Fatima at the help desk was wonderful to converse with. Knowledgeable and willing to go above and beyond for your customers. Ordering, Shipping and installation was fast and easy. Will recommend to a... Ver mais
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Veja o que dizem as avaliações
I just received my wiper blades in the mail, which by the way arrived in 3 days which was 1 full day earlier than originally scheduled, and the installation was so easy. The rear window wiper was a l... Ver mais
During the wiper instillation process I broke a needed part. I left a phone message asking if the broken part could be replaced. The next business day I received an email from an actual person askin... Ver mais
Wow I feel like such a doofus I bought the wrong wiper blades ... thanks for responding so quickly I didn’t even know there was a thing called just a “cherokee” as opposed to a grand Cherokee 🤦🏼♀️... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We make it easy for you to Drive Clear with fresh wiper blades on your vehicle every 12-18 months. - Great brand wipers - Great pricing - Easy to find the exact wipers for your vehicle - Step-by-step instructions for your vehicle with videos - Guaranteed to work on your car or you money back
Informações de contato
2050 E 5th St, 27101, Winston-salem, Estados Unidos
- 888-880-8031
- info@wiperbladesusa.com
- wiperbladesusa.com
4,9
Excelente
183 avaliações
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Giving 1 star because I have to..
Giving 1 star because I have to... I ordered from this company because of the “refund” policy because you never know if it will work for my car. Their refund policy:
Returns
If your wiper blades or products do not meet your expectations or do not fit your vehicle please contact us and we'll correct the issue as quickly as possible GUARANTEED!
Knowing this I ordered. Received the blades and although they fit as far as the blades goes, the part that goes over my blades does not!!! Which changes the look of my car! They REFUSE to refund because I do not like how it looks without the cover..... period
The owner now says he will only refund me if I purchase a brand nee pair from a BMW dealer, which he smugly says it will cost you a lot more money; send him the receipt and the blades back and then he issue a refund to me !!!! SERIOUSLY, what kind of business is this ?? Yes it’s as he says it’s “cosmetic” having the cap on it but it’s my car and I want it to look the way I bought it!!
What a ASS!!!
DON’T BUY FROM THEM !!! Customer service is awful and rude!🤬
Id post pictures but it seems I can’t
18 de novembro de 2021
Avaliação não solicitada
Resposta da WiperBladesUSA
Again apologies for your concern on your purchase with us, I know you are angry in regards to the interactions we have had and with the way your vehicle looks with the aftermarket blades you purchased from us. While we cannot change the look, I am glad that they do fit and work as we guarantee.
In order to get the look you have been communicating with us about it would require a dealer blade from BMW which is why we offered simply to refund you so you could buy that equipment if that is the way you wanted to proceed. I apologize if you read it as 'smug' but it was simply a way to get you to the look you wanted, while advising you of the increased cost, and then again offering a full refund for your purchase which also clearly stated we would not require you to even return the blades you bought from us.
We are here to help keep people safe with guaranteed fitment aftermarket wiper blades - and we do guarantee the fit and function of the product as part of our policy. We are trying to work with you on this and will continue to do so as long as you communicate with us, we are happy to help in any way we can along the way.
DO NOT BUY from here
DO NOT BUY from here! They send wipers that do NOT fit and will not refund you. TERRIBLE customer service. I sent photos showing the wiper I received was not the correct wiper, went to AutoZone and they said it's not the correct wiper. They still would not refund me. I don't usually write reviews but these guys should not be in business. BUYER BEWARE!!
20 de outubro de 2021
Avaliação não solicitada
Resposta da WiperBladesUSA
Hi Bradley,
We strive to give great service and take care of every customer we interact with to get a 5 star review. I am sorry you had a negative reaction with our service however reviewing the notes as the conversation went on it was discovered that, per the manufacturer and review of the picture you sent, that the blade sent was correct but it had been broken either in shipping or during the install process. As we were helping you you, in caps, asked us to not contact you again so we abided by your request. We are ALWAYS here to help so please email us at info@wiperbladesusa.com and we will work with management to see about possibly getting you some level of credit for your blade.
That being said we typically receive RAVING reviews on our service, it is not easy to walk customers through installation issues but as long as the customer works with us we have a very high success rate or we authorize a return. In this case you opted out so we could not go any further with you. Again please reach out and we will see if we can assist you in resolving this issue.
Thanks
---WiperBladesUSA
Bad customer service
Ordered blades but need to return. Have sent numerous emails, left voicemails, have been trying to call…to no avail. Zero customer service
1 de outubro de 2021
Avaliação não solicitada
Resposta da WiperBladesUSA
Hi J Randall,
We did immediately respond to your request via email.
Our customer support team said you should write REFUSED the package and give it back to USPS for a free return since your wife already purchased other wipers and you are cancelling your order.
-WiperBladesUSA
Terrible customer service and responsiveness
Wipers did not fit, tried calling to get help, no one available to answer questions, you are directed to leave a message. Nothing. Sent email. No response. Tried calling again and am awaiting a response. Also emailed again. Terrible customer service. Better hope what they send works, because if it doesn't, there is not much there in the way of support.
10 de agosto de 2021
Avaliação não solicitada
Resposta da WiperBladesUSA
HI,
We are always here to help our customers! I checked in our boxes and we have no contact from you as best I can tell from your information here. Please email us at info@wiperbladesusa.com. We absolutely take care of our customers as exhibited by our 20000+ 5 star reviews. Email us and we will be happy to help, without contact we cannot assist. Looking forward to hearing from you!
Thanks
---WiperBladesUSA
LOUSY
Had Wiper blades ordered last week and were supposed to come a number of days ago. the USPS tracking just says "in transit, will arrive late" I'd understand if it was a day late fine but a whole week late, that's unacceptable. When I contact WBUSA all they give you is some stupid 3 option path which all lead to you leaving them a message that they will not return. when I sent an email out, i got some generic response that they'll look into the matter and contact me back which (surprise surprise) they never did, and now if i want to cancel/return my order i must wait 30 days so I can get my money back. 100% will not order ANYTHING from there again. 100% do not recommended unless you take delight in being scammed and taken for a loop
9 de abril de 2021
Avaliação não solicitada
Resposta da WiperBladesUSA
Hi Vincent,
Thanks for your feedback.
I see you have not updated your review here.
You ordered on: 4/1/2021
Order shipped on: 4/2/2021
Order delivered on: 4/9/2021
Shipped out from Oregon to Texas via USPS (9400111108296591271735).
Shipping time 6 days...Considering COVID-19 that is not bad.
But to improve our delivery times we are opening a new distribution warehouse for the East Coast on 8/1/2021. So all shipping times should even be faster.
-WiperBladesUSA
2019 Ford Transit install tip
I received blades for a 2019 Ford Transit 150. I followed the warning to go to the website for install info. The info was generic and after a half hour of trying to mount the blades, I discovered that "part C" which I was instructed to remove and discard is actually the piece that allows the blades to mount to the arm. Once I figured that out and got the blades on the arm, there seems to be some slop in the attachment, but I think thats the way they are designed. Not real confidence inspiring.
22 de novembro de 2020
Avaliação não solicitada
Resposta da WiperBladesUSA
Dan,
We are contracted by Amazon to only communicate with you via the Amazon Messenger. We have left several messages but you have your Amazon settings set to "The buyer opted out from receiving this message".
Our customer support gets rave reviews if you give it a try.
-WiperBladesUSA
No Customer Service
No Customer Service. Ordered a pair of windshield wiper blades. Received blades on November 3rd. I went to install driver side first to find the plastic attach, and locking piece was not attached. Looked at the other one and pressed it into place. Only to find the piece was defective, and wouldn’t lock on. The passenger went on no problem. Went in attempted to contact for a replacement. I have been calling every day since. Phone is answered by a recording stating all are busy leave information someone will get back to you. It is now the 12th and no response. I bought them because I needed them, so I have had to order from someone else. Now I am out the cost of the first set I have purchased from this company do to no customer service support. Be aware.
12 de novembro de 2020
Avaliação não solicitada
Resposta da WiperBladesUSA
Dear Unhappy,
We love to support our customers. In fact we guarantee it!
We do most of our support via email but if you chose not to leave your order number on our voicemail line we cannot contact you back. We do offer step-by-step instructions with videos for each and every make/model/year of car and wiper set we sell. Please look in your email for this link, or check your packing slip for the InstallCode and use it on our website homepage. It is critical that you follow these instructions as wiper blades are safety equipment for your vehicle and improper installation can lead to failed hardware when you need it most!
Once again I do not know who you are "Unhappy". But we would still love to assist you. Please contact us at info@wiperbladesusa.com or call us at 888-880-8031 and be sure to have your order number available.
Thank you
-WiperBladesUSA
great product fits perfectly …
great product fits perfectly delivered at my door in a couple of days. Great service and value!!
26 de junho de 2020
Avaliação não solicitada
Scammers
ordered a blade on May 5th and its now the 22nd. Emailed the company wondering why I havent received in almost 3 weeks and Bill the owner offers some lame excuse that blade is in transit when the tracking says its been sitting in the post office for all the time. I needed this blade and luckily was able to drive since weather has been ok and not raining when I'm on the road. I ordered one on Amazon and it arrived in two days. Shipping was not an issue. This is a scam type of company and I would avoid.
22 de maio de 2020
Avaliação não solicitada
Resposta da WiperBladesUSA
Rodney I know you're angry at us.
You have reviewed us in several places and you're trying to hurt our reputation.
But we do actually ship, out the door, every order we get in by 2pm Mon-Sat that same day. We have been working with USPS to scan every one of our packages in Hillsboro or Portland but they still don't. So ALL of our orders say "Waiting for package" until it get scanned at the destination hub.
This was all explained in our shipping email. Right now, during COVID, 20% of our packages get "delayed" via USPS. Is it that hard to believe that USPS takes short cuts and choose not to scan 200-500 package a day before shipping them on to someone else? Here is a sample:
https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899562262633887
Rodney I'm sorry your package is late. It will be delivered.
If you no longer want it then please write "REFUSED" on the label (Do not open the package) and give it back to USPS for a free return. We will refund you as it comes back as a return.
Thank you
-WiperBladesUSA
https://newyork.cbslocal.com/2020/04/02/coronavirus-post-office-usps-postal-service/
They fixed my mistake 👍👍
Wow I feel like such a doofus I bought the wrong wiper blades ... thanks for responding so quickly I didn’t even know there was a thing called just a “cherokee” as opposed to a grand Cherokee 🤦🏼♀️ Thanks for being understanding ... I would love to return to get the correct ones thanks you guys!
30 de setembro de 2019
Avaliação não solicitada
Resposta da WiperBladesUSA
Stephanie,
We found your order. Is it possible that maybe you ordered for the wrong vehicle? You ordered for a 2015 Jeep Cherokee (26" driver, 18"passenger, 14"rear). I'm thinking you actually have a 2015 Jeep Grand Cherokee. Which has 22"driver, 21"passenger and a 11" rear wiper.
We would be glad to exchange your order if this is the case.
Please contact us if you would like to pursue this option.
Thank you,
-WiperBladesUSA
Ordered 2 front and 2 rear blades
Ordered 2 front and 2 rear blades, Received order, bag was open and 1 blade was missing and one wiper blade looked used . It was missing the blade cover we installed it . Are mistake . The first rain storm the blade fell apart. We have complained about it. Poor customer service
Not willing to resolve this issue, They said they sent us a wiper blade ???
21 de julho de 2019
Avaliação não solicitada
Resposta da WiperBladesUSA
Hi Terry,
We would love to replace the damaged blades. In the email we asked that you send a photo of the blades and packaging so we can send you a correct one. You asked for a blade sized we never even sold you.
Did you use our step-by-step instructions w/video for your 2016 Ford Transit? Believe it or not these blades can be tricky to install if you don't use the instructions. Then they will fall off just when you start using your wipers in a rainstorm. Very Dangerous!
-WiperBladesUSA
Item fit perfectly and super fast…
Item fit perfectly and super fast shipping ! Will order from again
22 de março de 2018
Avaliação não solicitada
easy to deal with
easy to deal with, easy to fit new replacements, arrived so quickly hardly had time to write the email. Great deal, great company, deserves all the very best.
Alan Dale
CA
6 de março de 2018
Avaliação não solicitada
good product,wipers fit perfectly and…
good product,wipers fit perfectly and easy install
6 de março de 2018
Avaliação não solicitada
The website provided accurate…
The website provided accurate information along with instructions for installation. What I ordered is what was received and in acceptable time.
3 de março de 2018
Avaliação não solicitada
Second time to order wiper blades from…
Second time to order wiper blades from them -- and I love the quality and fast shipping of them.
2 de março de 2018
Avaliação não solicitada
fast shipping!!!
fast shipping!!!! I like that they email instructions on how to install. great company!!!
28 de fevereiro de 2018
Avaliação não solicitada
I am very happy with my wiper blades…
I am very happy with my wiper blades for the price my order came quickly I do recomend this company
27 de fevereiro de 2018
Avaliação não solicitada
easy to purchase and very fast shipping
27 de fevereiro de 2018
Avaliação não solicitada
Excellent website with pertinent video…
Excellent website with pertinent video instructions
27 de fevereiro de 2018
Avaliação não solicitada
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