Easy to navigate website. I ordered some tinned chocolates. Arrived in two days after ordering. Securely packaged so no damage to the tin. Over 9 months shelf life on chocolates so perfect for what I... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Extremely disappointing! I received item with only 44 days left before its expiry date, which is unacceptable without prior notice. If I had known the expiry date, I would never have purchased it. Cus... Ver mais
A empresa respondeu
Very quick delivery easy to order from online good company to buy from we will order again
A empresa respondeu
First time using Wings Mart and it was so seamless that I had completely forgotten I had ordered and was surprised when the order turned up within a few days. Was the cheapest I could find for the pro... Ver mais
A empresa respondeu
Informações de contato
Unit 12 Cosgrove Way, LU1 1XL, Luton, Reino Unido
- +44 7459 222841
- wingsmart.info@gmail.com
- wingsmart.co.uk
4,2
Muito Bom
113 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Wingsmart
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our product and service. Your kind words and support mean a great deal to us.
We truly appreciate your business and look forward to serving you again soon!
Kind regards,
Wingsmart Customer Support
Great service and great product
Great service and great product. Excellent communication and quick delivery. Would recommend to anyone
26 de julho de 2026
Resposta da Wingsmart
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our product and service. Your kind words and support mean a great deal to us.
We truly appreciate your business and look forward to serving you again soon!
Kind regards,
Wingsmart Customer Support
Resposta da Wingsmart
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our product and service. Your kind words and support mean a great deal to us.
We truly appreciate your business and look forward to serving you again soon!
Kind regards,
Wingsmart Customer Support
Delivery on time and excellent product !
Delivery on time and excellent product !
30 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our product and service. Your kind words and support mean a great deal to us.
We truly appreciate your business and look forward to serving you again soon!
Kind regards,
Wingsmart Customer Support
Good product but harassing messages afterwards
Delivery was good, product was what I ordered with good dates. When there were issues with the tracking code they were quick to respond.
However, they proceeded to harass me to try and get a review on trustpilot, including multiple emails asking "Are you there?" and messaging me on whatsapp. So here's your review Wingsmart. You are blocked, stop harassing me.
30 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Thank you for your feedback.
We're pleased to hear that you were happy with the product, delivery, and our customer service regarding the tracking issue. We sincerely apologize that our follow-up messages came across as excessive. That was never our intention, and we're sorry for any frustration or inconvenience we caused.
We appreciate your feedback and will use it to improve how we communicate with our customers. Thank you for bringing this to our attention.
Kind regards,
Wingsmart Customer Support
Fast delivery will definitely order…
Fast delivery will definitely order again
26 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear that you had a great experience with WingsMart and that your order arrived on time and in excellent condition. Providing fast delivery, quality products, and reliable customer service is always our top priority, so it’s incredibly rewarding to know we met your expectations.
Your kind words and recommendation truly mean a lot to our entire team. Positive feedback from valued customers like you motivates us every day to continue improving and delivering the best possible shopping experience.
We sincerely appreciate your support and trust in WingsMart. It was our pleasure to serve you, and we look forward to welcoming you back again soon for your next order.
Thank you once again for choosing WingsMart!
Its very great service recently i…
Its very great service recently i got...
Delivery was good
23 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our product and service. Your kind words and support mean a great deal to us.
We truly appreciate your business and look forward to serving you again soon!
Kind regards,
Wingsmart Customer Support
Good received as advertised.
Good received as advertised.
Lack of information regarding delivery status.
17 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that your order arrived as advertised and met your expectations.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
Wingsmart Customer Support
Absolute con artists
Absolute con artists. I ordered 3x different types of crisp flavour and what I received was missing half the order, plus a couple of random things I didn’t even order. The seller doesn’t care. I’ve reached out to them countless times and they keep fobbing me off. I’m having to make a chargeback claim with PayPal. Ridiculous. Avoid.
**UPDATE** they have tried to blackmail me into removing my review for a 25% refund. Horrendous how they are still allowed to be in business!
17 de julho de 2026
Avaliação não solicitada
Great company
Great company, fast delivery and on time, great customer service.Have used a few times , would definitely recommend.
7 de julho de 2026
Resposta da Wingsmart
Thank you so much for your wonderful review! 🌟
We’re absolutely delighted to hear that you had a great experience with WingsMart and that your order arrived on time and in excellent condition. Providing fast delivery, quality products, and reliable customer service is always our top priority, so it’s incredibly rewarding to know we met your expectations.
Your kind words and recommendation truly mean a lot to our entire team. Positive feedback from valued customers like you motivates us every day to continue improving and delivering the best possible shopping experience.
We sincerely appreciate your support and trust in WingsMart. It was our pleasure to serve you, and we look forward to welcoming you back again soon for your next order.
Thank you once again for choosing WingsMart!
Sent me products that expired within…
Sent me products that expired within two weeks of purchase
6 de julho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Dear Customer,
Thank you for bringing this to our attention.
We sincerely apologize that you received products with a short best-before date. This is not the standard of service we aim to provide, and we understand your disappointment.
Please contact us with your order number and, if possible, a photo of the product showing the best-before date. We'll investigate the issue promptly and arrange an appropriate resolution, whether that is a replacement or a refund.
We appreciate your feedback, as it helps us improve our quality control processes and prevent similar issues in the future.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Kind regards,
Wingsmart Customer Support
Shipping cancelled without explanation
Placed an order on 28th June, Shipping was confirmed on 29th June and then shipping cancelled on the 1st of July. No response to 2 emails regarding my order. Luckily was a bit wary in the first place and paid by Klarna for buyer protection and have started the process of forcing a refund.
Update:
After emailing their sister company, was able to get to a resolution and refund issued. Added an extra star for the quick refund and email explaining where the problem arose.
28 de junho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Dear Customer,
Thank you for taking the time to update your review.
We sincerely apologize for the frustration and inconvenience caused by the cancellation of your order and the lack of communication. We understand how disappointing this must have been, and we're sorry that we did not meet your expectations.
We're pleased that we were able to resolve the issue and process your refund promptly after you contacted our sister company. Thank you for acknowledging our explanation and for updating your review.
We have reviewed what happened and are taking steps to improve our communication and order processing to help prevent similar situations in the future.
Thank you for your patience and understanding. We truly appreciate your feedback and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
Wingsmart Customer Support
I paid for fast delivery but it wasnt…
I paid for fast delivery but it wasnt fast delivery at all and the crisps were all broken and the package was open and damaged so I don’t think you did very well at all.
24 de junho de 2026
Resposta da Wingsmart
Dear Customer,
Thank you for your message, and we're very sorry to hear about your experience.
We sincerely apologize that your order did not arrive as expected. We understand your disappointment, especially after paying for expedited delivery, and we're sorry that the package arrived damaged with the crisps broken.
Please send us a few photos of the damaged package and the broken items so we can investigate this with our courier and resolve the issue as quickly as possible.
Once we receive the photos, we'll work with you to find a suitable solution, whether that's a replacement or a refund.
We truly appreciate your patience and apologize again for the inconvenience caused.
Kind regards,
Wingsmart Customer Support
Variety of drinks
Good variety of drinks and none the same ones
23 de junho de 2026
Avaliação não solicitada
Resposta da Wingsmart
Thank you so much for your 5-star review, Allanah Rex!
We’re really pleased to hear you’re happy with the variety of drinks and that there’s a good mix with no repeats. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to serving you again soon!
Great value with exceptional service …
Great to see a company selling a vast variety of products at very reasonable prices. We purchased Watermelon flavoured Halls, that until now, we could only purchase in Spain... Exceptional service. Will highly recommend and continue to use.
27 de maio de 2026
Avaliação não solicitada
Resposta da Wingsmart
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you were able to find the Watermelon Flavoured Halls through Wingsmart, especially a product that had previously only been available to you in Spain. Our goal is to bring customers a wide variety of unique products at great prices, so feedback like yours means a lot to us.
We're also thrilled that you were happy with our service. Thank you for your recommendation and continued support — we truly appreciate it and look forward to serving you again soon!
Kind regards,
The Wingsmart Team.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
This company has the worst customer service of any company I've ever had to deal with in my life. My order was thrown away by customs, I was never notified I had to pay import fees. Months of going back and forth (when I would actually get a response from them) and they never offered to resend the item or give me a refund. It's been 8 months of going in circles with them. They just tell me to give them time and hope I go away. At this point I don't know why they won't just give me a refund. Usually businesses care about the customer experiences- they do not, at all.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Wingsmart
Hi Lori,
We're very sorry to hear about your experience.
We shipped your order on time and provided the tracking information. Unfortunately, the parcel was held by US Customs due to import duties and taxes required by the destination country, which are outside of our control.
We understand how frustrating this situation has been and sincerely apologize for the inconvenience caused. Our team has responded to your enquiries and worked to find a solution. We always aim to help our customers whenever possible.
If there is anything further we can do to assist, please contact us directly and we will be happy to help.
Kind regards,
WingsMart Customer Support
Chocolate delight!
Went on holiday, ended up finding some chocolate that I loved and couldn't find on my return to UK, and Wingsmart was one of the few places I could find it without insane fees!
Fast delivery too! 5 star service!
27 de maio de 2026
Resposta da Wingsmart
Thank you so much for your lovely feedback! 🍫😊
We’re really happy you found your favourite chocolate with us and enjoyed our service.
We truly appreciate your support—hope to see you shopping with Wingsmart again soon! 💛
I would say the experience was…Disappointing
I would not say the experience was great, When I purchased my item and also the delivery charge I was later charged €19.50 cent
I accept this was a charge imposed by the Irish government but it would have made a difference had I known in advance
3 de junho de 2026
Resposta da Wingsmart
Thank you for your feedback and for bringing this to our attention.
We sincerely apologize for the disappointment caused by the additional €19.50 import charge. While this fee was imposed by the Irish authorities and is not collected or controlled by us, we completely understand your frustration.
We would especially like to apologize that this potential charge was not clearly communicated before your purchase. Had we been aware that this fee would apply to your order, we would have made every effort to inform you in advance so that you could make a fully informed decision.
Customer satisfaction and transparency are extremely important to us, and your feedback will help us improve the information we provide regarding international deliveries and possible customs or import charges.
We truly appreciate your order and your honest review, and we hope to have the opportunity to serve you again in the future with a much better experience.
Chocolate out of stock.
The chocolate that I ordered was out of stock. I did not want the offered replacement, and asked for my money to be returned. This was actioned and the cash was back on my card within a reasonable time.
27 de abril de 2026
Resposta da Wingsmart
Thank you so much for your valuable feedback! 😊
Customer satisfaction is always our top priority, and we truly appreciate your support. We look forward to serving you again soon!
Resposta da Wingsmart
Thank you so much for your valuable feedback! 😊
Customer satisfaction is always our top priority, and we truly appreciate your support. We look forward to serving you again soon!
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