Dear Caroline ( not Clint Eastwood)
We were surprised to read your recent review, especially after the long and at the end positive conversation you had with the owner after your first lesson. You were still interred of booking more sessions, and we were more than happy to accommodate you.
However, the issue arose because you did not follow our clearly stated booking procedures or respect the terms and conditions we apply to all clients. Instead of securing your next lessons promptly, you delayed your response and attempted to arrange bookings through an instructor without confirming anything formally. During that time, the slots you were interested in were booked by other clients.
We understand that this was frustrating, but it’s important to be clear: this was not a failure on our part. Our business operates on a first-come, first-served basis, and we do not hold slots without confirmed bookings. These are standard practices in any busy and well-run service.
It seems your complaint stems from not accepting how our business operates—not from any wrongdoing on our side. Leaving a negative review under a false name, while still identifiable by your email address, unfortunately undermines the fairness of your feedback.
We’re always happy to welcome clients who are respectful of our time, processes, and policies. Should you wish to return in future and work within those guidelines, we’d be glad to assist.
With Regards
Wings Driving School