talk through what they were going to do and then followed up on the agreed date with a team of two for the day (it's a fairly small garden). They explained one was a lead Gardener and the other is an assistant and both were great and very friendly with us whilst getting the work done that was agreed. We asked the Lead Gardener for some tips and he was very well spoken and provided some useful tips for us to follow with some of our plants and weeds.

We were happy with the price as we have paid for cheaper companies before but you have to so careful as a lot are very unskilled / dodgy cowboy builder type people who will use cheaper materials, cut corners etc and we've been left with issues before.

Would highly recommend Willow Alexander to ensure your garden is done right.

My experience with Willow Alexander started off really well with Alex, who came round to survey the patio I wanted to fence up. However it’s been a struggle from then on. I’ve booked different sides of the patio to ensure I could pay for the different quotes at different times and I’ve now been left without a gate as I’ve been chasing for a quote for 8 days. The summary of my experience is below:
- Callum is really good at his job however he’s either been left alone when it was supposed to be a 2-man job, or he’s been accompanied by uninterested colleagues
- On 2 occasions they had to come back on a different day to finish the job as either they’d run out of time or they didn’t have the tools for it
- Quotes don’t always make sense, some are competitive and some are really expensive. Had to ask for clarity twice
- Getting a quote from Willow Alexander has become painstakingly hard: 8 days for the leftover work, but previously I waited over 2 weeks for another 2 quotes
All in all, I’m happy with the end result and the quality of work delivered but everything else is nothing short of a shambles. It shows that not only the output matters - customer service is really poor, inconsistent quotes, delays, all this matters.

Fantastic job done. Two really hard workers. I am so,pleased with the result.

Just used the window cleaning service, absolutely brilliant. Been using garden maintenance team for years and so pleased to see them branching out into other services. Will be exploring handyman next! Keep up the great work!

I wanted to like this company. Initial response was good, and we agreed on an initial cleanup ahead of a bigger redesign of the garden and an ongoing maintenance contract.

Cleanup was a frustrating experience - the team was lovely, but despite multiple photos and discussions had apparently only scheduled 2 hours (without discussing with me), for a job that was always likely to take twice that. Ultimately persuaded them to stick around long enough to finish 75% of the job in the understanding they would finish the rest when returning for the ongoing maintenance.

After that - nothing. Complete lack of response on the garden redesign stage, nothing on the ongoing maintenance. Eventually got a response from the "Managing Director" saying he would take it in hand personally. Zero response after that.

I want to like this company, but honestly its been an utter shambles.

Summary:
My advice is to proceed with caution. Expensive, a lot of talk, sadly not backed up with a lot of substance. Hit and miss gardeners. Poor customer service, little acknowledgement or empathy when customers are unhappy with service.

Here’s a more detailed review below:

Booking:
- We were impressed by initial consultation with Alex, who appeared to have a lot of knowledge and ideas. However, it went downhill from there….

- Strangely we were quoted different prices for a day job, was first quoted £770 for a 3 person team, and then over £1000 and when questioned, why the difference - I was told the quote was from a while ago, although the two quotes were 1 week apart. Maybe there was some logic to the calculations but the numbers appeared to be plucked from thin air with random “discounts applied”.

In the end, we agreed to go with a 2-person team for £770 for the day, although it was more expensive than other companies inquired into, we thought they’d be able to deliver based on Alex’s initial consultation and hoping the other gardeners would have similar knowledge. Oh how we were wrong - they have a big team but it really depends on who they send on the day.

On the day:
- One of the gardeners was great, however the other gardener, who they’ve now shared was a trainee gardener, appeared uninterested and stood around, not doing much the majority of the day. He shared he hated his job, suffering from hay fever and wasn’t motivated to actually do any work and at times, was seen just sitting in the car on his phone.

As a result, this impacted what was achieved on the day. However Willow Alexander are unable to acknowledge this, instead deflect to write about how the priorities changed in the day. All we had done was switch the order of task 3 and 4 around, regardless the team said they wouldn’t get around to doing those tasks anyways, so it made no difference.

At the start of the day, we were assured by the team lead that the first two tasks on priority list “would definitely be done”. However, this was not the case. Only half of the first and second task was done.

Handling of the complaint/customer service:
What’s disappointing is Willow Alexander are not able to acknowledge this, and insist we are “happy” with the results. We most certainly are not and furthermore deflect

I’ve waited a few weeks to write this review to give Willow Alexander the opportunity to address the complaint. However, since making the complaint we haven’t been able to speak to anyone directly and have been waiting weeks for management to give us a call, despite multiple chase ups.

We’ve asked for partial refund, given we paid £770 for effectively a 1 person team, instead of 2 and all that was offered via email is 15% discount for a future service, however rest assured, we won’t be using them again.

Overall, the results were nothing special, expensive and the overall service was disappointing.

Unfortunately despite chasing them numerous times via phone and email we never received a quote and it’s been weeks now . Disappointing

Reasonable price for job. Quick response to query and quick appointment for work to be undertaken.
Turned up with no delays, did exactly what they agreed to do; trees cut down and removed.
Will definitely get a quote from them for tree care and garden maintenance in the future.

Amazing garden since Willow has taken over since May this year. Really lovely gardeners. Very knowledgable. Makes such a difference when you know what you are doing. They also fixed our garden lights which haven't worked for two years. I would highly recommend them.

Fantastic job the crew work really
Hard all day and left it tidy
Would recommend them to all
Well done Willow

Slight delay on delivery but customer service were great at sorting this and it was worth waiting for in the end. Good value and great product. The shells look beautiful in my potted plants and most importantly they keep those annoying little gnats out of the soil.

Working with Willow Alexander has been one of the best opportunities i feel i have had in my career. There is always room to grow with huge support from management.
This is one of the rare companies that actually make you feel part of a team and helps you strive towards great things.
i thoroughly enjoy working with our wonderful clients and all the different departments.
Looking forward to our bright future!