Great service! Great wines, be careful but you can be rewarded - worth paying attention to what they have!
A empresa respondeu
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Veja o que dizem as avaliações
Excellent company. Industry leading low commission (18% inc. VAT). Had some very successful buys. Shipping a little expensive but in fairness when its all done for you I’m happy to pay.
A empresa respondeu
After I payed for my order, for over a week (roughly 10 days) I didnt recieve a single update about my shipment. In your website its impossible to find out about the status of your order, only invoice... Ver mais
A empresa respondeu
I used Wine Auctioneer to sell some vintage champagne and they were absolutely brilliant at all stages. Getting the champagne collected and into the auction was really easy. They kept me informed at a... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wine Auctioneer – an online wine auction, specialising in the auctioning of fine, rare vintage and collectible wine, port, madeira and sherry. Buy and sell wine online.
Informações de contato
Reino Unido
- wineauctioneer.com
4,0
Muito Bom
26 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service , Great range
Great service! Great wines, be careful but you can be rewarded - worth paying attention to what they have!
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Wine Auctioneer
Hi there,
Thank you so much for reaching out and providing feedback on your experience. We are so glad to hear this. We hope to see you again for another auction soon!
Thanks, Megan L
Order update
After I payed for my order, for over a week (roughly 10 days) I didnt recieve a single update about my shipment. In your website its impossible to find out about the status of your order, only invoice can be found. Digging through Q&A I found that it can take up to 2 weeks for order to be shipped. This information should be placed in a easily visible place. Also the order status should be easily understandable.
19 de novembro de 2025
Resposta de Wine Auctioneer
Thank you for your review. I’m sorry to hear the order updates were not as clear as you expected. An Order Confirmation is sent as soon as payment is completed, and a Shipping Confirmation follows once the parcel has been dispatched. Your order status can also be viewed at any time in the Buyer section of your account, where tracking details appear once available.
If these emails didn’t come through, it may be worth checking your junk or spam folder. Please do get in touch with our Client Service Team if you’d like us to look into your order or help with anything further.
Megan - Wine Auctioneer
Resposta de Wine Auctioneer
Hi Peter, thanks for the 5-star review. Pleased to hear your comments.
Megan - Wine Auctioneer
Excellent company.
Excellent company.
Industry leading low commission (18% inc. VAT).
Had some very successful buys. Shipping a little expensive but in fairness when its all done for you I’m happy to pay.
19 de novembro de 2025
Resposta de Wine Auctioneer
Thank you very much for your review, James. We’re pleased to hear you’ve enjoyed bidding with us. We appreciate your comments on delivery costs and are glad the service has felt worthwhile.
Megan - Wine Auctioneer
Wine purchased was off
Wine purchased was off. Whilst I accept the company can't guarantee how a wine has been kept, I think there should be some 'duty of care' applied to ensure product is fit for purpose. Try corovinning wines that could be suspect. I think purchasers/bidders would prefer know the product had been tested - it might even increase prices, and therefore, your income.
17 de novembro de 2025
Resposta de Wine Auctioneer
Thank you for your review, Peter. I’m sorry to hear the bottle was not as expected. While we can’t guarantee how a wine has been stored prior to consignment, we do assess each lot carefully and would not knowingly offer a bottle that appears to be in poor condition without clearly noting this. Customer feedback is always appreciated and your comments have been passed on. I’ve taken a look at your account and can’t see this reported to us, so please do reach out if you’d like to discuss the order in more detail and our Client Service Team will be happy to help.
Megan - Wine Auctioneer
works well
auction process and timings are transparent, formalities re payment and delivery are done well
14 de novembro de 2025
Resposta de Wine Auctioneer
Thank you for your review, John. We’re glad to hear you’ve had a smooth experience throughout the auction and delivery process.
Megan - Wine Auctioneer
Resposta de Wine Auctioneer
Hi David, thanks for your 5-star review - it's much appreciated.
Megan - Wine Auctioneer
Trustworthy throughout and the bidding…
Trustworthy throughout and the bidding platform is very easy to use and intuitive.
15 de outubro de 2025
Resposta de Wine Auctioneer
Hi Julian, thanks very much for your positive review and 5-star rating. We're really pleased to receive this feedback from you.
Megan - Wine Auctioneer
hidden charges
I was the successful bidder on a lot which emanated from Holland. I was unaware of the extra charges (import duty) as it was not clearly explained to the bidder. i was told retrospectively by the company that if I hovered my mouse over the lot it would highlight the charge.
15 de outubro de 2025
Resposta de Wine Auctioneer
Thank you for your review, Aris. We make every effort to provide clear information on each lot, including in numerous places such as, as mentioned by our Client Service Team, when hovering over the lot, as well as on our fees page. These help bidders identify when shipping and customs fees may apply. While we aim to keep our delivery prices as competitive as possible and are able to outline these in detail on our website, import duties are set by destination countries and remain outside our control. As these charges can vary and change frequently, we are unable to display the exact charge for each lot and it is the buyer’s responsibility to estimate them before bidding. Please do reach out to our Client Service Team if we can be of any further help.
Megan - Wine Auctioneer
Perfect first time experience
Great selection of wines.
Website easy to navigate.
Prompt response.
15 de outubro de 2025
Resposta de Wine Auctioneer
Thanks for your review Tony. We're delighted to hear you've had such a positive first experience with Wine Auctioneer. We look forward to welcoming you back in a future auction.
Megan - Wine Auctioneer
The hidden costs are outragous
The hidden costs are outragous. At least 70% on hammer if in eu. Which they dont tell before puchase
23 de setembro de 2025
Resposta de Wine Auctioneer
Hi Andrew,
I’m sorry to hear that you were disappointed. We highlight our fees across our website, including before you place a bid, so that all costs are clear in advance. If you’d like us to review your specific order, please feel free to reach out to our Client Service Team who’ll be happy to help.
Megan - Wine Auctioneer
Resposta de Wine Auctioneer
Thank you very much for your review, John. We’re glad to hear you were happy with the service received.
Megan - Wine Auctioneer
From winning all confirmation came…
From winning all confirmation came promptly and delivery followed shortly.
18 de setembro de 2025
Resposta de Wine Auctioneer
Thank you very much for your five-star review. We’re pleased that everything progressed efficiently from purchase through to arrival.
Megan - Wine Auctioneer
I was impressed how easy the site was…
I was impressed how easy the site was to use and also how quickly the wines arrived afterwards (within a week). There were warnings about the EU based wines having higher delivery charges but even so this came as a bit of a shock. It won’t stop me using the site again but fingers burned a wee bit there.
17 de setembro de 2025
Resposta de Wine Auctioneer
Thank you very much for your review, Richard. Really pleased to hear your order arrived promptly. We pride ourselves on being able to ship globally and review our delivery prices regularly to ensure they reflect the high quality of packaging and protection we provide while remaining affordable. However, any additional customs charges that may apply when shipping an EU lot outside of the EU are unfortunately beyond our control.
Megan - Wine Auctioneer
Good way to buy
Good way to buy. Found a few great bottles. Pricing pretty clear. Read the detail though.
13 de agosto de 2025
Resposta de Wine Auctioneer
Thanks for your review. We’re really pleased to hear you’ve had a positive experience.
Megan - Wine Auctioneer
Answered a problem immediately.
12 de agosto de 2025
Resposta de Wine Auctioneer
Hi Michael. Thanks for your 5-star review. We’re glad we could help quickly.
Megan - Wine Auctioneer
Excellent service
13 de agosto de 2025
Resposta de Wine Auctioneer
Thanks, Patrick! We’re delighted to hear you had an excellent experience with us.
Megan - Wine Auctioneer
Resposta de Wine Auctioneer
Thanks, Richard! We’re really pleased to hear you found the site easy to use and that your wine arrived quickly.
Megan - Wine Auctioneer
Almost flawless process
The product that I won at auction was packaged well for its international destination. Arrived in excellent condition and timely manner. They only negative came from DHL who refuse to delivery directly to our in-house locker system managed by "MyParcelLocker" company. I was forced to pickup from a location kms away from our residence, which was very inconvenient. We will take that up with them for future deliveries. Thanks again for supplying another quality product though.
12 de agosto de 2025
Resposta de Wine Auctioneer
Hi Andrew, thank you for your review. We’re delighted to hear your bottle arrived safely, well packaged and in excellent condition. We appreciate you sharing your experience with the delivery. Final delivery arrangements are managed directly by DHL, though we will pass this on via our account manager so it can be logged as feedback for their consideration. It’s great to know you’re pleased with the product and service from us, and we’re grateful for your continued support.
Megan - Wine Auctioneer
Easy process and fast delivery
Easy process and fast delivery. Excellent choice of wines each month.
13 de agosto de 2025
Resposta de Wine Auctioneer
Thanks for your review! We’re glad everything went smoothly and that you’re enjoying the wines on offer.
Megan - Wine Auctioneer
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