I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... Ver mais
A empresa respondeu
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I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... Ver mais
A empresa respondeu
For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... Ver mais
A empresa respondeu
Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problem... Ver mais
A empresa respondeu
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... Ver mais
A empresa respondeu
Kinetic is the leading fiber insurgent provider of high-speed residential and business internet service. It provides affordable, reliable fiber internet to homes and businesses in 18 states. Kinetic focuses on providing fiber broadband to people in underserved and unserved rural communities — essentially people in communities most providers skip over. They're committed to the mission of providing Internet Better. Everywhere.
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4005 Rodney Parham Road, 72212, Little Rock, Estados Unidos
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Honestly,nothing hidden,promise is promise,thank you for all things you do did for me.👍👍😁😁

Resposta de Kinetic
I haven't had an outage since getting it and down loads are really quick

Resposta de Kinetic
They came like they said. They were very polite and careful.

Resposta de Kinetic
All the expectations for service, support, and availability of my internet service have been exceeded.

Resposta de Kinetic
The customer service was excellent. She went above and beyond to help me get the best plan and price.

Resposta de Kinetic
Contacted a tech, took care of the problem four hours later. Was very happy with their knowledge and quick response.
On a downer, I had a freaking terrible experience having to deal with your automated system to try and get a hold of a tech. All I wanted to do was talk to a person and I couldn’t get to them. You need to do something about that it is very stressed stressful.

Resposta de Kinetic
I was told my new bill would be $25.00 and I was billed double that. Also, where is the box to return the Hopper ?

Resposta de Kinetic
Downloads are slower than Spectrum and in just a few weeks there have been 3 interuptions. The only thing better is the cost.

Resposta de Kinetic
We’ve had no issues at all, everything handled quick and professionally and cut our bill in 1/3. Turns out we didn’t need the huge package another company told us we did, love this!!

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The retention customer service department in the USA is the best, most helpful and friendly and the only reason I’m still with kinetic. The outsourced people in third world countries are horrible and you almost lost my business. Stick with the USA employees.

Resposta de Kinetic
No issues and customer service has been great

Resposta de Kinetic
Overall good service. For the installation to be done in freezing conditions was going above and beyond. I really appreciate the service.

Resposta de Kinetic
The person helping was very helpful. She fixed the problem for this year hopefully. I haven’t had any issues with your service besides the billing which is really frustrating.

Resposta de Kinetic
Agent Donna was excellent!!! She understood what I was wanting and came through.

Resposta de Kinetic
Don’t remember the exact date service was very good

Resposta de Kinetic
The gentleman tried to help but he couldn't. It was no internet service.He did give me the number for Direct TV. They intern said it was on their end. Service help coming on Tuesday February 10.

Resposta de Kinetic

Resposta de Kinetic
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