I play on a lot of different casino sites and obviously you can't win them all as we know but the fact I have just played over 1000 spins and only reiceved 1 bonus which amounted to 15x there has to... Ver mais
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Veja o que dizem as avaliações
Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos. Example Moon Princess 100 is already volatile, but Wino... Ver mais
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AVOID AT ALL COSTS deposited money into this casino had to send loads of documents off to them came to withdraw that are supposedly fast nothing at all had been received go onto live chat to ask them... Ver mais
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Don’t bother, like many on here I’d suggest you’ll find better payout ratios elsewhere. £800 down max feature win was just over 10% of that when already £700 down. They can give the BS that th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre winomania.co.uk
Escrito pela empresa
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
Informações de contato
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, Malta
- support@winomania.co.uk
- winomania.co.uk
2,4
Ruim
170 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Probably the worst casino I've ever…
Probably the worst casino I've ever played with I don't understand how they have a licence. I withdrew money via trustly says instant but it's been over 24 hours now avoid this site just after your money and theres no customer service either just avoid proper dodgy site.
I'll take it back I got my withdrawal they just don't do it on weekends guys
31 de janeiro de 2025
Avaliação não solicitada
Credit where Credit's due Great online Casino 10 out of 10
Very good online casino I get paid on the same day i cash out. Games are great although not a big selection but getting bigger. Don't get me wrong if this was as bad as others say i would be on here going mad but credit where credit is due First class service and great fun. Sometimes you win sometimes you lose
24 de dezembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Graham,
Thank you for sharing your experience with us.
We're very happy to read that you enjoyed our casino and games, and that you also had a seamless experience with your withdrawal. Should there be anything we can assist you with, please don't hesitate to get in touch with us, and we will be happy to help.
Kind regards,
Winomania
I deposited £170.00 it did not even go…
I deposited £170.00 it did not even go on my account they said it failed verification checks which is a LIE since the £20.00 came trough ok what a joke!!! New customer will leave this site once i get my money BACK!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Player,
Thank you for sharing your feedback with us, we appreciate it.
We're sorry to read you experienced issues with your deposit. In the event the amount is still not either added to your Winomania account, or refunded to your card, please do get in touch with our Customer service team, and we will be happy to assist.
Kind regards,
Winomania
A rather unpleasant casino
A rather unpleasant casino. There's better out there.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello Sam,
Thank you very much for sharing your review.
We are sorry to hear that there were aspects you didn't like about our casino, and would be very grateful if you could contact us with more information about your feedback, as this would give us a chance to improve.
Thank you in advance and kind regards,
Winomania
Great experience!
I am surprised at the negative feedback. I won over £330 and the money was in my account two days later. I had contact with Customer Services who were very helpful. Would definitely recommend.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Cazza,
Thank you for your review, we are very happy to read you had a positive experience with your withdrawal and our Customer service team.
Should you have any questions or concerns, please don't hesitate to contact us. Best of luck and kind regards,
Winomania
Avoid at all costs
Avoid at all costs. You can’t withdraw your funds, let alone speak to someone. They can see me trying to connect on live chat but they’re choosing to ignore me. And never respond to emails. Funny how they are available when you have a different type of problem. Scam site!!!
6 de dezembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello John,
Thank you for sharing your feedback.
We are sorry to hear you encountered issues with your withdrawal and contacting our colleagues from the Customer service team.
Please note that the support team is handling all requests regardless of the topic, so it sounds like you contacted us during a busy period. In case your request isn't immediately dealt with via chat, our colleagues will contact you back via email, and you can of course try again a bit later.
In the even you're still experiencing issues with your withdrawal, please don't hesitate to get in touch with us and we will be happy to assist.
Kind regards,
Winomania
Stay away …
Still asking for me to provide documents made a withdrawal by instant bank transfer Still waiting for my funds 16 hours later
15 de novembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Daniel,
Thanks for sharing your experience with us.
Winomania is a licensed casino and as such, we are required to verify the beneficiary of all outgoing money transfers we issue. In the course of this process, indeed you may be asked to submit documents.
Please note that our timeframes, as well as the documents that you may be asked to submit, are outlined in our Withdrawal policy:
https://secure.winomania.co.uk/#/help/banking?affToken=1&anchor=WithdrawingPolicy
In case your withdrawal is still not processed or you have any other questions, please don't hesitate to reach out to our support team via chat and email, and we will be happy to assist.
Kind regards,
Winomania
Scam site
Scam site - bonus didn’t work and then you can’t get hold of anyone
14 de novembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Jacob,
Thank you for sharing your experience with us, we appreciate it.
We're sorry to read you encountered issues with your bonus and that could not connect to one of our colleagues. Please note our chat line is open from 6 AM till 10 PM Monday to Friday, and from 9.30 AM till 6 PM during the weekend and national holidays. At all other times, you can contact us via email at support@winomania.co.uk and our colleagues will be happy to assist with your query.
In case the bonus issue is still not resolved, please don't hesitate to get in touch.
Kind regards,
Winomania
Generally quite good - but inconsistent
Generally quite good, historically very quick withdrawal timeframes I would say 9/10 I've had the money paid within 3-4 hours. Pretty good selection of games. There are bonuses but I don't really understand how to use them so have not bothered. This most recent few withdrawals have took a bit longer, still within the timeframes at the moment in their terms and conditions not sure if it's changed recently but I use to be paid out on weekends even, that doesn't seem to be a thing anymore. But kind of grew accustomed to the next quick turn around from previous withdrawals, made me think that was the norm. So disappointed with most recent withdrawal requests but it is in timeframe they state so yanno.
9 de novembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello Haydon,
Thank you very much for taking the time to share your feedback with us, it's much appreciated.
We're very glad to read that you've been having fun at Winomania. Our goal as a company is to offer our players a fun and engaging collection of games.
We're sorry to hear your most recent withdrawals haven't been paid as quickly as you'd hoped. Rest assured that we're working hard to get your winnings over to you as soon as possible and they'll certainly be paid within the time limits specified on our website.
We do hope to see you playing at Winomania again and please don't hesitate to get in touch with us, should there be anything we can do for you.
Kind regards,
Winomania
Another scam site
Stay away from this site another corrupt scamming site disgusting game play. CrOOKS
9 de novembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello Mark,
Thanks for taking the time to share your feedback.
Please note that Winomania is a UKGC-licensed casino. We're not sure what exactly you've had issues with, but we are very sorry you're not completely happy with our service. Could you please get in touch with us via chat or email so we can resolve them?
Thanks and kind regards,
Winomania
Submitted all my documents and still no…
Submitted all my documents and still no progress on withdrawal though the site and games are very fun and I enjoy this site and playing weekly never had any issues apart from withdrawal information is not very clear to me
22 de outubro de 2024
Avaliação não solicitada
At this moment giving it a one I've…
At this moment giving it a one I've been bombarded with Messenger saying please send your documents I sent my documents and they've been sitting there for four days now pending so what was the point in pestering somebody so I may change this review if I get a decent answer and outcome And finally will not do another deposit now until it's been verified
14 de outubro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Hoo Kh,
Thank you for taking the time to share your feedback with us, it is much appreciated. We'd like to take this opportunity to explain our verification process a bit better.
When a player signs up, their identity gets automatically verified as per the UKGC guidelines. Subsequently, once a payment method is added, they're prompted to upload verification documents that show that the payment method in question belongs to them. This helps expedite withdrawal requests, so that when you have luck and are ready to cashout, we have all the necessary documents and you can just receive your winnings without further complications.
These documents are reviewed manually by a specialized team that works Mon-Fri. From your review, it sounds like you may have submitted your documents on Friday afternoon, and hence our colleagues were unable to get to your account by the end of the day.
We haven't been able to locate your account in our system to check, but if your documents are not yet reviewed, or you have a pending withdrawal you need assistance with, please don't hesitate to contact our colleagues via chat or email, so we can help you with that.
We remain at your disposal for any further queries and wish you all the best!
Kind regards,
Winomania
Very smooth verification process and…
Very smooth verification process and great customer support service. First time depositing and a small win that was no hassle to get processed
10 de outubro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello Sharon,
Thank you for your feedback, it is much appreciated, and congratulations on your win! We very much hope to see you playing and winning at Winomania again soon.
Best wishes,
Winomania
Very misleading
Very misleading welcome bonus, when I asked on chat for clarification I was further confused with tonnes of copy and pasted terms full of jargon. Then told I may have a gambling problem depiste getting so fed up that i tried to withdraw my deposit without gambling it at all, then i had to jump thru loads more hurddles. Upload various documents on a system that doesn't even work! PLZ AVOID! Safe your self the stress!
27 de setembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Matthew,
Thank you for sharing your experience with us, we do appreciate it, as this is what ultimately helps us grow as a company.
We understand you found our bonus policy unclear, especially the part where you cannot activate multiple bonuses at once. This is a policy that's actually set up so it's to the player's benefit. It allows players to activate a single bonus, see if they're lucky with it, and if yes, withdraw any associated winnings, while the rest of their bonuses remain in their bonus queue to be activated later on as desired. Otherwise, requesting a withdrawal would result in all activated bonuses being forfeited.
Currently, your withdrawal is pending. Our Payments team will action it as soon as possible in accordance with our terms of service.
Should you have any questions, please don't hesitate to reach out to us via chat or email, and our colleagues will be happy to assist.
Kind regards,
Winomania
Don't know it's like ok site very slow…
Don't know it's like ok site very slow withdrawal very slow I'd upload process.. there isn't popular games on there just standard slots. Haven't played enough as dont really like the site.. have had a won but like I said more trouble then worth. Might try again in future 🤔 but highly doubt it
25 de setembro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Hello Jimbim,
Thank you for taking the time to share your feedback with us, it is much appreciated.
We're sorry to hear you didn't see on our website some of the games you enjoy. We're constantly working hard to keep adding new games and providers, so keep an eye out, we're sure you'll find something you'll have fun with.
Also, congratulations on your winnings! Indeed, the first time a withdrawal is requested, we need to verify your payment method, but rest assured that subsequent withdrawals to the same one will be handled more speedily.
We really hope to see you again playing (and winning) with us!
Kind regards,
Winomania
Won a nice sum of money on a Saturday…
Won a nice sum of money on a Saturday when I asked to withdraw asked for few document to verify my identity as is the way with all the casino websites these days process was very easy and the winnings landed in my account Monday morning good company all round from my experience
31 de agosto de 2024
Avaliação não solicitada
Love winomania
Love winomania, one of the best sites to play on never really any issues I won a bit of money mondays
didnt get till Tuesday it was paused because I needed to upload my bank statement but with getting on chat 10 minutes later my withdrawal was successful and had an email confirmation checked my bank and it was there love the site only downfall is could do with a few more games such as Irish frenzy, even bigger catch, eye of horus etc. Ither than that brilliant 🎉😊👏 also just had another win tonight well a few £340 just off a few spins I only put £20 on as well 🎉
28 de agosto de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Amy,
Thank you very much for your feedback and congratulations on your winnings!
We're very glad to hear our colleagues from the Customer Service team were able to assist with your withdrawal processing, and that you enjoy our games. We're always looking into expanding the range of games we offer, so keep checking and hopefully, you will find more exciting options to try your luck on!
We hope to see you playing (and winning!) with us again soon. Kind regards,
Winomania
AVOID
AVOID! Asked me for bank statements etc hadn’t even made a withdrawal and they want personal information please don’t bother spending ur money on this site! Closed account straight away
22 de agosto de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Clare,
Thank you for your review.
We are a licensed online casino, as such, we are under an obligation to verify the identity of our players, both at the time of registration and upon withdrawal in order to ensure that the transaction we're sending out will reach the right beneficiary. Any personal information shared with us is used solely to allow us to fulfill our due diligence obligations as a licensed casino. You can rest assured it is treated with the strictest confidentiality. Our players are also free to submit a data deletion request at any time, should they wish to.
We haven't been able to identify your account, but should you have any other questions, please don't hesitate to reach out to our colleagues via chat or email, and they will be happy to assist further. Best of luck and kind regards,
Winomania Customer Service
Absolutely crap
Absolutely crap, rubbish site, don't bother
17 de agosto de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Lisa,
Thank you for sharing your feedback.
We are sorry to hear that your experience with our site did not meet your expectations.
We haven't been able to identify your account, however, we strive to offer a top-quality gaming experience to all our players, and it's clear that we've fallen short in your case.
We would appreciate the opportunity to understand more about the specific issues you encountered so that we can address them directly.
Please contact our customer support team at support@winomania.co.uk and we'll do our best to resolve any problems you've faced.
Kind regards,
Winomania
I have put almost £700 into this site…
I have put almost £700 into this site over 2 maybe 3 months and have not withdrawn a single penny. It’s impossible to win anything of value. DO NOT USE
16 de agosto de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Connor,
Thank you for sharing your feedback.
We do regret to read that you had no luck and know from experience this can be pretty upsetting.
Winomania is a licensed casino operator, hence we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly.
We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck. We do not control your gameplay in no way whatsoever.
Should you have any specific concerns regarding specific game rounds (e.g. a possible technical issue) or need help with any other topic, please don't hesitate to contact us via chat or email, and our colleagues will be happy to assist you further.
Kind regards
Winomania
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